BMW R 1200 RT Complaints
270 consumer complaints on file.
- #10706379April 17, 2015SUSPENSION
AFTER FIRST 200 MILES OIL WAS OBSERVED LEAKING FROM THE REAR SHOCK DYNAMIC ESA SYSTEM. CONFIRMED BY DEALERSHIP AND APPROVED FOR REPLACEMENT. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10704743April 9, 2015POWER TRAIN
AS MANY OTHER BMW OWNERS HAVE EXPERIENCED, I EXPERIENCED A FAILURE OF THE FINAL DRIVE (REAR END). I ENDED A SHORT TRIP AND BECAME AWARE OF HIGH HEAT COMING FROM THE REAR AXLE. I TRAILERED IT TO THE DEALERSHIP WHERE I WAS INFORMED IT WAS A FINAL DRIVE FAILURE, WORN BEARINGS AND A WOBBLY REAR WHEEL. THEY INFORMED ME IT WAS A DRY PARK REQUIRING NO MX ON MY PART AND COULD OFFER NO EXPLANATION FOR ITS PREMATURE FAILURE. UPON MY WEB RESEARCH, THE "DREADED FINAL DRIVE FAILURE" IMMEDIATELY POPS UP ON MANY SITES AND ONE SUGGESTED I FILE A COMPLAINT HERE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10704833April 9, 2015POWER TRAIN, SERVICE BRAKES
REAR DRIVE ASSEMBLY OIL LEAKING AFFECTING TIRES TRACTION AND BRAKING - LOSS OF REAR BRAKES FROM OIL AND NO ABS ACTIVE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10683489February 14, 2015SERVICE BRAKES
ABOUT 1 YEAR AGO, THE 'BRAKE FAILURE" LIGHT CAME ON THE DASHBOARD OF MY BMW R1200RT MOTORCYCLE. EVEN THOUGH THE BRAKES SEEM TO WORK FINE, I PRETTY MUCH STOPPED USING THE MOTORCYCLE BECAUSE I WAS AFRAID OF IT. BECAUSE OF INACTIVITY, THE ENGINE WOULDN'T START SO I RENTED A U-HAUL TRAILER AND BROUGHT THE BIKE TO A BMW DEALER SO THEY COULD GET IT RUNNING AGAIN. BECAUSE I HADN'T USED THE BIKE FOR AWHILE, I FORGOT TO TELL THEM ABOUT THE BRAKE FAILURE LIGHT. WHEN THEY TEST RODE MY BIKE, THEY SAW THE LIGHT AND TRIED TO RESET (CLEAR) A CODE TO SEE IF IT WOULD FIX IT. THE CODE WOULD NOT RESET OR CLEAR. THEY THEN TOLD ME THAT THIS BRAKE FAILURE LIGHT INDICATES THAT THE ABS SYSTEM IS NO LONGER WORKING. I WAS TOLD THE PART TO FIX IT COST ABOUT $2,500. I FEEL THIS SHOULD BE SOMETHING THAT BMW SHOULD REPAIR AS IT IS A SAFETY ISSUE OUT OF MY CONTROL. IS BMW RESPONSIBLE TO REPAIR THIS PROBLEM? *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10672199January 13, 2015SERVICE BRAKES
AS I WAS DECELERATING FOR A TURN I FELT A SHUDDER AND HEARD A GRINDING NOISE AND LOST REAR WHEEL BRAKING. I PULLED TO THE SIDE OF THE ROAD AND UPON EXAMINATION OF THE REAR WHEEL DISCOVERED THAT THE REAR BRAKE DISC WAS SEPARATED FROM THE BRAKE MOUNTING FLANGE. EACH OF THE FIVE MOUNTING HOLES HAD FAILED AND ALLOWED THE DISC TO SEPARATE. THE REAR WHEEL IS ALSO BOLTED TO THIS FLANGE. SUBSEQUENT RESEARCH HAS REVEALED THAT THIS IS NOT AN UNCOMMON PROBLEM. MY FEELING IS THAT THIS TYPE FAILURE COULD CAUSE A CATASTROPHIC FAILURE SINCE IT INVOLVES A FAILURE AT SPEED AND RELATES TO THE REAR WHEEL AND REAR BRAKE MOUNTING FLANGE. DEFINITELY A SAFETY ISSUE! *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10671553January 10, 2015FUEL/PROPULSION SYSTEM
WHEN SHIFTING INTO SECOND GEAR, THE ENGINE SPEED DROPPED TO IDLE AND I LOST ALL POWER AND THE ABILITY TO CONTROL ENGINE SPEED. I COASTED TO THE SHOULDER AND HAD TO CALL FOR A TOW AS THE BIKE WOULD ONLY IDLE. UPON FURTHER INSPECTION AFTER I GOT THE BIKE HOME, I DISCOVERED THAT THE PLASTIC PULLEYS ON THE THROTTLE BODIES HAD SHEARED OFF. THIS REQUIRES REPLACEMENT OF THE THROTTLE BODIES. I WAS SHOCKED TO FIND OUT THE PULLEYS ARE PLASTIC. PREVIOUS MODELS WERE METAL AND MOST CARS/BIKES USE METAL, WHICH WOULD BE MORE RESISTANT TO FAILURE. TO QUOTE ANOTHER COMPLAINT: "IF OR WHEN THE PLASTIC FAILS, THERE IS NO THROTTLE AND THE ENGINE GOES TO IDLE, THUS CREATING AN EXTREME SAFETY HAZARD IF ONE IS DRIVING IN TRAFFIC AND UNABLE TO MAINTAIN SPEED OR ACCELERATE. IN THIS CIRCUMSTANCE THE RIDER COULD BE FORTHRIGHTLY IN HARM'S WAY AND ENDANGERED. THIS SHOULD BE AN URGENT RECALL ISSUE FOR REPLACEMENT OF THE PLASTIC PART WITH A SOLID CABLE PULLEY WHICH WILL NOT BREAK. PREVIOUS MODELS USED METAL CABLE PULLEYS WHICH DID NOT FAIL." THIS IS A POTENTIAL DANGER. IF SOMEONE HAD BEEN ACCELERATING BEHIND ME, I COULD HAVE BEEN REAR ENDED. BMWS INTRANSIGENCE IS MIND BOGGLING. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10654412October 25, 2014SERVICE BRAKES, HYDRAULIC
TRAVELING AT HIGHWAY SPEED, ABS SYSTEM FAILED, WHICH SHOWED UP AS A "BRAKE FAILURE" LIGHT ON CONSOLE. ABS PUMP CONTROLLER FAILED. AFTER INITIAL FAILURE, THE "BRAKE FAILURE" LIGHT WOULD COME ON INTERMITTENTLY. I DON'T KNOW IF THIS INDICATED INTERMITTENT FAILURE OR SOMETHING ELSE. FRONT WHEEL OR REAR WHEEL WOULD LOCK UP INSTEAD OF THE ABS SYSTEM OVERRIDING AND CONTROLLING THE BRAKE. ON A BIKE THIS IS PARTICULARLY DANGEROUS.
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10641062October 3, 2014WHEELS, POWER TRAIN
THE BMW MOTORCYCLE WAS BEING RIDDEN AT INTERSTATE SPEEDS WHEN IT BEGAN TO DEVELOP A VIBRATION. THE VEHICLE WAS SLOWED AND THE FIRST AVAILABLE EXIT WAS TAKEN. BY THIS TIME THE REAR WHEEL FELT LIKE IT WAS GOING TO LOCK UP. THE MOTORCYCLE WAS STOPPED AT THE FIRST SAFE PARKING AND A WRECKER WAS DISPATCHED. THE REPAIR FACILITY INFORMED ME THAT THE DRIVESHAFT UNIVERSAL JOINT HAD FAILED AND WAS BEATING AGAINST THE SWING ARM WHICH COULD HAVE BEEN A TOTAL FAILURE. THE DRIVESHAFT IS NOT A TEARDOWN AND INSPECT ITEM AND THEREFORE LEAVES THE RIDER WITH NO WARNING OF IMPENDING FAILURE. THIS IS VERY DANGEROUS. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10639539September 27, 2014WHEELS, SERVICE BRAKES
WHILE CHANGING MY REAR BRAKES, I NOTICED THAT THE REAR SPACER FLANGE THAT ATTACHES THE WHEEL TO THE ROTOR IS CRACKED IN 3 DIFFERENT MOUNTING AREAS. I DO NOT RIDE OFF ROAD OR OTHERWISE ABUSE THE BIKE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10638302September 23, 2014FUEL/PROPULSION SYSTEM
STARTED THE BIKE AND FUEL STARTED SPRAYING ALL OVER THE TOP OF THE ENGINE. TOOK OFF THE FUEL TANK AND THERE IS A CRACK IN THE FUEL PUMP ASSEMBLY. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10637145September 17, 2014POWER TRAIN
AS I WAS TRAVELING AT 70 MPH ON THE HIGHWAY I FELT MY MOTORCYCLE ALL OF A SUDDEN WOBBLE AND LOST CONTROL. I STRUGGLE TO REGAIN CONTROL OF THE MOTORCYCLE AND WAS ABLE TO BRING THE MOTORCYCLE TO A STOP BY THE SHOULDER OF THE ROAD. IT APPEARED MY FINAL DRIVE (TRANSMISSION ) HAD FAILED PREMATURELY. THERE WERE OIL FROM THE FINAL DRIVE SPLATTERED ALL OVER MY REAR WHEEL. THIS WAS A FREIGHTING EXPERIENCE AND COULD HAVE RESULTANT IN SERIOUS INJURY TO ME BECAUSE OF A PREMATURE FAILURE OF THE FINAL DRIVE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10630521September 3, 2014SERVICE BRAKES
ABS PUMP FAILED AFTER ~ 21,000 MILES LEAVING ME WITHOUT ANY ABS. TRIED TO COME TO A STOP ON A HIGHWAY ON-RAMP AND LOCKED THE REAR TIRE UP AND SKIDDED FOR ~ 25 FT BEFORE STOPPING. DON'T UNDERSTAND HOW A KEY PIECE OF SAFETY EQUIPMENT CAN FAIL WITH SUCH LOW MILES AND THERE IS NO RECALL OR GOODWILL ON BMW'S PART TO REPLACE THE DEFECTIVE PART. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10628565August 26, 2014FUEL/PROPULSION SYSTEM
MOTORCYCLE FUEL GAUGE NOT WORKING. ALWAYS SHOWING EMPTY. TOOK MOTORCYCLE TO DEALER AND HAD FUEL LEVEL SENSOR REPLACED. MOTORCYCLE FUEL GAUGE NOW SHOWING FULL ALL THE TIME UNTIL ONE RECENT FUEL FILL UP IT WENT BACK TO SHOWING EMPTY. I HAD BEEN USING THE TRIP METER TO JUDGE FUEL LEVEL FILLING THE TANK AT 250 MILES. ON THE DATE OF THIS INCIDENT, IN THE MIDDLE OF HEAVY TRAFFIC, I RAN OUT OF FUEL AT APPROX. 200 MILES. I MANAGED TO GET OFF OF THE ROAD WITHOUT GETTING RUN OVER. I HAVE CALLED BMW NORTH AMERICA AND WAS TOLD THAT THE FUEL SENSOR PROBLEM WAS NOT KNOWN ABOUT BUT THAT SHE WOULD TAKE MY COMPLAINT. I HAVE READ MANY, MANY......MANY COMPLAINTS FROM BMW OWNERS ABOUT THIS PROBLEM. I WAS TOLD BY A DEALER THAT BMW HAD EXTENDED THE WARRANTY TO COVER THIS PROBLEM FOR 12 YEARS BUT BMW HAD NOT FIXED THE PROBLEM. THEY WOULD JUST CONTINUE TO REPLACE THE SENSORS UNTIL THE 12 YEARS PASSED. THIS IS A SERIOUS PROBLEM EVIDENTLY NOT TAKEN SERIOUSLY BY BMW. IN THE LATTER PART OF 2010 THEY WENT BACK TO A FLOAT STYLE SENSOR BUT HAVE MADE NO ATTEMPT TO FIX THE PROBLEM CREATED BY A POSSIBLE MATERIAL DEFECT AND/OR POOR DESIGN IN THEIR FUEL LEVEL SENSORS INSTALLED IN MODEL YEARS 2005 THROUGH MIDDLE OF 2010. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10627087August 21, 2014SERVICE BRAKES
AT THAT LOW MILEAGE A FEW MONTHS AFTER PURCHASE OF THE MOTORCYCLE I WAS ALERTED TO "BRAKE FAILURE" LAMP ON INSTRUMENT CLUSTER. I WAS TOLD BY DEALER (WHO WAS IN NEW JERSEY - BIKE WAS SHIPPED TO CHICAGO) THAT THIS FAULT WOULD PROBABLY DISAPPEAR AFTER SOME MORE USE OF BIKE. I WAS ASSURED THAT BRAKE FUNCTIONS WERE NOT AFFECTED. THE FAULT CODE SUPPLIED BY A LOCAL DEALER WAS AT 232 MILES AND IT WAS 005 DFO PUMP MOTOR VOLTAGE SUPPLY. I HAD THE BIKE STORED FOR SEVERAL YEARS AFTER THAT AND IT NOW HAS LESS THAN 400 MILES ON IT. THE FAULT IS STILL THERE AND I AM TOLD THAT I WOULD NEED A NEW ABS MODULE ($2000 PLUS FOR THE PART AND $500 FOR THE LABOR) THE LATEST FAULT CODE READING AT 288 MILES WAS "009309 KOMBI UNDER TENSION" DUE TO THE LAPSE OF TIME SINCE PURCHASE I UNDERSTAND BMW'S HESITANCY OF WARRANTY REPAIR, HOWEVER AFTER CONVERSING WITH OTHER BMW R1200RT OWNERS OF BIKES OF 2007-2012 VINTAGE, I SEE THAT VIRTUALLY ALL R1200RT BIKES WERE AFFECTED BY THIS PROBLEM. I AM TOLD, THAT THE MAIN REASON FOR THIS INTERNAL ABS MODULE FAULT IS THE FACT THAT THE BRUSHES INSIDE THE PUMP MOTOR DO NOT HAVE STRONG ENOUGH SPRINGS PUSHING THEM AGAINST THE PUMP ROTOR. THIS CAUSES PITTING ON THE ROTOR, ETC. THIS CLEARLY IS A MANUFACTURER'S FLAW AND SINCE ABS BRAKES ARE AN IMPORTANT PART OF THE RIDING SAFETY OF THIS BIKE, IT IS DEFINITELY A CAUSE OF CONCERN. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10625854August 17, 2014FUEL/PROPULSION SYSTEM
FUEL LEAK: THE PLASTIC AROUND THE FUEL PUMP OUTPUT FITTING IS CRACKED AND LEAKING. MY LEFT LEG WAS COVERED IN GASOLINE AS WELL AS MY LEFT FAIRING. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10621168August 9, 2014POWER TRAIN
I WAS RIDING ALONG AT ABOUT 50 MPH WHEN THE MOTORCYCLE BEGAN EXPERIENCING A LACK OF STABILITY AND DIRECTIONAL CONTROL. IT FELT LIKE I HAD A FLAT TIRE. AT THE SAME TIME THERE WAS LOUD RUMBLING AND A VIBRATION FELT THROUGHOUT THE BIKE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10618002July 31, 2014SERVICE BRAKES, VEHICLE SPEED CONTROL
I WAS CRUISING ALONG ON MY BMW R1200 RT AT THE 70MPH SPEED LIMIT WHEN ALL THE SUDDEN THE BRAKE FAILURE LIGHT FLASHED REPEATEDLY ON THE DASH, ALONG WITH A RED WARNING TRIANGLE. I IMMEDIATELY LOOK FOR THE NEXT EXIT, BUT BEFORE I GET TO THE EXIT, I ENCOUNTER A HEAVY RAIN. WHEN I TRY TO SLOW THE BIKE, THE BRAKES ARE NUMB, AND VERY DIFFICULT TO PRESS. THIS CAUSES AN IMMEDIATE PANIC, BUT I'M ABLE TO SLOW THE BIKE AFTER A VERY LONG INTERVAL. I PARK THE BIKE AND READ THE OWNERS MANUAL ABOUT THE FAILURE. IT IS DESCRIBED AS A SERIOUS FAILURE WHICH WILL CAUSE THE SERVO ASSIST TO BE DEACTIVATED, BUT THE BIKE IS STILL RIDEABLE. SINCE I WAS OVER 300 MILES FROM HOME, I ATTEMPTED TO MANAGE THE PROBLEM AS THE MANUAL RECOMMENDED. THE BIKE IS BASICALLY UNRIDEABLE AND NOT CONTROLLABLE WHEN THIS ERROR APPEARS. THERE IS NO WAY TO CONTROL YOUR STOP, AND THIS IS NOTHING LIKE JUST LOSING YOUR ABS, AND HAVING TO RESORT TO REGULAR BRAKES. THIS IS LIKE HAVING ABOUT 30% OF YOUR BRAKES AVAILABLE! WHICH IS TERRIFYING. I DON'T KNOW WHY THIS SYSTEM IS DESIGNED THIS WAY,OR WHY BMW WOULD SUGGEST IT'S OKAY TO CONTINUE TO RIDE IN THIS MANNER. I FELT LIKE MY CHANCES OF BEING IN AN ACCIDENT WERE INCREASED BY 120%. THIS BRAKING SYSTEM IS DANGEROUS. SO MUCH SO, THAT I FOUND OUT THAT BMW DISCONTINUED ITS USE AFTER THE 2006 PRODUCTION AND WENT WITH A TOTALLY NEW SYSTEM. THIS SYSTEM WAS ONLY USED FOR 2 YEARS ON THE R1200RT. I WOULD LOVE TO KNOW WHY THIS SYSTEM WASN'T RECALLED, AND WHAT BMW KNOWS ABOUT THE FAILURE POTENTIAL. MAYBE THAT'S WHY THEY DISCONTINUED IT. I FELT MY LIFE WAS PUT IN DANGER BY RIDING THIS MOTORCYCLE. BMW SHOULD BE HELD ACCOUNTABLE. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10617031July 28, 2014SERVICE BRAKES
WHILE RIDING MY BIKE ON 280 SOUTH, I HAD TO MAKE AN EMERGENCY STOP. THE REAR BRAKES LOCKED UP, & THE BIKE'S REAR SLID OUT. THE ABS WAS INOPERATIVE, DUE TO A FAULTY ABS MODULATOR. THIS IS A COMMON PROBLEM, WHICH BMW IS WELL AWARE OF. THEY REFUSE TO HAVE A FACTORY RECALL ON THIS PART. *JS
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10609639July 10, 2014FUEL/PROPULSION SYSTEM, POWER TRAIN
BMW MODEL R1200RT YEARS 2005 - 2013 MAY BE SUBJECT TO THROTTLE CABLE ASSEMBLY FAILURE. THE THROTTLE BODY SYSTEM ON THE 2009 YEAR MODEL IS ASSEMBLED BY BING POWER IN NUREMBERG, GERMANY AND UTILIZED BY BMW IN MOTORCYCLES WITH THE 1170 CC BOXER MOTOR. (BING IS A LONGSTANDING COMPANY WHICH IN GENERAL MANUFACTURES FIRST-RATE PRODUCTS.)THE PRIMARY THROTTLE CABLE EXTENDS FROM THE HANDLE BAR TO A SPLITTER FROM WHICH TWO SEPARATE THROTTLE CABLES EXTEND TO LEFT AND RIGHT HAND THROTTLE BODIES WHICH HOUSE THE FUEL INJECTION SYSTEM. THOSE TWO CABLES ARE ROUTED OVER AND ANCHORED TO A CABLE PULLEY MADE OF MOLDED PLASTIC. THIS ENTIRE ASSEMBLY IS ATTACHED TO THE THROTTLE BODY. IF OR WHEN THE PLASTIC FAILS, THERE IS NO THROTTLE AND THE ENGINE GOES TO IDLE, THUS CREATING AN EXTREME SAFETY HAZARD IF ONE IS DRIVING IN TRAFFIC AND UNABLE TO MAINTAIN SPEED OR ACCELERATE. IN THIS CIRCUMSTANCE THE RIDER COULD BE FORTHRIGHTLY IN HARM'S WAY AND ENDANGERED. THIS SHOULD BE AN URGENT RECALL ISSUE FOR REPLACEMENT OF THE PLASTIC PART WITH A SOLID CABLE PULLEY WHICH WILL NOT BREAK. PREVIOUS MODELS USED METAL CABLE PULLEYS WHICH DID NOT FAIL. (SEE THIS BLOG FOR DISCUSSION POSTED BY ANOTHER RIDER, AMONG MANY, WITH THE SAME FAILURE ISSUE: HTTP://WWW.ASVRIDER.COM/FORUMS/SHOWTHREAD.PHP?T=967780&PAGE=3 ) BMW DOES NOT MAKE THE PLASTIC PART AVAILABLE FOR REPLACEMENT. THUS, A PLASTIC PART COSTING BUT A FEW DOLLARS RESULTS IN THE RIDER HAVING TO REPLACE BOTH THE LEFT AND RIGHT COMPLETE THROTTLE BODY ASSEMBLIES AT A COST OF MORE THAN $1,000. THE UNDER-DESIGNED PLASTIC CABLE PULLEY IS NOTHING LESS THAN A HAZARD AND CREATES A RISK TO ONE'S LIFE. A POLICE MOTORCYCLE COP RIDING HIS PATROL R1200RT LOOKED AT THE FAILED PART I SHOWED HIM AND HIS FIRST WORDS WERE, "THAT COULD GET YOU KILLED." I HAVE MADE BING AND BMW OF NORTH AMERICA AWARE OF MY EXPERIENCE VIA EMAIL BUT I CONTINUE TO WAIT FOR THEIR REPLY. *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0
- #10609193July 9, 2014SUSPENSION
6/11 RECEIVE EMAIL FROM BMW ADVISING "STOP RIDE". 6/23 RECEIVE EMAIL FROM BMW ADVISING OF 4 REMEDIES. QUICKLY LEARN THAT DEALERSHIP CANNOT PERFORM LOANER BIKE OPTION AND DEALER REFUSES TO HONOR TRADE-IN OPTION. 6/25 I EMAIL BMW ADVISING I AM SELECTING BUYBACK OPTION. 6/26 RECEIVE EMAIL FROM BMW REQUESTING DOCUMENTATION (BILL OF SALE AND COPY OF TITLE). 6/27 RECEIVED EMAIL FROM BMW CONFIRMING RECEIPT OF DOCUMENTATION. I ALSO TELEPHONED CUSTOMER SERVICE (CS) AND RECEIVED VERBAL CONFIRMATION THEY RECEIVED DOCUMENTATION. I WAS ADVISED I WOULD BE CONTACTED AND RECEIVE REPURCHASE AGREEMENT WITHIN 3-5 DAYS. AS OF 7/9 I STILL HAVE NOT BEEN CONTACTED BY ANYONE. I HAVE CALLED CS 5 MORE TIMES AND HAVE EMAILED CS TWICE. IT APPEARS CS FILTERS CALLS IN COLUMBUS, OH, BUT THE " DECISION MAKER" (MARK) IN NEW JERSEY DOES NOT RESPOND TO EMAILS OR TELEPHONE CALLS (VOICEMAILS LEFT). LAST PHONE CALL TO CS RECEIVED INFORMATION THAT PROCESS TAKES 6-8 WEEKS. IT APPEARS THAT EVEN THOUGH BMW HAS PUBLICLY ANNOUNCED REMEDIES PURSUANT TO RECALL, BMW IS NOT FULLY HONORING AFOREMENTIONED REMEDIES, NOR FULFILLING CHOSEN BUYBACKS IN A TIMELY MANNER. BMW ADVISES THAT CUSTOMERS ELECTING BUYBACK WILL RECEIVE COMPENSATION WITHIN 30 DAYS OF AGREEMENT; HOWEVER, THERE APPEARS TO BE NO TIME RESTRAINTS FOR RECEIVING SAID AGREEMENT (POSSIBLY EXTENDING COMPLETION IN HOPES OF HAVING CUSTOMERS ELECT A REPAIR IF/WHEN IT IS ANNOUNCED). *TR
- Crash:
- No
- Fire:
- No
- Injuries:
- 0
- Deaths:
- 0