BMW 328d Complaints

212 consumer complaints on file.

#11217811June 4, 2019
FUEL/PROPULSION SYSTEM
WHEN CAR WAS IN MOTION IT SPUTTERED, STARTED LOSING POWER, AND WHEN I PULLED OVER THE ENGINE DIED AND WOULDN'T RESTART. DEALER DIAGNOSED IT AS FAILURE OF FUEL PUMP, WITH BMW REQUIRED REPAIR TO INCLUDE REPLACEMENT OF ENTIRE FUEL DISTRIBUTION SYSTEM AT ESTIMATED COST OF $11,400
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217392June 2, 2019
ENGINE
WHEN I FIRST HEARD ABOUT THE RECALL FOR THE EGR COOLER, I CHECKED BMW'S WEBSITE AND IT SAID THAT THE REMEDY WAS AVAILABLE. I TOOK MY CAR TO THE DEALER, ONLY TO HAVE THEM SAY PARTS WEREN'T READY. I GOT A "DRIVETRAIN MALFUNCTION" ERROR WHEN I WAS DRIVING TO SCHOOL A FEW MONTHS AGO. AFTER I GOT OUT OF SCHOOL, I WAS DRIVING HOME WHEN THE CHECK ENGINE LIGHT CAME ON. I TOOK THE CAR TO MY MECHANIC WHO DIAGNOSED THE PROBLEM AS THE EGR COOLER RECALL. HE RESET THE CODE AND SENT ME ON MY WAY. A FEW WEEKS LATER, THE SAME THING HAPPENED AGAIN. MY MECHANIC RESET THE CODE AND SENT ME ON MY WAY AGAIN. I CHECKED BMW'S WEBSITE AGAIN AND THEY SAID PARTS WERE READY. I TOOK MY CAR INTO THE DEALER AGAIN, AND THEY TOLD ME THAT PARTS WEREN'T READY. JUST TODAY, I GOT ANOTHER "DRIVETRAIN MALFUNCTION" ERROR AND THE CHECK ENGINE LIGHT IS STAYING ON. I TOOK IT TO MY MECHANIC AND HE RESET THE CODE, BUT NOW THE LIGHT IS PERSISTENTLY ON NO MATTER HOW MANY TIMES WE RESET THE FAULT CODE. IT HAS BEEN OVER 6 MONTHS AND BMW DOES NOT HAVE PARTS READY. EVERY TIME I DRIVE MY CAR, I WORRY THAT IT'LL CATCH FIRE OR SOMETHING AND LEAVE ME STRANDED ALONG THE SIDE OF THE ROAD. I ALMOST FEEL LIKE BMW SHOULD BUY MY CAR BACK, SINCE IT HAS HAD THE SAME PROBLEM 3 TIMES IN A ROW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210847May 30, 2019
POWER TRAIN
I LOST DRIVE FUCTIONS WHILE DRIVING MY 2014 BMW 328D XDRIVE. I WAS MAKING A LEFT HAND TURN WHEN I HEARD A LOUD NOISE AS IF I HIT SOMETHING. MY DISPLAY SHOWED DRIVETRAIN MALFUNCTION AND PUT ITSELF INTO NEUTRAL. I NARROWLY MISSED GETTING T-BONED BY ON-COMING TRAFFIC. I MANAGED TO LET IT ROLL TO THE SIDE OF THE ROAD IMEDIATELY AFTER THE TURN. I COULD NOT MOVE THE CAR AND HAD TO HAVE IT TOWED TO A SHOP. THE MAIN CAUSE WAS THE TRANSFER CASE. THE REAR DRIVE LINE LOST IT FUCTION TURNING THE CAR FROM AWD TO FWD AND WOULD NOT MOVE. THIS IS A MAJOR CONCERN AND ISSUE THAT BMW MUST ADDRESS. I NARROWLY ESCAPED SERIOUS INJURY OR DEATH. IF THE ONCOMING CARS DID NOT SLOW DOWN OR IF I TOOK THE TURN 1 SECOND LATER I WOULD HAVE BEEN HIT ON THE PASSENGER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210856May 30, 2019
ENGINE
WHILE DRIVING HOME FROM WORK MY CAR BEGAN TO SMOKE AND MAKE A HISSING NOISE ABOUT 1 BLOCK FROM MY HOUSE. I MADE IT HOME AND NOTICED THE SMOKE COMING FROM THE ENGINE AREA. I IMEDIATELY SPRAYED SOME WATER ON IT JUST INCASE THERE WAS A FIRE. THERE WAS ALSO A SMELL OF BURNIN PLASTIC. I OBSERVED THE CAR FOR A FEW HOURS AND WAITED FOR IT TO COOL DOWN. WHEN LOOKING AT THE ENGINE I NOTICED THAT THERE WAS A MELTED HOLE IN MY INTAKE MANIFOLD. AND MY MAP SENSOR HAD MELTED. WHILE RESEARCHING THE CAUSE I NOTICED THAT THIS IS CAUSED BY THE EGR VALVE. I SEARCHED BMW NORTH AMERICE RECALL SITE AND PUT IN MY VIN#. IT DID NOT SHOW A RECALL FOR THE EGR VALVE EVEN THOUGH THERE IS A RECALL NUMBER OF 18V755000 EGR VALVE IDENTIFYING THE 2014 BMW 328D. I CALLED BMW NORTH AMERICA AND SPOKE TO THEM ABOUT MY ISSUE AND IT DID NOT SHOW MY CAR HAVING ANY RECALLS. THERE SEEMS TO BE A DISCONNECT IF THE VIN I PROVIDED TO BMW NORTH AMERICA AND NHTSA DOES NOT SHOW ANY RECALLS FOR MY VEHICLE. THIS IS A
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11209693May 24, 2019
ENGINE
RECALL 18V-755.AFTER WAITING SINCE DEC 2018 THE PARTS ARRIVED AT MY DEALERSHIP FOR THIS RECALL. THE CARE WENT IN FOR SERVICE AND THE DEALER "INSPECTED" THE EGR COOLER AND PRONOUNCED IT "FINE". I WANT TO KNOW WHAT HAPPENS DOWN THE THE ROAD WHEN IT FAILS AND BURNS UP MY VEHICLE AND OR GARAGE? IF THE PART IS A DEFECTIVE DESIGN SHOULDN'T IT BE CHANGED? WHO IS LIABLE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206545May 9, 2019
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191316March 25, 2019
ENGINE, FUEL/PROPULSION SYSTEM
RECEIVED LETTER FROM BMW IN THE FALL OF 2018 STATING THE NATURE OF THE RECALL AND THAT PARTS WOULD BE AVAILABLE IN DECEMBER 2018. AS OF THIS MORNING, PARTS ARE STILL NOT AVAILABLE AND WAS TOLD IT'S AT LEAST 3-4 WEEKS AWAY. IS THIS TYPICAL WAIT TIME TO ADDRESS RECALL ISSUES?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191014March 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM
EXHAUST GAS RECIRCULATION (EGR) COOLER RECALL: CONTACTED BMW CUSTOMER RELATIONS AS PER RECALL LETTER FROM BMW OF N.A. VIA EMAIL AND THEY LEFT A VOICE MAIL THAT PARTS HAVE NOT BEEN AVAILABLE. RECALL STATUS ALSO HAS BEEN STATING - "REMEDY NOT YET AVAILABLE". RECALL WAS MADE IN OCT 25, 2018 AND IT IS NEARING 6 MONTHS BUT NO SOLUTION OR REPAIR PROCESS HAS BEEN INITIATED. LETTER STATES POSSIBILITY OF INCREASED RISK OF FIRE COULD OCCUR IF ENGINE INTAKE MANIFOLD HAS SMALL HOLES DUE TO FAILURE OF EGR. KINDLY PLEASE HELP WITH THIS UNTIMELY AND UNREASONABLE TIME PERIOD OF REPAIR LINGERING WITHOUT ANY SAFETY FOR THE DRIVER OF THIS CAR. CURRENTLY NO PROBLEM HAS OCCURRED BUT FEELING OF DRIVING ON BORROWED LUCK AND TIME IS NOT A SAFE ONE. THANK YOU FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181997February 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE, ENGINE COOLING) WAS RECEIVED IN NOVEMBER OF 2018. AFTER CONTACTING THE LOCAL DEALER (BMW OF MOUNTAIN VIEW, 150 E. EL CAMINO REAL, MOUNTAIN VIEW, CA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173676February 2, 2019
ENGINE, UNKNOWN OR OTHER
CAR HAS GONE THRU NUMEROUS SERVICE CALLS FOR COOLANT LEAK, PRESSURE TESTING & BURNT OIL SMELL & VAPOR FUME COMING INSIDE THE CAB WHEN ENGINE REACHES THE OPERATING TEMPERATURE!! MAKES THE CAR NOT DRIVABLE!! AFTER OIL FILTER HOUSING, CYLINDER COVER & GASKET CHANGE, THERE IS STILL A VISIBLE BURNT OIL SMOKE COMING FROM REAR & SIDES OF THE ENGINE AREA, BEST SEEN UNDER A FLASH LIGHT AFTER DUSK! THIS IS BEEN GOING ON SINCE JUNE 2018 & PRESENTLY CAR IS IN THE SHOP FOR REPAIR AGAIN!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173720February 2, 2019
ENGINE
THE EXHAUST GAS RECIRCULATION COOLER IS NOT WORKING. WHEN I DRIVE IT, IT BEGINS TO OVERHEAT AND EACH TIME I ADD COOLANT THROUGHOUT THE DAY, IT LEAKS OR BURNS OUT RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173163January 30, 2019
ENGINE, UNKNOWN OR OTHER
CARBON MONOXIDE INSIDE THE CAR IS WAY TOO HIGH WITH THE EGR COOLER LEAKING ISSUE NOT BEING FIXED YET. IT'S BEEN 3 MONTHS NOW AND THE AIR QUALITY INSIDE THE CAR IS SOO BAD THAT I AM GETTING HEADACHE FROM THE SOOT AND CO GAS COMING OUT OF AC VENT. I DID A SERVICE TODAY AND EVEN AFTER REPLACING THE MICROFILTER AND ANOTHER FILTER, THE PROBLEM STILL PERSISTS. THE DEGRADED AIR QUALITY CONTAINS HAZARDOUS GAS AND CAN CAUSE DIZZINESS WHICH COULD LEAD TO FATAL ACCIDENTS AT HIGHER SPEED. I KINDLY REQUEST THAT BMW REPURCHASE THIS VEHICLE FROM ME AS SOON AS POSSIBLE, BEFORE I COULD GET INTO ANY SORT OF ACCIDENT. THE EGR COOLER ISSUE COULD ALSO LEAD TO CAR FIRE (WHICH IS DEFINITELY SOMETHING I DON'T WANT TO HAPPEN.) THANK YOU. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171551January 23, 2019
UNKNOWN OR OTHER
PANORAMIC MOONROOF EXPLODED SHATTERED WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171380January 22, 2019
ENGINE
I RECEIVED A RECALL LETTER DATED DECEMBER 2018 STATING THAT MY CAR IS BEING RECALLED FOR THE EXHAUST GAS RECIRCULATION COOLER. IT STATES THAT THE EGR COOLER COULD DEVELOP AN INTERNAL LEAK. THE COOLING FLUID COULD MIX WITH THE DIESEL ENGINE SOOT & MAY RESULT IN SMOLDERING PARTICLES. THE PARTICLES COULD COME IN CONTACT WITH THE ENGINE INTAKE MANIFOLD AND CREATE SMALL HOLES INCREASING THE RISK OF A FIRE. THE LETTER STATES THAT THERE IS NO REMEDY AVAILABLE YET. I CALLED BMW CORPORATE ON 1/3/19 AFTER I RECEIVED THE LETTER & THEY SAID THERE'S NOTHING THEY COULD DO. THEY RECOMMENDED I CALL AROUND TO DIFFERENT BMW DEALERS & SEE IF THEY HAVE A PLAN PUT IN PLACE FOR THIS RECALL. THEY SAID SINCE THE DEALERS ARE PRIVATELY OWNED, THEY CANT MAKE THEM DO ANYTHING ABOUT THE RECALL. I CALLED FREEHOLD BMW & EDISON BMW & THEY SAID THERE'S NOTHING THAT CAN BE DONE & THAT I NEED TO WAIT FOR THE PARTS TO BE AVAILABLE. I TRAVEL 45-60 MINS EACH WAY BACK & FORTH TO WORK ON THE NJ TURNPIKE SO SINCE RECEIPT OF THIS LETTER, I'VE BEEN TAKING MY WIFE'S CAR, WHICH IS A LEASE, IN FEAR OF MY CAR CATCHING FIRE. I'M MAKING PAYMENTS ON A CAR THAT NEITHER MYSELF NOR MY WIFE FEEL SAFE DRIVING & I DON'T THINK IT'S FAIR. I'M FORCED TO LEAVE MY PREGNANT WIFE & OUR 3 YEAR OLD DAUGHTER HOME WITHOUT A SAFE VEHICLE TO DRIVE. I CALLED THE NHTSA ON 1/3/19 & SPOKE TO BEAU. I EXPLAINED THE SITUATION. HE TOOK DOWN ALL OF THE INFORMATION & GAVE ME A REFERENCE NUMBER. REF# 159562. HE ADVISED THAT IF BMW DOESN'T OFFER ME A RESOLUTION IN A TIMELY MANNER, TO FILE A COMPLAINT. ALTHOUGH I RECEIVED THE LETTER IN DECEMBER 2018, WHEN I CHECKED THE WEBSITE PROVIDED ON THE LETTER (SAFERCAR.GOV), THE RECALL WAS ISSUED ON OCTOBER 25, 2018. PLEASE ADVISE WHAT MY NEXT STEP TO RESOLVING THIS MATTER SHOULD BE. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170126January 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED HERB CHAMBERS BMW OF SUDBURY AT 508-903-5300 (LOCATED AT 128 BOSTON POST RD, SUDBURY, MA 01776) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11164923January 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. WHILE DRIVING 70 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS COASTED TO THE SIDE OF THE ROAD AND SHUT OFF COMPLETELY. THE VEHICLE WAS TOWED TO BMW OF SAN ANTONIO (LOCATED AT 15507 I-10, SAN ANTONIO, TX 78249) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THEY WOULD ONLY ASSIST IF A BMW DEALER REPAIRED THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 48,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11165664January 3, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED COGGIN BMW OF TREASURE COAST AT 772-410-5155 (LOCATED AT 4429 SOUTH US 1 HIGHWAY, FORT PIERCE, FL 34982) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11160744December 11, 2018
ENGINE
TL* THE CONTACT OWNS A 2016 BMW 328DX. WHILE THE VEHICLE WAS UNDERGOING ROUTINE SERVICE AT BMW OF CHARLOTTESVILLE (LOCATED AT 1295 RICHMOND RD, CHARLOTTESVILLE, VA 22911, (434) 270-8664), THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED BECAUSE THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155924December 4, 2018
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). WHILE DRIVING AT AN UNKNOWN SPEED, THE COOLANT INDICATOR ILLUMINATED AND THE VEHICLE MADE STRANGE NOISES. THE CONTACT CALLED IRVINE BMW AT 949-523-3960 (LOCATED AT 9881 RESEARCH DR, IRVINE, CA 92618) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR; HOWEVER, THE TECHNICIAN RECOMMENDED A DIAGNOSTIC TEST. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 111,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151996November 16, 2018
ENGINE
EGR VALVE ON 2014 328D BMW : ENGINE LIGHT HAS GONE ON REPEATEDLY AFTER EACH ENGINE REPAIR. REPORTED ENGINE COOLANT HAD TO BE REFILLED BEFORE FIRST REPAIR. FIRST REPAIR CONSISTED OF 2 SENSORS FOR NOX AND 1 FILTERED AIR PIPE. ENGINE LIGHT ON AGAIN AND FOUND HOLE IN MELTED INTAKE MANIFOLD WHICH WAS REPLACED. ENGINE LIGHT REAPPEARED AGAIN. OWNER SUSPECTS EGR COOLER LEAKING INTERNALLY MIXING WITH DIESEL ENGINE SOOT. TOLD THIS TO SERVICE TECH AT BMW OF OCALA AND REPORTED ALSO TO BMW OF NORTH AMERICA. LOOKING TO BE REIMBURSED FOR PAST FAULTY ENGINE REPAIRS AND ASKING FOR RECALL ON VEHICLE FOR THIS ENGINE FAILURE WITH POTENTIAL FOR DEATH AND FIRE HAZARDS. ENGINE FAULT ON SCREEN MESSAGE SAID" DRIVE MODERATELY. MAXIMUM DRIVE TRAIN OUTPUT NOT AVAILABLE. CONSULT SERVICE CENTER"( WHICH I DID AND STILL HAS NOT FIXED IT PROPERLY).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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