Acura MDX Complaints

3,381 consumer complaints on file.

#11502688January 19, 2023
UNKNOWN OR OTHER
On Sunday December 11th 2022 we were coming back home from church. We were driving on I-5 highway northbound. Suddenly we heard explosion like sound and moment after we realized that our moonroof shattered. I was such a scary moment especially that we had 6 year old in the back seat. We were not hit by anything or anyone. we just heard explosion and glass shattered on our car and cars around us. We immediately pulled off from the highway (in save manner of course) and went to gas station to see what happened. It was raining that day. I called Acura immediately and they asked to come back on Monday. Acura asked us to repair it with insurance not taking any responsibility for that. It is safety issue and it may happen again. Acura is luxury car and I would expect they care about quality and way how glass is tempered. Moonroof on our Acura take more than 50% of roof space so it is very concerning safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501725January 13, 2023
POWER TRAIN, ENGINE
Car has 1-2 second hesitation when the accelerator is pressed before the vehicle will accelerate. Causes dangerous condition when trying to turn in front of oncoming traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501707January 13, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I was on the feeder road of a major freeway in Houston Texas at a stop the brake fully applied. The auto engine idle stop was enabled. When I removed my foot from the brake the engine did not restart. The lights, radio remained on but I was unable to drive my car or change the gear shift. Being on a freeway feeder was a dangerous place to be stalled and had to wait in major traffic for a tow truck to come as the vehicle could not be started or turned off. Completely inoperable. The check engine light was on and oil light. I was towed to a nearby maintenance shop where a p2638 code was listed. After the car was towed the car would restart. Prior to the incident there have been other occasions where the vehicle struggles to restart the engine from the auto idle. However there were no warning lights. Additionally I scheduled service with the dealership the next day and they show an auto idle recall as an item for repair. There is no recall listed on Nhtsa. Additionally I see a class action lawsuit was filed earlier this week for a potential ongoing, long term issue related to this product.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499490December 30, 2022
ENGINE, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
The contact owns a 2006 Acura MDX. The contact stated while driving 40 MPH, the brake pedal was depressed and became stiff. In addition, the vehicle stalled, and the brake lights failed to illuminate. The contact stated that the instrument panel warning lights illuminate on and off. The gear stick would not shift gear as needed. In addition, the vehicle stability assist (VSA) warning light was the only warning light that remained illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 281,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498621December 23, 2022
SEATS
Driver side seat functions stop working: - up and down (tilt) - forward and back Acura had no explanation for it and to just replace the seat (which is costly). At your earliest convenience please advise if this suffice for a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498353December 21, 2022
UNKNOWN OR OTHER, POWER TRAIN
Twice at a stop light the car went into neutral by itself which then required me to go put in park then drive. One time a police officer was nearby and pulled me over after, asking if everything was ok since I was stopped at the light for a prolonged period of time. I took it to the dealership and they said it was the battery and replaced under warranty. Battery should not go when car has less than 30k miles. I checked forums and many people have experienced this issue. There are too many other complaints on line not to bring this to your attention. It has happened already. It is very nerve racking to be at a stop, hit the gas and go nowhere when traffic is quickly approaching from behind. This will eventually lead to someone getting rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498148December 19, 2022
VISIBILITY/WIPER
At night the camera on the rear hatch produces a blurry picture. During the day it is clear. It always happens. I’ve taken it to two dealerships and they could not reproduce the issue because it needs to be dark around the car. I’ve brought in photographs. And they still can’t find an issue. On line there are many complaints about this issue. I can’t see if someone walks behind my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496318December 6, 2022
VISIBILITY/WIPER
We have replaced the front windshield twice now as it is very easy to crack on small road debris. I have other cars that do not experience this and it feels like the windshield was not designed well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496104December 5, 2022
ENGINE
The contact owns a 2019 Acura MDX. The contact stated that on numerous occasions while driving approximately 55 MPH, the vehicle failed to respond as needed. The contact stated that the engine revved however, the vehicle went into LIMP Mode for 10 seconds and then operated normally. The vehicle was taken to the dealer however, the failure could not be duplicated. No warning lights were illuminated. The manufacturer was notified of the failure; however, the contact never received a reply. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495300November 29, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, LANE DEPARTURE: ASSIST
Forward Looking Camera failed at 62k miles, it won't communicate with the computer according to dealership diagnosis on 11-18-2022. Replacement cameras are on backorder, with no availability date. Vehicle is available for inspection. The issue directly affects Forward Collision, Lane Departure and Cruise Control. It no longer warns me if approaching something too quickly. It no longer tells me if I drift into another lane or corrects it. Cruise Control stopped working as well. Distracting lights and beeping when driving, says windshield needs to be cleaned on instrument cluster. Issue began in mid 2022. According to my research, failing cameras seem to be an issue. Replacement camera is approx $1500, plus the labor to install and align.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493954November 17, 2022
POWER TRAIN, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Transmission shifted to neutral limiting controllable forward movement. This occurred without any warning while in traffic. This created a VERY HIGH SAFETY RISK. This issue occurred three times creating a need to have it towed into a repair dealer, diagnostics, and resetting of the electrical circuit. The diagnosis code was P0973.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493325November 13, 2022
SEAT BELTS
On Tuesday, November 8, 2022 I had my 20 month year old grandson in a rear facing car seat and he wrapped the middle seat seat belt around is neck and was choking and coughing. I was on my way to pick up my other grandson at school about 4 miles from my home and when I arrived at the school I opened the back door on the driver side where he was sitting and to my surprise and fear he had the seatbelt wrapped around his neck. I tried to remove it seatbelt when he was in the carseat and it was too tight there was no give. I yelled for help and a lady in her car helped me. The only resolution was to cut the middle seat belt. He had to be taken to emergency because he had red marks around his neck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493385November 13, 2022
ELECTRICAL SYSTEM
While in traffic the auto start sometimes fails to engage and the car stalls. Battery lights come on and the car goes into neutral on its own. I have to sit there and wait about 5 minutes in traffic before it restarts. Battery checked out fine. It has happened 3 times now. This is dangerous, and can/will cause a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493304November 12, 2022
UNKNOWN OR OTHER
When the brake is suppressed at a Stop sign or stop light, the vehicle has an Auto Idle stop feature which shuts off the engine completely to preserve fuel. The vehicle is supposed to restart once the brake is released. In my case, there have been multiple times when the brake is released but fails to restart and go. I have encountered the issue in the following scenarios: 1. Getting off the freeway, if there is a line getting off the freeway, then the vehicle will potentially shut off and fail to restart. This is a safety hazard as the driver behind me or others behind at a distance can potentially hit the vehicle. 2. At a Stoplight, especially when making a left turn, the vehicle will shut off and fail to restart. It takes more than 8 secs to restart/reengage by restarting manually. If there are any vehicles attempting to go behind me or at a distance, then they can potentially hit my vehicle. This is a huge risk to my family and I, to assist in our safety, we end up having to turn on our hazard lights. This is unacceptable especially since this is a 2020 vehicle with under 45k miles. I have attempted to reach out to the Acura service team, Customer relations team and even called the Warranty department. However, they were not taking ownership on the issue and responded as it has not been reported before. Based on forums, the issue is being encountered by other owners as well. Hopefully, this can be sorted in the near future for safety of my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492993November 10, 2022
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
First on off glitching when ever accessory mode is used WHILE IN MOTION, FIRST BRAKELIGHT HAD WARNING THEN WARNING ABOUT TRAILER STABILITY ASSIST. WHEN I WENT IN REVERSE, THE WHOLE DASHBOARD INCLUDING THE NAVIGATION SCREEN WENT BLACK AND THE CAR FELT LIKE THE ENGINE STOPPED. THIS HAPPENED A FEW TIMES. I DON'T THINK THE ENGINE ACTUALLY STOPPED THOUGH BECAUSE I DID NOT HAVE TO RESTART THE CAR. THE BRAKE LIGHT ERROR MESSAGE HAS OCCURRED DRIVING FORWARD AS WELL, BUT NOT ACCOMPANIED BY THE BLACKOUT OF THE DASH AND NAV PANEL. Steering becane stiffer ALL OF THIS HAPPENED WHILE IN MOTION.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11492966November 9, 2022
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
-Alerts for all safety systems going offline appeared. Also said AWD is not working. Car would turn off with on push of ignition. -tailgate went haywire. When opening it just went up and down and halfway. Had to push it close Both issues went away, for now, after several restarts
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492715November 8, 2022
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
UNKNOWN VEHICLE WILL NOT TURN ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492600November 7, 2022
ENGINE
I changed the oil in my car with synthetic 4k miles ago. About 1k miles ago I started getting an error that said low oil level. I went back into the lube shop to see what was going on, they said there was no leakage or issues there but there was hardly any oil in my car and that it was probably burning oil. I searched for issues with my 2013 MDX burning oil and an issue in 2019 with clogged oil control rings came up but said that the warranty extension would only be good to 2021. I found out this will be $5k to fix. I was never alerted of this issue and would like to submit a complaint about not being notified that this was even an issue in my car. I would like Acura to fix my vehicle since I never received the alert that this was a known issue in my car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492375November 5, 2022
ENGINE, POWER TRAIN, FUEL/PROPULSION SYSTEM
During Idle stop at red light car stops and goes into neutral and engine stalls. 2019 MDX won't move unless completely restart the car in the middle of busy intersection. High risk for accident and injury. There is few recall mention in Acura site for 2019 MDX, but when input vin number its claims no recall to this vehicle . Need urgent help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492321November 4, 2022
ELECTRICAL SYSTEM
When stopped at a light or in traffic the vehicle engages the auto idle feature. (turns off the engine to save gas). Upon releasing the brake, the car should re-start, instead the car does not start. The car jumps out of the drive gear into neutral on the transmission. The electrical system goes crazy and does not allow you to either turn off the car's electrical system or re-restart the car using the car's on/off button. This has happened to me at least 5-10 times over the last year. Each time the car becomes immobile in the middle of the road or highway for up to 2 minutes, until the electrical system resets and allows you to turn off all the power and re-start the car. It's a very scary and dangerous situation, when my vehicle is stranded in the middle of a highway or a road for up to 2 minutes, as traffic tries to avoid crashing into my vehicle. Searching online, I was able to see that this same condition has affected many MDX owners but Honda does not seem to have recall or fix for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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