Buick Envision Complaints

88 consumer complaints on file.

#11549765October 13, 2023
ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SENSORS
The contact owns a 2023 Buick Envision. The contact stated that upon purchasing the vehicle, the park assist sensor had not been installed in the vehicle. The contact was informed by the dealer that a letter would be sent once the sensor was available; however, the contact had not yet received the letter. Both the dealer and the manufacturer were notified of the issue and confirmed that the sensor was still unavailable. The vehicle was not repaired. The failure mileage was approximately 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545595September 20, 2023
FUEL/PROPULSION SYSTEM, AIR BAGS, ELECTRICAL SYSTEM
Purchased new in March 2023 -Repair Safety Restraint System failed (alert signal) failed late June 2023. Inspected at the Dealer/mechanic on July 11 2023, and it was determined the Safety Restraint System panel was defective. Part ordered late June early July 2023 (estimate). Part was backordered and not available for installation August 31 2023. Service department failed to notify me that the part was in. I had to call them. Appointment was set for Replacement part to be installed on September 6 2023. In the meantime a new alert appeared (Check engine light). I notified the service department of the new issue (check engine ) and the need for them to inspect that. The vehicle was due for an oil change and rotation as well. Service department determined that the engine failure resulting in the (check engine light) was due to a defective fuel pump/injection system. Part ordered and an appointment was set. Replacement part was installed on September 12 2023. Literally three days later, after the fuel pump/injection was replaced, another alert appeared (check engine light). September 15, 2023. This particular vehicle has major issues and I am contacting the dealer for a complete buy back and/or replacement vehicle. My safety and the safety of my passengers was at risk from the first minute the restraint system failure signaled. The part was backordered for a long while. I had no other form of transportation. The dealership did not offer a loaner vehicle or to pay for a rental car, nothing. In fact they did not seem concerned at all. Not concerned enough for the service department to place follow up phone calls to me with status updates over the many weeks I waited for the part to arrive. The car obviously has electrical and fuel injection issues straight from the manufacturing floor (which according to reports Buick is aware of). Ref. Edmunds and NHTSA reports. There are a host of reasons why my safety was at risk during the few mo of ownership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542967September 6, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
Tracking number 11539621
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539621August 20, 2023
LANE DEPARTURE: BLIND SPOT DETECTION
At the time I purchased this vehicle there was a shortage of chips to warn of items in the path while backing up. This is a safety feature and should be updated. Nine months is long enough to wait for promises to be acted on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538424August 14, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2023 Buick Envision. The contact stated while driving approximately 60 MPH, the vehicle lost motive power, decelerated, and no longer accelerated as needed. After drifting to the side roadway, the contact discovered that the check engine warning light was illuminated, and the transmission had erroneously shifted into neutral. The vehicle was later taken to the local dealer to be diagnosed. The contact was informed that the fuel pump module was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet notified of the failure. The failure mileage was 3,130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537685August 10, 2023
STRUCTURE:BODY
Purchase with 20 miles listed from dealer 2023 Envision. Approximately 1 month after purchase, a flapping noise noted to the passenger side between front and rear door. Only occurs over 65 mph on highway. Took to dealer for inspection…said it was my car tag… NO IT IS STILL OCCURRING! Need help in finding this problem .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536085August 2, 2023
ELECTRICAL SYSTEM
Car shut off in middle of the highway. Couldn’t get it to start. Fortunately there was light traffic. Couldn’t get the car in neutral to push on side of road. Had it towed to a shop and it was a faulty fuel pump module. Manufacturer won’t honor warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533963July 23, 2023
ELECTRICAL SYSTEM, AIR BAGS, SEAT BELTS
Service safety restraint message displays. Sunroof, all parts will not function when attempted. Nothing happens. Airbag light indicates "off" Safety is critical in a vehicle and must be reliable and function properly. Vehicle servicer has confirmed the safety restraint issue, but sun roof issue is pending servicers confirmation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533232July 19, 2023
BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, UNKNOWN OR OTHER
The collision warning system allows you to choose whether you want beeps or just seat vibration. I always chose beeps. But the vehicle randomly switches out of this and goes to seat vibration without me doing anything. This has happened numerous times, and the first time contributed to me, backing into another vehicle. I asked, my service department to check it and of course nothing showed up because it happens randomly. Just yesterday as I was pulling into my garage I was waiting for it to beep and nothing. So I put it in park and checked the vehicle settings, and once again, it was not on beeps, although I had never taken it off. I’m disgusted with the safety feature that is not working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532867July 17, 2023
SERVICE BRAKES, ENGINE
I had the brake fail twice in the past 2 months while driving the vehicle and was not able to stop it. I kept pushing on the break pedal but vehicle wouldn't slow down. I was only able to stop the vehicle by shifting the gear to neutral and letting the car come to stop on its own. While driving along, multiple signs such as malfunction indicator light, brake light, ABS light, traction control, electronic stability control, Forward collision system failure etc lit up on the dashboard and I could no longer slow the vehicle down using the brake pedal. The image of the dashboard with all the lit up signs is attached for your reference. Once the vehicle came to stop, I turned it off and waited to catch my breath. When I turned the vehicle back on, most lights were off but malfunction indicator light was stayed on. However, brake started working. I narrowly avoided hitting a car in front of me on the highway because I couldn't slow down the vehicle. I would have hit the vehicle in front of me if it had slowed down. It put my life along with of those around me on the freeway in danger and it could have turned out a lot worse. I am taking the vehicle to the dealership tomorrow morning. Prior to the brake fail, there were no warning lights, messages, or other symptoms of the problem. The warning lights only came on while I was driving and the brake was no longer working.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526730June 13, 2023
SERVICE BRAKES
On Wednesday, 06/07/2023, my 2022 Buick Envision Avenir suddenly displayed a large number of error codes on the dashboard. I was able to quickly identify that the only operation of the vehicle that was impacted seemed to be the brakes as I had to exert a much larger effort to slow the vehicle than normal and it obviously took a much longer time to stop. I had the vehicle towed to Scranton Motors in Vernon CT and they have basically told me that they "can't replicate the problem" and that I should, "bring it back if it happens more consistently." As this is the brakes we are talking about, "happening more consistently " might end up in me not being able to bring it back due to a potentially fatal crash that may result from driving this vehicle for over an hour twice per day on my way to work. I have opened a case with Buick, and told the dealer that I do not feel comfortable picking up the vehicle at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522737May 18, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Buick Envision. The contact stated that while driving at approximately 40 MPH, the vehicle lost motive power. No warning lights were illuminated, and the vehicle failed to restart. The vehicle was towed to a local dealer, where it was diagnosed that the ABS control module needed to be replaced. The vehicle remained at the dealer awaiting the part for the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522086May 15, 2023
FUEL/PROPULSION SYSTEM
My vehicle's motor stopped without any warning in the middle lane of a busy freeway. I put the emergency flashers on but when I tried to restart the motor it overrode the flashers, causing a semi truck to just miss hitting me. The transmission went into Park mode and since this car is electronic shifting it would not let me put it in to neutral when the motor is not running . People stopped to help me push the car off the road but we could not get it into neutral. Very DANGEROUS situation to be stuck in a center lane on a busy freeway. ODOT and state police that stopped to help me said that they have never seen anything like this. Towed the car to a Buick-GNC dealer where they have had it for over 2 weeks now. They say that the fuel pump control module failed and they are on back order. My car has 11,200 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519556April 29, 2023
ELECTRICAL SYSTEM, POWER TRAIN
The Buick died due to a fuel pump control module. This happened in a busy intersection. We were unable to force car into neutral so it could be pushed out of traffic . Ninth minutes later a tow truck showed up and had to drag car onto roll back. We have exhausted attempts with GM and its dealers and no answers. I also have a 2021 Gmc pickup with push button start and same problem. This is a major safety problem and a danger to driver and passenger .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519458April 28, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2023 Buick Envision. The contact stated while parking the vehicle, the vehicle launched forward without warning, causing the vehicle to drive over the curb. The contact desperately depressed on the brake pedal and the vehicle came to a complete stop, causing damages to the front bumper and underneath the vehicle. The contact was able to park the vehicle. The vehicle was not diagnosed. The dealer was contacted, and the dealer referred the contact to the manufacturer for assistance. The manufacturer was not contacted. The failure mileage was 760.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516960April 13, 2023
FUEL/PROPULSION SYSTEM
Driving at 45 mph the vehicle stopped running in traffic. Able to get off road and vehicle would not start. Engine turned over but did not fire. Waited about 10 min. while on phone with dealer and tried again. It started. Able to drive approx. 2 miles to dealer. Dealer says Fuel pump control module is bad. This is a dangerous situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512652March 19, 2023
ENGINE
This is my 2nd complaint regarding this car. On, 11/5/22, I was making a left hand turn on a highway, and heard a humming sound, that was elevating like the sound of an airplane. At first I thought it was coming from the music that was playing. I turned it down and the noise was still there. The screen then went black and had red writing on it. I have to have one set of gasses to drive and another pair to see up close. My GPS talks thru the screen and started talking, because I was turning, and I was unable to change glasses quickly enough to see what it said. I did report it to one of the owners of the dealership at the time, but received no answer back. when I went to have the oil changed recently and have the heated seat modules installed, I asked them to pull up the codes, to see if it would show what happened. The service guy told me that when that happened it was because the car had lost communication with the computer. He gave me a copy of the codes list, but I'm not sure if it is a complete list or not
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512647March 19, 2023
ENGINE
On 10/12/22 I was stopped at a red light. I was the first person in line at the red light, right at the entrance to the NYS Thruway. When the light turned green, my car locked up and I was unable to proceed. People were honking at me but the car would not go out of park. Some road construction workers ran over to the car to see if they could push it out of traffic. I kept trying to turn it off and restart it. Finally, after many attempts it finally went into drive. The light was now red again, but the construction workers, held up oncoming traffic and told me to just go. I was on the same road as the the dealership where I leased it, so I called them, told them what happened and that I was on my way there. I had also received a message from Buick at the same time, saying it detected an engine/transmission problem with my car. The dealership told me not to bring it in, but I took it there anyway. I had lost my husband a month earlier, so I had no one to call at home to come get me. They kept it for a week, and said they couldn't find anything wrong, so had me pick the car up. They also said that someone had been driving it everyday, checking it, but you can see from the incident report, that they drove it a total of 3 miles. also, on the report that they put that I had said the check engine light was on. That is not true. I never told them that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505767February 6, 2023
ENGINE, POWER TRAIN
New Buick Envision 2022 has ongoing engine and powertrain issues. Vehicle has been returned to the dealer service department for squeaking sounds coming from the engine when manually turning car off, coolant smell coming from engine and loud whistling sound when accelerating in speed. Symptoms occur when engine is warmed up and driven for a period of time. Since purchasing the vehicle on October 15, 2022, it has been in service for approximately 72 days - with stated repairs, per the dealer - turbo hose replacement followed by the replacement of the turbo. Picked car up on February 1, 2023 after being in service for 54 days - took the vehicle 90 miles out of town and the engine squeaking/squealing sounds are just as prevalent and consistent, and can still smell coolant. The vehicle engine issues are a safety issue. No consumer should have to endure the immeasureable stress and inconvenience of buying a brand new vehicle with these maintenance issues, let alone any issues at all. The car now has approximately 2700 milles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497519December 15, 2022
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, SEATS
Purchase the vehicle new with fifteen miles in June 2022, 11/3/2022 Service Instrument Cluster failure happened during a vehicle software update in November 2022. 11/7/2022 Took the vehicle to a GM Dealer they performed a software update that was to correct the problem. However, a day later the Service Instrument Cluster light came on. parts for this are on back order. 8/04/2022 When driving, the gears are not shifting correctly; also, while driving, the RPM jump up, When I speed up to move over to the next lane or pass, the vehicle hesitated, the engine would accelerate, up, and the vehicle started moving slowly. I also notice in this new vehicle that when I turn off the car, there is a loud noise like knocking coming from the front of the vehicle that lasts for a few minutes after the car is off. When program the memory seat seems to mix up drivers 1 and 2 must reprogram several times and it still doing the same thing. When I pruchased the car I was told the chip would be in between September and October and would be considered a recall having them put in. now it indefinite with no time frame of when the chip will be available. The purchased price and paid for this car included heated seats front and back. Paid for items not equipped on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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