BMW X5 Complaints

420 consumer complaints on file.

#11647817March 12, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability System (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647663March 11, 2025
SERVICE BRAKES
Since February 2024, our vehicle has had an open recall for the integrated brake system, potentially affecting braking performance. BMW refuses to schedule a repair, claiming parts are unavailable. In reality, when they do have parts, they prioritize fixing vehicles for sale on their dealer lots while leaving current customers in potentially unsafe cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647479March 10, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was notified several times about the recall and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646986March 7, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646913March 7, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11646220March 4, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645644February 28, 2025
POWER TRAIN
There is a jerking or shuddering during either or both of the following: Cornering or accelerating from low speeds Driving with low to medium loads [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645634February 28, 2025
SERVICE BRAKES
Considering the open recall and lack of repair after 12 months for the braking system we want to give the vehicle back to the manufacturer. It's a major safety concern and we have small children.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644532February 24, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11644331February 23, 2025
POWER TRAIN, VEHICLE SPEED CONTROL
The malfunction is my water pump is cracked & leaking coolant at 40k miles. The get up performance speed is lagging and delayed especially driving using Eco mode. The safety is at risk as the car is overheating, slow to accelerate and drive comfortably or safely. BMW of Riverside, CA has had to top off my coolant levels twice in a month or so. Bavarian Auto House located at 1009 E Balsam Ave, Anaheim, CA 92805 inspected my vehicle during a brake fluid flush and noticed my cracked leaking water pump. The low coolant levels pop up alert first appeared on my vehicle a month ago in the end of January 2025.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643638February 19, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer BMW of Waterbury (133 Schraffts Dr, Waterbury, CT 06705); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641978February 11, 2025
ELECTRICAL SYSTEM
The contact owns a 2021 BMW X5. The contact stated that while stopped at a traffic light, the Auto START/STOP feature activated and the engine was turned off; however, when the light turned green, the contact depressed the accelerator pedal, but the vehicle failed to restart as designed. The contact stated that an unknown warning light illuminated but then went off. The contact stated that several attempts were needed to start the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure and the contact was provided a fee for a diagnostic test. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 80,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641690February 10, 2025
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
The contact owns a 2021 BMW X5. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was not taken to the dealer or an independent mechanic; however, the contact used an OBD scanner, which diagnosed a failure with the water pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System), but the VIN was not included in the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641141February 6, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact was notified of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641140February 6, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640350February 3, 2025
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (Electronic Stability Control, (ESC), Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639623January 30, 2025
VISIBILITY:REARVIEW MIRRORS/DEVICES
Center rear view mirror stopped working and was replaced by Chapman BMW of Chandler but was replaced with a small aftermarket mirror that is causing dangers images in the mirrors because it’s splitting the image with the non manufactured mirror they replaced in my vehicle. I have attempted to resolve issues with Chapman BMW of Chandler and BMW North American customer care but was unsuccessful in getting a new manufacturer stock mirror reinstalled in my vehicle. The morrow placed in my vehicle is obscuring the vision of all oncoming traffic at night which is putting me at serious risk of an accident. I am requesting a mirror directly from factory to match the mirror that came stock in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639527January 30, 2025
ENGINE, POWER TRAIN
I purchased this BMW X5 xDrive50e vehicle from BMW showroom in kalamazoo, MI as a pre-owned vehicle. It looks like this particular vehicle had already reported an drivetrain issue based on the NHTSA complaint: [XXX] Looks like Drivetrain malfunction issue is a recurring one in BMW X5 50e and hit with the same issue on [XXX]. Here, i want to file a complaint regarding a safety issues with this 2024 BMW X5 xDrive50e, which currently has 14,065 miles. Vehicle started showing 2 Error messages. (1) Drivetrain Malfunctions Error stating that driving is not possible and asking to call the roadside assistance. (2) Regenerative braking of the vehicle is disturbed. It is possible to continue driving and asking to schedule a service appointment. On seeing these messages, called the BMW SoS line and informed them about the issue and towed the vehicle to the nearest service center. After running the diagnostics on the vehicle, Service center confirmed that EGS diagnostics test is inconclusive and mechatronics parts require a replacement. Service center stated that some of the parts are available within the country and few has to be shipped from Germany. Currently, vehicle is in service center waiting for the parts to get replaced. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639321January 29, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2024 BMW X5. The contact received notification of NHTSA Campaign Number: 24V104000 (ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part to repair the vehicle was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638784January 27, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2024 BMW X5. The contact stated while driving approximately 35 MPH, the Forward Collision Avoidance warning light illuminated. The contact stated that the vehicle stopped when the warning light illuminated. The contact stated that the brake pedal was not depressed. The contact had taken the vehicle to a local dealer, where it was diagnosed; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 9,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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