Buick LaCrosse Complaints

2,125 consumer complaints on file.

#11471401June 28, 2022
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2005 Buick Lacrosse. The contact stated that the instrument panel was inoperable. The battery was replaced several times however, the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed that the mileage control circuit had malfunctioned. The dealer was notified of the failure and informed the contact that the vehicle was previously repaired under an unknown recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471159June 27, 2022
ELECTRICAL SYSTEM
The truck pops open on its own when park and while driving.. Had to pull the fuse just to keep it from opening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470227June 21, 2022
STEERING
Steering became stiff while driving and locked up once the car was parked. Could have locked while I was on the road. There was a message "power steering issue - contact service" or similar that appeared after the steering became stiff and before it locked up. The car is currently parked and waiting to be towed to a dealership for repair. 2014 Buick LaCrosse with 67,000 +/- miles and my last Buick purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469478June 15, 2022
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
While driving stability trac, check engine light flashed and rpm, and speed gauges start going haywire. The car loses power even while accelerating, the steering wheel locks and car stalls. Then after 15-30 minutes the car starts fine and drives. Has happened at least 8 times. Took it to Buick dealer who ran diagnostic but unable to recreate codes but acknowledged a problem. Supposedly fixed it only to return the car a few days later. This is quite scary and dangerous as it happens without warning and while driving. Thankfully I wasn't on the expressway when it happened because all steering, power and brake function is lost.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467598June 5, 2022
ELECTRICAL SYSTEM, STEERING
Our family was returning home after a trip out of town and as we were pulling into the driveway going less than 5mph the power steering goes out. However, indicator power steering light was already on from a similar issue reported previously where I was traveling in the city limits going 55-60 mph which was fixed by a non gmc dealer about a year ago. Current mileage 100,000 and first initial incident occurred at 77,000 miles. Vehicle is available for inspection upon request. Additionally, my engine check light came on last month and my vehicle service codes eluded to a short in the electrical system causing vehicle to intermittently lose power. The service check light comes off and on at will depending on the day which is a hazard because it can pose a risk to safety at any time coupled with the steering issue equals danger danger. The electrical system service codes were diagnosed by a non gmc dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11467521June 4, 2022
AIR BAGS
the airbag lite has been coming on for the last year saying it needs to be serviced. I have had it to the buick dealer for 4 times this last year and they still can not of will not fix it.The airbag lite comes on when we turn the steering wheel to the left.The last time I had it in was March of this year.When we left with the car the first left hand turn I made it came on.I am tired of fooling with it.after they work on it I told them to take it for a trail drive thye did not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466932June 1, 2022
ENGINE AND ENGINE COOLING, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2012 Buick LaCrosse. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact was able to restart the vehicle after a while. The contact stated that the service stabili trac warning light was illuminated. The vehicle was towed to the dealer however, the mechanic was unable to duplicate the error code. The vehicle was not repaired. The contact stated that the error occurred several times. The manufacturer was informed of the failure. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466742May 31, 2022
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
The contact owns a 2012 Buick Lacrosse. The contact stated that while driving approximately 70 MPH, the vehicle stalled on several occasions. The stability trac and check engine warning lights were illuminated. The contact was able to restart the vehicle after several attempts. The vehicle was towed to the local dealer however, the mechanic was unable to duplicate the failure. The mechanic was unable to retrieve a fault code. The vehicle was taken to an independent mechanic who provided several unknown codes. The manufacturer was contacted but no further assistance was provided. The failure mileage was approximately 56,000. The contact has stated that due to the seriousness of the problems, that they no longer own the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465675May 23, 2022
AIR BAGS, ELECTRICAL SYSTEM, STEERING
I was driving and service power steering message came on and all of a sudden my steering wheel got so hard i couldn't even turn my wheel it was so hard to pull over i put my hazard lights on so i could let traffic know im having trouble with my car it happened 3times the first time 2020 second time 2021 and 2022
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463473May 5, 2022
SERVICE BRAKES, POWER TRAIN
When braking from 50 mph or 40 mph coming to a stop my car jerks and it’s very hard to stop it uncomfortable hesitation, Jerk, or lurch. Almost caused accident twice where I couldn’t stop the vehicle this is very unsafe for me and my family also transmission downshifts and up shifts are really hard in this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463347May 4, 2022
STEERING
Hello I have a 2012 Buick lacrosse, when I first bought the vehicle I notice that the service stability track light would come on and immediately after would follow that my motors speed had been reduced. After learning all of this about the vehicle I searched if there was any recalls concerning this matter and in fact found that 2012 Buick lacrosse did have a recall for the service stability track but when I made the call for my vehicle I was told that my car wasn't part of that recall. I'm now dealing with this problem and to the best of my knowledge and research, I found out as well that if the service stability track was to start acting up it could cause my vehicle to come to a stop and could very much so cause a horrific accident. So I'm asking if you could please take it in consideration to make it to where all of the 2012 Buick lacrosse 3.6L should have the recall for the service stability track. Thank you for your time and hope that you make the better judgement call to bring this to light and make it to where all 2012 Buick lacrosse owners are able to get this situation fixed or brought to there attention before a problem or accident. Thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461814April 22, 2022
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
The contact owns a 2012 Buick LaCrosse. The contact stated that while driving at an undisclosed speed, the vehicle decelerated and stalled. The vehicle was restarted and the Electronic Stability Control (ESC) warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed the electronic brake control module needed to be replaced. The vehicle was repaired. The contact stated that the failure was related to NHTSA Campaign Number: 11V404000 (Electronic Stability Control). The manufacturer was not notified of the failure. The approximate failure mileage was 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461529April 20, 2022
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2008 Buick LaCrosse. The contact stated that while operating the vehicle, the headlights failed to illuminate. The vehicle was taken to the local dealer who diagnosed that the headlamps had failed. The headlamps were replaced and the failure was remedied however, the failure recurred. The manufacturer was notified of the failure and the contact was informed that the vehicle was not included in the NHTSA Campaign Number: 15V519000 (Exterior Lighting). The contact indicated that the vehicle had experienced the failure listed in the recall. The failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460766April 14, 2022
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION: OIL COOLER
The contact owns a 2013 Buick LaCrosse. The contact stated while driving at various speeds, the vehicle started jerking. There were no warning lights illuminated. The contact continued to drive the vehicle. Additionally, the contact stated that the vehicle failed to start. The contact was unable to restart the vehicle after several attempts. The vehicle was towed to the local dealer where it was diagnosed that there were no compressions on the engine and cylinders due to a possible fractured timing chain and damaged valves. The dealer also informed the contact there was no oil in the engine; however, the contact had replaced the engine oil 2-3 weeks prior to the failure. The vehicle was not repaired. The vehicle was then towed to an independent mechanic but was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 13V173000 (Electrical system). The manufacturer was not notified of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460424April 11, 2022
STEERING:RACK AND PINION
The contact owns a 2014 Buick LaCrosse. The contact stated while driving approximately 10 MPH, the vehicle lost power steering functionality. The contact stated that the power steering assist warning light was illuminated. The vehicle was towed to a local dealer who diagnosed the vehicle with electronic power steering rack failure. The vehicle was then towed to an independent mechanic and was currently being repaired. The manufacturer was notified of the failure. The approximate failure mileage was 50,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458271March 25, 2022
POWER TRAIN
Problem with the transmission burning up and breaking and the car unable to be driven and I have heard from other people that have had the same problem from there cars mileage from 28,000 miles to 60,000 miles the transmission just goes out It’ll make like a howling noise One day and then you’ll get in the car the next day and it just will not move and the transmission fluid Will smell burnt And it doesn’t matter if you maintenance the transmission filter And fluid
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458286March 25, 2022
ELECTRICAL SYSTEM, ENGINE
The contact owns a 2013 Buick Lacrosse. The contact stated that after reversing out of the garage and parking in the driveway, turning the vehicle off and removing the ignition key however, approximately 30 minutes later the vehicle started independently. The ignition key had to be used to turn the engine off. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not yet contacted. The contact indicated that the failure posed a severe carbon monoxide hazard. The failure mileage was 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458226March 24, 2022
SEAT BELTS:FRONT:RETRACTOR, AIR BAGS
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. In addition, the seat belt retractor latches were not able to be used after the rear-ended accident. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 135,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11452579February 17, 2022
SUSPENSION
The contact owns a 2017 Buick Lacrosse. The contact stated that while driving at 20 MPH and making a left turn, there was an abnormal noise coming from the front passenger side of the vehicle. The contact mentioned the failure was related to the bushings. The vehicle was taken to an independent mechanic and then to a dealer where it was informed that the part to repair the vehicle was no longer in production. The vehicle was not repaired. Themnaufactuer was notified of the failure. The failure mileage was 15,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451053February 8, 2022
SUSPENSION
The contact owns a 2011 Buick Lacrosse. The contact stated that while his daughter was driving at 45 MPH with her 10-month-old child in a rear-facing car seat located in the rear driver seat, the rear driver's side toe link detached and she lost control of the vehicle. The vehicle drove off the road and crashed into a ditch. The air bags failed to deploy. The contact's daughter was able to exit the vehicle on her own. The contact's daughter sustained a forehead ache but did not seek medical assistance. The contact's grandchild did not sustain any injuries. A police report was filed. The vehicle was towed to a tow lot. The dealer was not notified of the failure. The contact became aware of the recall for NHTSA Campaign Number: 20V764000 (SUSPENSION) and contacted the manufacturer. The manufacturer advised the contact to take the vehicle to the dealer for recall repair but he would be responsible for the repair of collateral damages. The vehicle was not diagnosed or repaired. The failure mileage was approximately 173,671.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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