Acura RDX Complaints

2,183 consumer complaints on file.

#10935168December 13, 2016
AIR BAGS
TAKATA RECALL. MY DAUGHTER'S CAR IS REGISTER IN OH ( WITH HER MOM) BUT SHE SPENT 4 YEARS AT CLEMSON UNIVERSITY IN SOUTH CAROLINA ( HOT CLIMATE ) AND THE NEXT 3 AT UNIVERSITY OF VIRGINIA IN CHARLOTTESVILLE VA. SO OHIO IS PROBABLY NOT CONSIDERED HOT AND HUMID, AND A LOWER PRIORITY FOR AIR BAG PARTS, BUT MY DAUGHTER'S CAR HAS BEEN IN A HOT HUMID SOUTHERN CLIMATE. I GUESS THIS IS A. LOOPHOLE IN THE PRIORITY SELECTION PROCESS. WHAT CAN I DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934450December 10, 2016
AIR BAGS
TAKATA RECALL. I WROTE TO ACURA ASKING FOR IMMEDIATE REPLACEMENT DUE TO POSSIBLE DEATH OR SEVERE INJURY. I RECEIVED A VOICEMAIL MESSAGE. I CALLED BACK AND NEVER HEARD BACK AGAIN. I AM BEING IGNORED. WE SOMETIMES USE THIS CAR TO CARRY A BABY. THERE IS NO ONE DAY THIS HAPPENED ALTHOUGH YOUR WEBSITE REQUIRES SUCH AN ENTRY TO HAVE MAY COMPLAINT ACCEPTED!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929976December 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 ACURA RDX. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928053November 26, 2016
AIR BAGS, STRUCTURE:BODY
TAKATA RECALL. THE AIRBAG DEPLOYED WHILE MY RIGHT HAND WAS ON THE 2 O'CLOCK POSITION. I WAS GOING ABOUT 30 MPH ON A CITY STREET, AND HIT A CAR THAT STOPPED SUDDENLY IN FRONT OF ME. IT WAS LIKE A BOMB BLAST ONTO MY WRIST, FORCEFULLY BLASTING OUT ACID AND AIR OR WHATEVER'S IN THAT AIRBAG. I HAVE A TRAUMA INJURY AND CHEMICAL BURNS ON MY WRIST. THERE ARE CHEMICAL BURN HOLES ALL OVER THE DASHBOARD AS WELL. AT FIRST I THOUGHT MY BEADED BRACELET HAD PUNCTURED MY WRIST. ONE BURN LOOKED LIKE A CIGARETTE BURN, AND WITHIN 2 HOURS THE BURN HOLE SKIN TURNED PITCH BLACK. OTHER BLISTERS FORMED AS THE HOURS WENT BY. THE NEXT MORNING (THANKSGIVING) I WENT TO URGENT CARE AND THEY REFERRED ME TO THE EMERGENCY ROOM. THEY SAID IT WAS CHEMICAL BURN INJURIES, WHICH I AM NOW TREATING. IT IS EXTREMELY PAINFUL. I DID FILE AN INSURANCE CLAIM AND THERE IS A POLICE REPORT, BUT THE ACCIDENT WAS ONLY 3 DAYS AGO. I DECLINED MEDICAL ATTENTION AT THE TIME OF THE ACCIDENT, AS I THOUGHT IT WAS ONLY A SIMPLE BRUISE, AND AT THAT TIME DIDN'T REALIZE THAT THE AIRBAG VENT WAS BY MY WRIST, AND THAT I HAD CHEMICAL INJURIES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10925437November 10, 2016
SERVICE BRAKES
JUNE 18, 2016, I HAD A SERVICE APPOINTMENT FOR A ROAD TRIP SPECIAL. I WAS GOING ON A ROAD TRIP A FEW DAYS LATER. I ADVISED [XXX] MY STEERING WHEEL IS SHAKING A LITTLE WHEN BREAKING FROM HIGHER SPEEDS. WHEN I GOT MY CAR BACK, [XXX] STATED THEY REPLACED THE FRONT ROTORS AND PADS. ABOUT 2 WEEKS LATER, I BEGAN HEARING A NOISE SOUNDED LIKE A LITTLE GRIND. KEPT DRIVING DIDN'T HEAR IT AGAIN. AS I WENT ABOUT MY DAY, TIME AND TIME AGAIN I WOULD HEAR THIS SMALL GRIND. SOME DAYS WOULD GO BY AND I WOULD HEAR NOTHING, THEN SUDDENLY AS I AM DRIVING I WOULD HEAR IT AGAIN. I HAVE TAKEN THE CAR BACK AND ADVISED I AM HEARING WHAT APPEARS TO BE A GRINDING NOISE. IN JULY I TOLD THEM I WAS GOING ON A ROAD TRIP AND WANTED MY BRAKES CHECKED BECAUSE I AM STILL HEARING THIS NOISE. WHEN I PICKED UP MY CAR THEY DID NOT HEAR ANYTHING. I TOLD THEM IF I HEAR ANY NOISES ON MY TRIP I WAS GOING TO BE PISSED. MY BRAKES WERE GRINDING WHILE I WAS ON MY TRIP. I CALLED THE DEALERSHIP LEFT [XXX] A VOICEMAIL HE DID NOT RETURN MY CALL. I DIDN'T THINK THEN TO RECORD IT. I MADE A SERVICE APPOINTMENT FOR AUG 2, NOTHING CAME OF IT. I TOOK THE CAR IN, TOOK THE TECH ON A RIDE AND OF COURSE COULD NOT GET THE CAR TO MAKE THE GRINDING NOISE. AS A RESULT, [XXX] TOLD ME, [XXX], WE ALREADY CHANGED THE PADS AND ROTORS, IF WE CANNOT HEAR THE NOISE WE CANNOT FIX IT, WHEN IT MAKES THE NOISE TO BRING IT BACK. I WAS PISSED. NOT SATISFIED, I CONTACTED THE SERVICE DEPARTMENT AGAIN SPOKE TO THE SERVICE MANAGER [XXX], HE OFFERED THAT HE WOULD TAKE MY CAR AND DRIVE IT TO SEE IF HE COULD HEAR THE NOISE. AUG 10 HE STATED HE DID NOT HEAR THE NOISE. I TOLD HIM THERE IS CLEARLY A PROBLEM, AND SOMEONE NEEDS TO ADDRESS IT, TAKE THE CAR APART AND LOOK AT THE BREAKING MECHANISM. HE TOLD ME THAT THEY CANNOT JUST THROW PARTS ON THE CAR HOPING IT WOULD FIX THE PROBLEM, THEY NEED TO HEAR THE NOISE IN ORDER TO FIX IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924733November 8, 2016
AIR BAGS
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT RE ACURA RDX AIR BAG RECALL ISSUES. *SMD THE CONSUMER STATED HE WAS NOTIFIED IN MARCH 2016, OF A DEFECT WITH THE AIR BAG AND AS OF OCTOBER, THE PARTS ARE STILL UNAVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924657November 7, 2016
POWER TRAIN
WHEN ACCELERATING OR BRAKING, THE CAR LURCHES FORWARD. IT OCCURS WHEN EVEN PRESSURE IS APPLIED AND IS MOST NOTICEABLE WHEN APPLYING BRAKES AND VEHICLE IS AT 1000 RPMS AND AROUND 20MPH. OFTEN THE DRIVER MUST PRESS HARD ON THE BRAKES IN ORDER TO COME TO COMPLETE STOP AND AVOID HITTING VEHICLE IN FRONT. THIS IS A RECURRING ISSUE. BRAKES WERE REPLACED AT 14,000 MILES IN 7/2016 BY DEALERSHIP AND OWNER FEELS BRAKES MAY HAVE PREMATURELY WORN DUE TO THE BRAKING ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10924057November 3, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10923786November 2, 2016
AIR BAGS
TAKATA RECALL - RECEIVED A LETTER DATED 3/2016 FROM ACURA INFORMING ME OF A RECALL ON MY CAR FOR AIR BAG PROBLEMS, WHICH IS A POTENTIALLY VERY DANGEROUS CONCERN. THE LETTER INDICATED THE REPLACEMENT PARTS WOULD BE AVAILABLE IN THE SUMMER OF 2016. THIS IS NOW NOVEMBER AND THE PART IS STILL NOT AVAILABLE. I HAVE CALLED ACURA CLIENT RELATIONS TWICE AND MY LOCAL DEALER HAS ATTEMPTED TWICE TO OBTAIN THE PART, ALL THESE EFFORTS WERE WITHOUT RESULT. IN MY MOST RECENT CALL TO ACURA THE REP COULD NOT HELP AND REFUSED TO TRANSFER ME TO A MANAGER FOR ASSISTANCE. I WOULD LIKE THE PART TO BE MADE AVAILABLE ASAP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10918571October 24, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2008 ACURA RDX. THE CONTACT RECEIVED A RECALL REPAIR ASSOCIATED WITH NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AFTER THE REPAIR WAS PERFORMED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 41,877.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916775October 18, 2016
AIR BAGS
"TAKATA RECALL" NOTHING HAS HAPPENED AND THAT IS THE PROBLEM. I GOT THE RECALL NOTICE IN FEBRUARY 2016 AND I JUST CHECKED AND THE FIX IS STILL NOT AVAILABLE. I AM PATIENT BUT 9 MONTHS SEEMS LIKE TOO LONG TO HAVE TO WAIT TO HAVE A DANGEROUS AIRBAG CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916410October 17, 2016
AIR BAGS
TAKATA RECALL AS AN OWNER OF A 2007 ACURA RDX I RECEIVED A LETTER ON THE RECALL ISSUED. MY VEHICLE WAS TAKEN IN FOR SERVICE ON JULY 1 , 2016. SOME 3 MONTHS LATER THE SYMPTOMS THAT WERE FIRST NOTICED HAVE RETURNED. THAT IS THE CLICKING SOUND FROM BEHIND THE STEERING WHEEL AND THE AIRBAG NOTIFICATION WARNING ON THE DASH. I CONTACTED ED VOYLES ACURA WHO PERFORMED THE REPAIRS FOR THE RECALL TO LET THEM KNOW THAT I AM HAVING THE SAME PROBLEMS AGAIN . THEIR RESPONSE WAS SHOCKING AS I WAS GIVEN A CONVOLUTED EXPLANATION THAT AMOUNTED TO THE ASSERTION THAT THE SYMPTOMS I AM EXPERIENCING HAS NOTHING TO DO WITH THE RECALL. THE VERY SAME ISSUES THAT ALERTED ME TO A PROBLEM WITH THE AIRBAG SYSTEM. IT IS OBVIOUS THAT THERE IS A DEFECT AND A VERY DANGEROUS ONE AT THAT WITH THE AIRBAG SYSTEM IN MY ACURA RDX WHICH THE DEALER IS INSINUATING THAT ANY REPAIRS DONE WILL BE AT MY EXPENSE. IN MY OPINION THIS IS NOT RIGHT NOR FAIR AND THE ISSUE REMAINS UNRESOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916234October 15, 2016
AIR BAGS
"TAKATA RECALL". THIS IS IN REFERENCE TO ACURA RDX 2014 THAT I OWN. ACURA ISSUED A RECALL BACK IN MARCH 2016 BUT THEY HAVE SHOWED LITTLE TO NO WILLINGNESS TO SERVICE THE RECALL. EVEN AFTER 8 MONTHS FROM THE NOTICE THEY HAVEN'T SERVICED THE PART. LEAVING ME AND MY FAMILY AT RISK. THIS IS A CALLOUS BEHAVIOR ON THE PART OF THE COMPANY. HONDA IS SHOWING NO RESPECT OR CONCERN FOR PEOPLE WHO ARE DRIVING THE VEHICLE AND PUTTING LIFE OF FAMILIES AT RISK. I WOULD SUGGEST STERN ACTION AGAINST THE FIRM AND THEY SHOULD BE FORCED TO COMPENSATE US FOR OUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915697October 13, 2016
AIR BAGS
"TAKATA RECALL" - REC'D RECALL NOTICE MARCH 2016 FROM ACURA INDICATING AIRBAGS WOULD BECOME AVAILABLE SUMMER 2016. CALLED MACCHURCHILL ACURA DEALER JULY 20, 2016 TO SCHEDULE APPT AND ADVISED THEY WOULD PLACE AN ORDER FOR AIRBAG BUT TAKES 3 TO 6 MONTHS TO RECEIVE. OBVIOUSLY AIRBAGS WERE NOT AVAILABLE AS THEIR MARCH LETTER INDICATED. AS OF THIS DATE, OCT 13, 2016, AN AIRBAG STILL NOT AVAILABLE AND I AM FORCED TO DRIVE WITH A POSSIBLE DEADLY AIRBAG. THEIR OFFER OF RENTAL DOES NOT QUALIFY AS AN ACCEPTABLE REPLACEMENT. I AM NOT SATISFIED WITH ACURA'S HANDLING OF MY AIRBAG AND CAN'T BELIEVE THIS WOULD BE ACCEPTABLE TIME TABLE FOR ANY SUCH RECALL. I WOULD APPRECIATE ANY HELP OR PRESSURE YOU CAN PROVIDE ON GETTING AN AIRBAG FOR MY CAR. THANK YOU, [XXX] (ACURA'S SAFETY RECALL: CAMPAIGN #JY2 / SERVICE BULLETIN # 16-010) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915883October 13, 2016
AIR BAGS
TAKATA RECALL- I HAVE CONTACTED DEALERSHIP SEVERAL TIMES OVER SEVEN MONTHS - THEY DONT HAVE PARTS TO REPAIR THE PROBLEM. THIS IS A SEVERE SAFETY ISSUE THAT DEMANDS REAL DATES FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914132October 5, 2016
AIR BAGS
I GOT AN AIR BAG RECALL NOTICE FROM MARCH 2016 THAT STATED MY AIR BAG WOULD BE REPLACED BY SUMMER OF 2016. STILL NOT REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914073October 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA RDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911012October 2, 2016
SERVICE BRAKES
I HAD 5000 MILES ON CAR AND MY BRAKES STARTED MAKING NOISE LIKE THE PADS NEEDED REPLACEMENT. I WAS COMING TO A LIGHT AND PUTTING MY BRAKES ON AND ALSO DRIVING ON HIGHWAY I WAS SLOWING DOWN AND HEARD THE NOISE. TOOK MY CAR TO DEALER AND THEY STATED THIS CAN HAPPEN IF YOU ARE ON THE HILLS IN PORTLAND. I EXPLAIN THAT I DO NOT LIVE IN THE HILLS. THEY RESURFACE ROTORS BUT I AM CONCERN THERE IS SOMETHING ELSE IS GOING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911013October 2, 2016
ELECTRICAL SYSTEM
MY NAVIGATION SYSTEM STARTS ALARMING 3-4 BLOCKS FROM HOME STATING I HOME WHEN I AM NOT ON MY STREET. ALSO SYSTEMS SAYS I AM AT AN EXIT IN SEATTLE BUT IT IS INCORRECT. I SPOKE WITH ACURA AND THEY STATED THE MAPS ARE 5 YEARS OLD WHEN I BOUGHT THE CAR I WOULD THINK MAPS WERE UP TO DATE. ALSO MY RADIO WOULD ERASE STATIONS THAT WERE PRESET AND SHOW ZZZZZ ON STATIONS. THEY NEEDED TO UPDATE SOFTWARE AND REPLACE COMPUTER BOARDS AND RADIO. ALSO WHEN ON A CALL IT WOULD DROP THE SOUND WHEN ON PHONE. I ALSO HAVE STATIC WHILE ON PHONE. ACURA STATED THAT THE SOFTWARE WOULD CORRECT THIS BUT IT CONTINUES THE ERROR. ALSO THE CAR WOULD BRAKE WHEN ON ITS OWN WHEN I AM A 100 FT AWAY FROM THE OTHER CAR. THEY UPATED SOFTWARE ON 9/27/2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911015October 2, 2016
FUEL/PROPULSION SYSTEM
GAS MILES IS TERRIBLE SOMETIMES I GET 0-7 AVERAGE GAS MILES WHEN I WAS DRIVING SLOW AND FAST ON FREEWAY AFTER RESETING MILES PER GALLON. I USE PREMIUM GAS AND I LET ACURA AWARE OF PROBLEMS. I FILLED MY GAS TANK UP AGAIN AND IT CONTINUES TO GET POOR GAS MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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