Acura RLX Complaints

119 consumer complaints on file.

#11536934August 7, 2023
ENGINE, SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
The contact owns a 2014 Acura RLX. The contact stated while driving 35 MPH and making a left turn, the steering wheel became firm. The contact stated that the vehicle started to fishtail, and the brakes, WU-TWC, ABS and several other unknown warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the rear toe control actuator had failed. The vehicle was not repaired due to the dealer informing the contact that issue was not safety related. The manufacturer was made aware of the failure and informed the contact that the issue was not a safety concern. The failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535452July 31, 2023
WHEELS, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
After making a turn at light, steering wheel stayed turned while car was straight. Then it jerks itself back into place. Another occurrence was while driving on highway, steering wheel was turning sideways while driving straight then car starts to slow down on its own and the lights on dash came on ( breaking system, fwd collision, lane departure, brake hold system,VSA, EPS, hill start assist) this has happened 3 times in the last 2-3 months. We have changed tires, had alignment done, had fuses replaced, new battery and it is still happening. Not safe while driving on highway or anywhere for that matter. Needs to be recalled and fixed. I have looked up this issue and it seems to be an ongoing issue on this year/make/model. I cannot be driving in a car like this if it keeps happening, I drive my elderly mother and in-laws to their doctor appointments and cannot risk an accident with them. It happened once with my in- laws in the car. Could be a serious lawsuit on Acura. The consumer stated that all of the issues started around the same time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532920July 18, 2023
STEERING, UNKNOWN OR OTHER
Has happened numerous times driving 65 on freeway dashboard lights up in able to steer car a won’t accelerate the does a fishtail movement, very scary an dangerous.Have taken to dealer ship they say install new battery, which has been done same incidents happen, not to mention dealership can not replicate the issue after having for a week an driving car. Driving 35mph will loose power steering then car violently fishtails causing the car to lurch into oncoming lane , have narrowly been missed being hit by on coming traffic. Seem to happen randomly with no notice except loosing power steering. Other complaints say it is the PAWS system the Honda/Acura refuse to repair, again dealership,can not replicate, suggests new battery. It is a very dangerous situation on the road an will seriously cause bodily harm to me or the oncoming traffic. Looking for some help before a serious accident occurs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504193January 28, 2023
STEERING
While vehicle is driving the steering wheel turns abruptly. All warning lights on the dashboard starts to turn on. Researching the issue online, I realize that it is a recurring problem. The P-AWS system have problems with the rear wheel actuators. The driving capabilities become severely altered and very dangerous to drive. Once the problem starts it may come back to normal driving in a few seconds or continue for hours. Steering issue while vehicle is in motion can cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499832January 2, 2023
STEERING, SUSPENSION
While my wife was driving my RLX I left my neighborhood and made a right turn onto the main road, while on the main road the PAWS system malfunctioned and the vehicle "Fishtailed" causing the vehicle to swerve violently, steering turned violently as well and instrument cluster illuminated with multiple warning lights. PAWS system malfunctioned/failed (its available for inspection) The safety of my wife and son was put at risk as this could have caused a crash/accident The problem has been confirmed The vehicle component has been inspected and scanned for codes Codes U0122-00, U0155-00, U0029-00, 27-21, 86-23, U129D-00, U0416-68, U126-00, U0100-00, U0101-00, C1600-94, U129D, and U1281. No prior warning lamps,messages or symptoms indicating a problem with system or vehicle This issue happened on Saturday December 10, 2022. How is this not a recall? Did a google research on the condition and multiple reports of these vehicles equipped with the PAWS system "Fishtailing" when the rear steering actuators malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493090November 10, 2022
STEERING, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
The contact owns a 2014 Acura RLX. The contact stated that while his son was driving 55 MPH, the power steering and the brakes failed with the ABS and power steering warning lights illuminated. The contact's son managed to coast the vehicle onto the shoulder as the power steering and the brake functionality returned. Due to the failure, the vehicle was towed to a dealer where it remained for several weeks. The contact was initially informed that the alternator needed to be replaced; however, the contact was later informed that the failure was related to the battery. The dealer then informed the contact that they could not duplicate the failure and the vehicle was towed back to his residence. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was unknown. The consumer stated the manufacturer and the dealer refused to put in writing what actions modifications, or alterations they made to the vehicle which they had in their possession for nearly 9 weeks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486009September 23, 2022
STEERING
The car, unexpectedly fishtails while driving straight.This has happened since I purchased the car and it is EXTREMELY DANGEROUS as it can thrust the car into oncoming traffic. The service technicians can never duplicate the problem. The problem, according to the dealer is the PAWS system rear wheel steer and it is a very well known problem with the 2014 RLX. The dealer told me that the PAWS system parts are no longer made and if they were, they would cost $2800.00 each side, plus labor. Honda Acura must recall and correct this problem before it kills someone. At the very least figure out how to disable the system so it can’t steer on its own. There WILL BE traffic fatalities if this issue isn’t corrected, it’s just a matter of time. (The internet is flooded with the same story by other owners who have not reported their concerns to NHTSA)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481308August 25, 2022
STEERING
Rear wheels on car will suddenly without warning turn causing the car to violently fishtail. I have had this happen 5 times in the last month. Acura dealer reproduced the malfunction 2 times. The last time this happened it almost put my family into oncoming traffic. We cannot currently drive the car for safety reasons and parts to fix the problem are not available. Seems the problem is within the P-AWS rear wheel steering actuators. Car is available for inspection and there are no warning lights or messages when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480309August 20, 2022
STEERING
When you are driving the steering wheel is jerked out of your hand causing the vehicle to change lanes. The problem happens intermintently. Date the issue started was around 7/15/2022 and has continued since. Our vehicle has been taken to Acura of Baton Rouge but they are unable to get a fault code on the computer to know what to fix. Please note this is note the first issue with this so called all wheel steering system. See Acura service bulletin 13-041. Your agency has addressed this issue in the past but did not go far enough. We have contacted Acura customer service and have been advised that without a diagnosis code, they cannot help. In my research it appears there is a constant issue with this "all wheel steering system". Most can be seen at: https://www.carproblemzoo.com/acura/rlx/steering-problems.php and https://www.cars.com/articles/2014-16-acura-rlx-steering-wheel-issue-1420682714078/d There are numerous complaints about this all wheel steering system and as most have posted, Acura/Honda has refused to address the issue. These vehicles are a hazard to drive and are going to get someone seriously injured. My wife nearly missed a head on collision the other day. Time to re-open the investigation on all of Acura's "all wheel drive systems" before deaths occur.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475973July 26, 2022
SUSPENSION
The contact owns a 2015 Acura RLX. The contact stated while switching lanes to the left, the vehicle started fishtailing. The vehicle was taken to the dealer however, the mechanic was unable to determine the cause of the failure. The contact stated the failure recurred and the vehicle was taken to the dealer a second time. The contact was informed that the RTC actuators needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle could not be repaired under Technical Service Bulletin: 13-041 because the vehicle was over the mileage. The failure mileage was 63,000. The consumer stated the vehicle was repaired on 7/28/2022 at the cost of $4821.79, and requesting reimbursement for the repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471616June 29, 2022
STEERING
At about 35 mph, the vehicle started to fishtail while going straight after performing a left U-turn. VERY SCARY!! I regain control after two seconds and warning lights started to flash. I had my four and six-year-old in the car. I pulled over, turned off the vehicle, waited 30 seconds and restarted it. All lights went away. I then after, drove the car slowly home in 100+ degree weather. There has been a rubbing noise coming from the vehicle while turning at low speeds for over 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464740May 15, 2022
ELECTRONIC STABILITY CONTROL (ESC)
Electronic Stability Control Problem-available for inspection upon request. 1. I have had issues with the rear end fishtailing for a few seconds that would correct itself. Today after I pulled out of work, the car fishtailed when I was entering the highway. All the warning lights started flashing-paws, brake assist,power steering, hill,lane departure,etc. 2. This is very dangerous and a safety issue that Acura should take responsibility for before accidents occur! 3. I notified the dealer on 5-13-2022 who stated the problem was probably just battery voltage related. 4. No warnings with the dashboard flashing lights until 5-13-2022 but the sudden fishtailing has been occurring for several months now. 5. I assumed it was the tires and bought 4 new ones. On 5-15-2022 the car fishtailed so suddenly my passangers thought i was trying to avoid hitting something in the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462693April 29, 2022
STEERING
The steering ability and rear suspension failed on the vehicle. I was driving straight on a major interstate and the car veered to the right. I was able to correct the vehicle by turning the steering wheel to the left. This happened on several occasions during this particular weekend. However, 2 weeks prior to this incident, I received forward collision warnings, brake warnings, and lane departure warnings. I researched this issue online and it said it could possibly be a defective battery which I had recently replaced. The battery never failed. The warnings only happened for 2 days. Then the car started started fishtailing 2 weeks afterwards. I took the car into the dealership and the diagnosis was rear actuators which had been replaced 2 years prior. The cost of the repair is $4600. I informed them this is a safety issue and could cause harm to me or someone else. However, they refuse to take responsibility for the rear suspension issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457079March 17, 2022
STEERING
The component that failed is the left and right PAWS steering actuators. My car has 66,000 miles. At 25,000 miles, these parts were replaced by the dealer. Now at 66,000 miles, the parts are again failing. The car is unsafe to drive because the failure of these parts cause the rear wheels to "fishtail." It has happened to me 3 times this month and then I brought the car into the dealer. Although it didn't cause an accident, it certainly is easy to see how this loss of steering control would cause an accident. The dealer has confirmed the parts need replacing. There were no warning lamps, messages or other symptoms prior to the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452372February 17, 2022
WHEELS
The contact owns a 2014 Acura RLX. The contact stated while driving approximately 15 MPH, the rear wheels were turning independently while the contact was driving straight. The contact stated that the steering wheel needed to be turned in order for the wheels to be straightened. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448651January 24, 2022
STEERING
Steering abruptly turns rear wheels when car is going straight, usually after a turn. This has happened multiple times when driving at moderate speeds over the last year or so. I thought it was the tires, so I got new tires and it is still happening. It is very scary and now I'm afraid to drive my car on the interstate at high speeds. I believe that this is a serious safety issue and consumers are not being treated fairly by Acura. In my opinion, this is an unsafe vehicle and should be recalled. If unstable abrupt steering of the rear wheels were to occur at high speed in traffic or along winding 2 lane roads, someone could be seriously injured or killed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442746December 5, 2021
SUSPENSION, ELECTRICAL SYSTEM
Had starter replaced on my vehicle and still doing the same thing it was doing before. I click the push to start button and just get a grinding noise or sometime nothing will happen. I been reading forms and a lot of Rlx owners are reporting the same issue. Other problem I’m having with the vehicle is the Paws system can feel the car wanting to kick out in the rear wheels feel like they are turning when I’m going straight
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434102September 23, 2021
ENGINE, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE
The contact owns a 2014 Acura RLX. The contact stated that while driving approximately 60 MPH, the vehicle loss motive power. The contact stated the failure continued to occur periodically. The vehicle was able to restart. The lane control, forward control collision, slip differential and hill assist warning lights were illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact was concerned about driving the vehicle. The contact stated that the failure was related to NHTSA Campaign Number: 15V301000 (Forward Collision Avoidance). The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431979September 7, 2021
STEERING
The contact owns a 2015 Acura RLX. The contact stated while driving 38 MPH, the rear-end of the vehicle was fishtailing and the steering wheel was turning towards the left. The contact stated that the vehicle would not accelerate above 50 MPH. Several unknown warning lights illuminated and remained illuminated. The contact pulled the vehicle over to the side of the road and called and informed the local dealer about the failure. The contact stated that the steering was previously repaired by the dealer. The contact took the vehicle to the local dealer to be diagnosed. The contact was informed that the driver’s and passenger’s side rear tow actuator needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 145,386.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422809June 29, 2021
STEERING
As of June 2021... Experiencing the same issues as everyone else. Purchased the 2014 model in 2015 and while it is paid off and out of warranty, the power all wheel steering (paws) feature malfunctions while driving at various speeds. The rear wheels would erroneously turn and caused the vehicle to suddenly jerk and fishtail. Technicians at the Mac Churchill - Fort Worth dealership always told me that they were unable to diagnose/duplicate the problem. While under warranty, I took the car to the dealership and reported the car making loud noises when steering, informing them that a moaning/rubbing noise could be heard from the car's rear when driving straight...again, I was told by the techs that they couldn't duplicate the problem. Made a call to Acura customer care 800 number on June 4, 2019 to report this same issue and received no resolution. The car is well out of warranty and all of the issues are happening quite frequently. Was traveling on hwy 45 headed back to DFW area. The posted speed limit is 75 mph. All the warning lights started flashing-paws, brake assist, power steering, hill, lane departure, etc. The power to engine was cut, thus slowing the car down, steering wheel alignment was off. This was VERY scary and of course, prompted me to just take it to an independent mechanic. The mechanic made me aware that they were unable to get parts to fix the problem and that their is an ongoing class action lawsuit regarding this issue. Called Acura customer care 800 # again and rep stated there is no known class action lawsuit related to my VIN #. I'm not sure what else to do about this issue. Acura should be held liable and fix this recall before someone gets seriously hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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