Acura MDX Complaints

3,381 consumer complaints on file.

#11354825September 14, 2020
AIR BAGS, STRUCTURE:BODY, WHEELS
THE CERTIFIED PRE-OWNED (CPO) 2017 ACURA MDX I PURCHASED ION 07/24/20 FROM DAVIS ACURA IN LANGHORNE, PA SHOULD NOT BE CLASSIFIED AS A CPO! I PAID MY AUTOMOTIVE REPAIR SHOP OF 20 YEARS THAT MAINTAINED MY LEXUS SUVS TO DO THEIR OWN 83-POINT DETAILED INSPECTION ON THE ACURA MDX.I WAS SHOCKED IN THEIR REPORTING WHEEL ALIGNMENT NEEDED - RECOMMENDED LEFT REAR TIRE EDGE WEAR & BODY ' EVIDENCE OF PREVIOUS ACCIDENT DAMAGE TO REAR BUMPER, RIGHT FRONT DOOR, LEFT SIDE DOORS, LEFT REAR QUARTER PANEL & LEFT FRONT FENDER. I WAS INFORMED THAT AT LEAST 50% OF SUV HAS BEEN REPAINTED & THERE WAS DIRT UNDERNEATH THE PAINT. WAS THIS FORMERLY LEASED SUV IN AN ACCIDENT THAT WENT UNREPORTED WITH CLEAN CARFAX AND AUTO CHECK REPORTS? THE LEFT DOOR EXTERIOR CHROME DOOR HANDLE WAS ALSO REPLACED BY DEALERSHIP BUT NO REASON IS LISTED AS TO WHY REPLACED. THERE ARE NOW ISSUES WITH: EXPOSED AIRBAG ' IS IT THE ORIGINAL OR WAS IT REPLACED?; TIRE PRESSURE VARIES (+/- 7 OR 8 ) IN THE REAR LEFT TIRE THAT HAS BEEN LOOKED AT BY MY LOCAL ACURA DEALER TWO TIMES IN ONE WEEK & THE 3RD VISIT WILL BE TO REPLACE THE TPMS SENSORS IN A CAR WITH ONLY 16,000 MILES?; THE DEFROSTER IS NOT FULLY WORKING IN THE LEFT PASSENGER WINDOW AND THE MISALIGNMENT OF THE LIFT GATE IS A CONCERN BECAUSE IT PREVENTS THE A/C OR HEAT FROM WORKING EFFECTIVELY IN THE 2ND & 3RD ROW, THERE IS RAIN WATER SITTING ON THE INSIDE OF THE SUV THAT REMAINS FOR HOURS. COULD IT MOLD OR CAUSE DAMAGE TO THE REAR ELECTRIC LIGHTING COMPONENTS? HOW DOES THE LIFT GATE TRUNK DOOR MISALIGN IF IT WASN'T IN AN ACCIDENT? IF THE LIFT GATE TRUNK DOOR IS MISALIGNED, WHY WAS THIS SUV SOLD AS A CPO & NOT USED? I DO NOT FEEL COMFORTABLE DRIVING THE SUV. I HAVE YET TO RECEIVE A CALL BACK BY PHONE FROM ACURA DEALERSHIP OWNER IN 4 WEEKS AND/OR FROM THE ACURA CUSTOMER CARE SPECIALIST IN THE LAST 10 DAYS ABOUT MY CASE FILED. CAN NHTSA INSPECT SUV FOR DAMAGE & REPAINTING?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11353514September 7, 2020
FUEL/PROPULSION SYSTEM
ON OR ABOUT 50,000 MILES WE NOTICED THE CAR WOULD SURGE WHEN DRIVING ON A FLAT LEVEL SURFACE ABOUT 50 MILES AN HOUR. THE TACHOMETER WILL SHOW A PULSING RPM MY WIFE FIRST COMPLAINT OFFICIALLY ABOUT IT WHEN THE CAR HEAD JUST OVER 80,000 MILES AND WE WERE TOLD IT WAS A SOFTWARE ISSUE BUT IT WAS OUT OF WARRANTY.. THIS DOES NOT SEEM LIKE IT SHOULD BE EXPIRED AS IT IS AN ISSUE WITH THE CAR AND SHOULD BE A RELATIVELY EASY FIX AND NOT HAVE TO PAY $400 TO HAVE IT DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11353135September 4, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2002 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352291August 31, 2020
ENGINE, POWER TRAIN
TICKING NOISES COMING FROM ENGINE. CONFIRMED WITH DEALER ACURA IS LOOKING INTO THIS. I'M ALSO EXPERIENCING BRIEF LOSS OF POWER DEALER STATES THIS IS ASSOCIATED WITH ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351669August 27, 2020
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
INFOTAINMENT SYSTEM EXPERIENCES PERIODIC FAILURES CAUSING INABILITY TO CONTROL CLIMATE/TEMPERATURE CONTROLS, COMMUNICATIONS, NAVIGATION, AND VEHICLE SETTINGS INCLUDING SAFETY SETTINGS. IT OCCURS WHEN DRIVING IN CITY AND ON HIGHWAY REGARDLESS OF CONDITIONS OR SPEED, WHEN STATIONARY, CAN AT TIMES BE CORRECTED BY PULLING OFF THE ROAD AND RESTARTING THE CAR, BUT SOMETIMES IT JUST TAKES TIME TO RESOLVE. ACURA STATED THIS IS CAUSED BY THE CONNECTION TO THE CELL PHONE, BUT OCCURS EVEN WHEN NO PHONE IS CONNECTED TO OR IN THE CAR. THIS ISSUE IS A SIGNIFICANT DISTRACTION TO THE DRIVERS ATTENTION, AND CAN FOR EXPOSURE TO EXTREME TO OUTSIDE TEMPERATURES BELOW FREEZING AND ABOVE 95F IN HIGH HUMIDITY MO SUMMER HEAT. MULTIPLE ATTEMPTS TO REPAIR THE VEHICLE HAVE FAILED, ARBITRATION WITH NCDS RULED IN MY FAVOR FOR ACURA TO REPAIR THE VEHICLE WHICH THEY CANNOT DO, IT IS A KNOWN ISSUE WITH ACURA VEHICLES AND THEY CONTINUE TO SELL, AND THERE ARE MULTIPLE CURRENT CLASS ACTION LAWSUITS AGAINST ACURA AND THEIR PARENT HONDA MOTOR COMPANY FOR THE IDENTICAL ISSUE WITH DIFFERENT MODELS FROM THE SAME MODEL YEAR. MY ATTEMEPTS TO TRADE AND SELL THE VEHICAL HAVE BEEN THWARTED BY OCCURANCES OF CRITICAL FAILURE OF THESE ELECTRONIC/COMPUTER BASED SYSTEMS. I AM CURRENTLY ARBITRATING ACURA (NON-LEGAL) FOR THE RESOLUTION OF THESE UNSAFE DRIVING EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351300August 26, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2001 ACURA MDX. THE CONTACT STATED THAT THE VEHICLE WOULD NOT MOVE IN EITHER FORWARD OR BACKWARDS. THE GEARS WERE STUCK IN NEUTRAL AND THE CONTACT HEARD A GRINDING SOUND WHEN HE TRIED TO MOVE THE VEHICLE. THE DEALER AND MANUFACTURER HAD NOT BEEN CONTACTED. THE CONTACT SUSPECTED THE ISSUE WAS WITH THE TRANSMISSION. THE VEHICLE WAS NOT DRIVABLE AND AT THE CONTACTS RESIDENCE FOR A YEAR. THE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350061August 18, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2011 ACURA MDX. THE CONTACT STATED THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT WHILE PRESSING ON THE HORN PAD, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO LOCAL DEALER COGGIN ACURA OF FT. PIERCE LOCATED AT 4400 US-1, FORT PIERCE, FL 34982, (772) 742-4342, WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE AIR BAG TO BE REPLACED. THE VEHICLE WAS BEEN REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 70,421. *BF*JB*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349871August 17, 2020
STEERING
MY 2007 ACURA MDX IS EXPERIENCING A COMMON PROBLEM WITH THE POWER STEERING PUMP. ACURA ISSUED AN EXTENSION ON THE WARRANTY FOR THIS ISSUE, BUT THAT EXTENSION ONLY LASTED SEVEN YEARS. AS SOMEONE WHO ACQUIRED THE CAR AFTER 2014 I WAS AUTOMATICALLY NOT QUALIFIED IN THIS COMMON PROBLEM. ACURA HAS ISSUED A RECALL FOR OTHER MODEL CARS BUILT IN THIS SAME YEAR USING THE SAME POWER STEERING PUMP. YET THE RECALL NHTSA CAMPAIGN ID: 12V222000 DOES NOT INCLUDE MODEL MDX. I WOULD LIKE TO KNOW "WHY" MDX WAS NOT ALSO PART OF THE RECALL SEEING AS THOUGH IT IS THE EXACT SAME SYMPTOMS, AND PARTS USED FOR THE POWER STEERING PUMP, HOSES, AND SEALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349561August 15, 2020
ELECTRICAL SYSTEM
WHILE DRIVING AT HIGHWAY SPEED, THERE WAS SINGLE "POP" SOUND THAT SEEMED TO COME FROM INSIDE THE DASHBOARD BETWEEN THE ON DEMAND MULTIFUNCTION DISPLAY (ODMD) AND THE INSTRUMENT PANEL. THE NAVI SCREEN THEN BECAME SOLID BLACK. AFTER A VERY SHORT TIME AND WHILE STILL AT HIGHWAY SPEED, THE NAVI SCREEN BRIEFLY SHOWED THE VIEW FROM THE BACKUP CAMERA. AFTER A FEW SECONDS BOTH THE NAVI SCREEN AND THE ODMD SCREEN BECAME SOLID BLACK AND REMAINED THAT WAY. THEN, WITHIN SECONDS, LIGHT COLORED, GRAYISH SMOKE BEGAN FLOWING OUT INTO THE VEHICLE FROM THE CD SLOT ON THE ODMD. IMMEDIATELY, THERE WAS AN ODOR IN THE CAR LIKE THAT FROM BURNING PLASTIC OR ELECTRICAL INSULATION. AS SOON AS POSSIBLE THE CAR WAS PULLED OFF THE HIGHWAY AND THE ENGINE WAS TURNED OFF. THE SMOKE CONTINUED TO COME OUT OF THE CD SLOT UNTIL THE ENGINE WAS TURNED OFF, THEN THE SMOKE STOPPED COMING OUT. AFTER SEVERAL MINUTES THE ENGINE WAS RESTARTED AND THE CAR WAS DRIVEN TO A SAFER LOCATION.THERE WAS NO SMOKE COMING FROM THE CD SLOT AFTER THE CAR WAS RESTARTED AND WHILE DRIVING THE CAR TO THE DEALERSHIP FOR SERVICE THE NEXT DAY. AN ODOR LIKE THAT FROM AN ELECTRICAL FIRE REMAINED NOTICEABLE IN THE VEHICLE. PRIOR TO THE EVENT, THE DRIVER OBSERVED NO VEHICLE WARNING INDICATIONS, AND BOTH THE NAVI AND THE ODMD APPEARED TO BE FUNCTIONING NORMALLY. THE CD PLAYER WAS NOT BEING USED. THE DEALERSHIP SERVICE MANAGER ADVISED ME THAT THEY CONSULTED WITH ACURA ENGINEERING PERSONNEL, INSPECTED AND TESTED WIRING INSIDE THE DASHBOARD AND HAVE ISOLATED THE CAUSE OF THE PROBLEM TO "A SHORT IN THE RADIO." THE DEALER SAYS THAT THE ODMD AND THE HARD DISK DRIVE HAVE BEEN SENT TO ALPINE TO DETERMINE THE CAUSE OF FAILURE AT ALPINE'S REQUEST. I HAVE ASKED THE DEALERSHIP TO CONFIRM THAT THE REPAIRS TO THE VEHICLE WILL ENSURE THAT THIS KIND OF EVENT WILL NOT RECUR.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11348807August 12, 2020
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2001 ACURA MDX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS). THE CONTACT CALLED THE POHANKA ACURA DEALER LOCATED AT 13911 LEE JACKSON MEMORIAL HWY, CHANTILLY, VA 20151, AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. Consumer stated car would not be repaired until Oct, 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348639August 11, 2020
POWER TRAIN
TRANSMISSION SLIPS ,AND HESITATES TO SHIFT NORMALLY AND THEN GOES NORMAL AGAIN. VEHICLE IS IN MOTION WHEN THIS OCCURED ,IT HAPPENED WHILE CRUSING AT 35 MPH, AND AT 50 MPH, STREET ,AND HIGHWAY. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343721August 6, 2020
STEERING
ON 7/22/2020, AFTER FILLING UP AT GAS STATION, STEERING WHEEL WAS LOCKED AND EPS LIGHT CAME ON. RESTARTED CAR 4 TIMES AND STILL LOCKED. WHEN TOW TRUCK ARRIVED AN HOUR LATER, CAR DROVE AND STEERED FINE. TOWED TO BERGMAN ACURA IN APPLETON, WI AND THEY FOUND NO PROBLEMS. PICKED UP CAR ON 7/27/2020. IT DROVE FINE FOR 2 DAYS. AFTER BEING PARKED IN A FRIEND'S DRIVEWAY FOR 2 HOURS ON 7/29/2020, UPON STARTING STEERING WHEEL LOCKED AND EPS LIGHT CAME ON. HAD IT TOWED AGAIN TO BERGSTROM ACURA AND THEY SAID EPS SYSTEM WAS FRIED AND NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343343August 4, 2020
POWER TRAIN
- VEHICLE LOST POWER THE OTHER DAY HAD TO PULL OVER LUCKILY WAS STILL IN RESIDENTIAL CORRIDOR AT 35MPH WITH NO OTHER VEHICLES AROUND. TRANSMISSION PROBLEMS INCLUDE: ERRATIC SHIFTING, SENSATION OF ACCELERATION WHEN COASTING DOWN HILLS, SURGING WHEN BRAKING, TRANSMISSION FEELS LIKE IT STAYS IN VARIOUS GEARS TOO LONG. DURING SLIGHT ACCELERATION FROM A STOP, EXPERIENCE BOTH HESITATION AND SURGES AND TRANSMISSION FEELS ROUGH AT LOW SPEEDS. ALSO EXPERIENCE POOR ACCELERATION AND BOGGING AT LOW SPEEDS. ERRATIC SHIFTING AND SPEED CHANGES OCCURRING DAILY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342770August 2, 2020
ELECTRICAL SYSTEM
REAR BACK UP CAMERA HAS UP TO 1 MINUTE DELAY IN ACTIVATING WHEN I SELECTED REVERSE. ALSO DELAYS THE SAFETY SYSTEMS ASSOCIATED WITH IT LIKE CROSS TRAFFIC WARNINGS AND COLLISION AVOIDANCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342875August 2, 2020
AIR BAGS
WHILE DRIVING DOWN THE ROAD MY CHECK AIRBAG SYSTEM INDICATOR LIGHT CAME ON. I REACHED MY DESTINATION AND TURNED OFF MY VEHICLE, I THEN RESTARTED MY VEHICLE AND THE LIGHT WAS STILL ON. I TOOK A PICTURE OF THE LIGHT FOR PROOF. IT DID GO OFF LATER IN THE DAY. IT HAS COME ON INTERMEDIATELY SINCE THAT DAY. I CHECKED AND MY VIN IS NOT ON THE RECALL LIST FOR THE AIRBAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342553July 31, 2020
ENGINE, FUEL/PROPULSION SYSTEM
ISSUES HAVE NOW OCCURRED TWICE WITHIN AN APPROXIMATELY 4 WEEK PERIOD. FIRST TIME WAS NEAR THE END OF JUNE AND THE SECOND TIME OCCURRED ON 7/30/20. AFTER STOPPING ON THE HIGHWAY, ONCE FOR A STOPLIGHT AND THE OTHER TIME TO TURN OFF HIGHWAY ONTO ANOTHER ROAD, THE ENGINE STALLED/TURNED OFF. AFTER VEHICLE WAS BACK IN PARK, I WAS ABLE TO RESTART THE VEHICLE EACH TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342619July 31, 2020
ELECTRICAL SYSTEM
IF THE OWNER SITS IN THE CAR WITH THE RADIO OPERATING AND THEN TURNS THE CAR OFF COMPLETELY BUT DOESN'T LOCK THE VEHICLE AND THEN RETURNS AT SOME POINT AND ATTEMPTS TO UNLOCK THE VEHICLE AND THEN START THE ENGINE, ON AN INTERMITTENT BASIS, THE BATTERY HAS BEEN RUN DOWN EVEN THOUGH THE ENGINE WAS TURNED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342071July 29, 2020
POWER TRAIN
VEHICLE LOSES POWER UPON ACCELERATING AND HESITATES FOR A SECOND OR TWO - MOST TYPICALLY FROM A STOP AND SEEMS TO BE MORE LIKELY WHEN TURNING THE VEHICLE WHILE ACCELERATING, ALTHOUGH THERE HAVE BEEN TIMES WHEN THE VEHICLE HAS STALLED WHEN TRYING TO ACCELERATE ON A STRAIGHT SECTION OF HIGHWAY. PROBLEM IS INTERMITTENT, VIRTUALLY IMPOSSIBLE TO PREDICT OR REPLICATE, BUT HAS OCCURRED NUMEROUS TIMES SINCE PURCHASE OF THE VEHICLE IN NOVEMBER OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341860July 28, 2020
VEHICLE SPEED CONTROL, STEERING, WHEELS
THE STEERING AND THE WHEELS LOCK WHEN TURNING. IT GOES INTO NEUTRAL WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341704July 27, 2020
AIR BAGS
WHEN CAR IS TURNED ON THE ICON FOR THE AIRBAGS TURN ON ON THE DASHBOARD. ICON ON IS DISPLAYED WHILE CAR IS ON AND IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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