Acura MDX Complaints

319 consumer complaints on file.

#11613098September 6, 2024
ELECTRICAL SYSTEM
The contact owns a 2024 Acura MDX. The contact stated that when the vehicle was cold started, the rearview camera delayed in showing an image after the transmission was shifted into reverse(R). Additionally, the contact stated while driving approximately 40 MPH, the instrument cluster indicated that the Navigational System and Driving Modes were not engaged. The contact stated that the 360-degree camera and the Suspension Mode control were inoperable. The contact had taken the vehicle to a dealer who diagnosed that several electrical wiring harnesses needed to be replaced. The vehicle was repaired. The contact stated that the failures reoccurred, and that there was a warning with a yellow dot indicating that the "Bin/WiFi/NavSys” was inoperable. The contact took the vehicle back to the same dealer and the contact was informed that the wiring harness needed to be ordered. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 9,873.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612954September 6, 2024
SUSPENSION, WHEELS, UNKNOWN OR OTHER
on 8/24, I purchased an acura mdx 2025 technology package.We drove home from the dealer, my mother heard a rattling noise but thought it was the car seat making the noise.The next day,I heard the noise again,it was coming from the right, rear back,I checked,and saw the wheel liner loose and thought the noise was being cause by a loose liner.My mother said we had to go back to the dealer on 8/31 to pick up the wheel lock and weather mats and we would have them check the liner.As the week went by,the noise was more often.On the way to the dealer, we could hear the noise after every bump or turning right.We gave this information to the dealer,we said we thought it was a loose liner but were not sure anymore as the rattling was more often.We did not feel safe driving home.They provided us a loaner and said they would look into it.On 9/4 they sent a text that the rear sway bar link was faulty, the part was ordered and the car should be ready by Friday.My mom emailed them to ask if by faulty,they meant it was loose or broken,they checked and said it was broken.It was expressed to them that this was concerning because it was a brand new vehicle,that we felt blessed that we decided to leave the car,had we driven back home, God knows what could have happened since a broken link can cause you to lose control and get into an accident.We asked if they would report it to the manufacturer or NHTSA? They did not reply. But text a day after stating that we must have gone through a pothole at high speed or hit something,and we were liable for the cost.After my mother sent an email and spoke with them saying that if it was not caused by us,that if the issue was there,was it caused during transporting the car from The manufacturer to the dealer?they said that the car was fixed and there would be no charge but kept insisting that we were at fault,that it happens alot,where people walk out of the dealer and come back with something broken the next day. (more to say but no space)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612858September 5, 2024
ELECTRICAL SYSTEM, STEERING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Driving when all electronic lights flashed. Rakes steering driver assist lift and towing. Said see dealer Reset after I waited at gas station for 30 min Power steering worked but was hard to control car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608109August 12, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, STEERING
While driving on a major highway, several warning lights, including the brake warning, appeared on the dashboard. Simultaneously, the vehicle lost power steering, making it extremely difficult to steer and creating a hazardous situation for the driver and others on the road. The driver managed to pull over and turn off the vehicle. Upon restarting, the warning lights were gone, and the steering returned to normal. The car was taken to a local Acura dealership, but they couldn’t find any error codes or replicate the issue. After a week of driving without any problems, the car was brought back to the dealership. This time, a district Acura technician recommended replacing the steering rack. The dealership informed us that Acura would disassemble the old steering rack to investigate the issue further and determine if it was the cause. Acura will decide on a recall if enough vehicles are affected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605545July 30, 2024
POWER TRAIN
Transmission issue… grinding and not accelerating…. When it is at a stop and moving again .. turning with accelerating.. it moves really slow
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603363July 19, 2024
STEERING
ON FEB 9TH 2024 AS I WAS DRIVING TO WORK THE STEERING WHEEL RANDOMLY LOCKED FORCING ME ACROSS TH EOTHER LANE AND INTO A STONE WALL. HONDA NORTH AMERICA TOOK CONTROL OF THE CAR, REMOVED THE PARTS AND I STILL DO NOT HAVE THE CAR BACK . THEY HAVE OFFERED NO MONEY AND HAVE NOT REPAIRED THE CAR. I FEEL THEY ARE AWARE OF THE PROBLEM AND USED THIS INCIDENT TO TRY TO COVER THE PROBLEM UP AND MAKE IT GO AWAY. I FEAR FOR THE FAMILY OF 4 TRAVELING AND HEADING INTO A DUMP TRUCK.. THIS WAS A VERY SCARY EVENT AND I SEE NO REASON A STEERING WHEEL SHOULD LOCK AND PREVENT THE CAR FROM MAINTAINING CONTROL
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11603258July 18, 2024
STEERING
Steering issue: Car pulls to the right. After the dealership attempted three-repairs in same issue. The dealership re-aligned my car, but still present pulling issue, nothing changed. After the final repair from the dealership, checked tires and alignment at the American Tire. The issue confirmed in Caster and Camber, so re-alignment needed which only Acura could adjust it. The dealership kept saying its cause of road crowning, uneven tires and blamed to the customer had minor rear end accident. Only 24,000miles, no tire wear, also confirmed from American Tires. The car is not normal pulling to the right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601835July 13, 2024
UNKNOWN OR OTHER
Panoramic roof suddenly exploded with no apparent reason while driving around 45 mile per hour. The outside temperature from the gauge was showing 89 degree F. Road was clean and there was no sign of a rock hitting the roof. Luckily all the broken glasses were collected by the sunshade and did not fall inside the cabin where 2 kids were sitting on the second row seats. The broken glass could have seriously injured the driver and the passengers if the sunshade was open.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600805July 10, 2024
SERVICE BRAKES, AIR BAGS
The contact owns a 2022 Acura MDX. The contact stated that on two separate occasions while driving at various speeds, the brake warning light illuminated. Additionally, while driving at various speeds on the two occasions, the vehicle experienced phantom braking. The vehicle was taken to a dealer where it was diagnosed that a software update for the side air bag sensors was needed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598036July 1, 2024
VEHICLE SPEED CONTROL
Cruise control does not hold speed during transition from downhill coast to uphill acceleration. If set at 70mph on an interstate and car goes down a hill, coasting may slow to 68. When uphill is immediately encountered, speed drops to 64-65mph before finally accelerating to 70. Many trucks get very close and some honk because of the slowdown. Some road rage has been received. Also, throttle lags 0.5-1.0 seconds when transitioning from complete stop. Rear end collision has almost occurred when other drivers proceed to move forward and this car doesn’t move.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590212May 22, 2024
SUSPENSION, WHEELS
2022 MDX Type S. So far I have replaced one tire and two rims. Air suspension does not absorb any road hazard. Pot holes or expansion cracks the front end dives into them letting the tires and rims absorb the impact. Thank goodness no high speed loss of tire pressure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582746April 13, 2024
STEERING, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
All safety system alerts appeared while driving on the highway saying there were failures with all of the safety systems. Electronic steering suddenly stopped working and vehicle slowed down forcibly until its stop in the middle of the highway. I had to call roadside assistance to get the car towed to the dealership. ALL ERROR MESSAGES CAME ON, THE VEHICLE ELECTRIC POWER STEERING,VSA , HILL START ASSIST,TRAILER STABILITY ASSIST PROBLEM, COLLISION MITIGATION & VEHICLE KEPT STOPPING ITSELF WHILE DRIVING, ROAD DEPARTURE. LANE KEEPING ASSIST all error messages came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579456March 26, 2024
ENGINE, VEHICLE SPEED CONTROL
This car only has 2500 miles on it. When it was just driven a few weeks in January, 2024, the car would start jerking while driving down the highway going a consistent 55-60 miles per hour. We took it back to the dealer in St. Louis and they told us they were unable to duplicate. We drove it a few more weeks and in February the jerking was more pronounced and more often so we took it back. Again, they said they could find nothing wrong with it. It ran pretty good until mid March when I drove it to Florida for a 6 week break in my wife’s cancer treatment. The car jerked a lot and broke down completely 3 times. I was able to restart the first two times but the third time it took a while and I was stalled in heavy traffic on [XXX] north of Gainesville. Luckily, a trucker pulled up behind me and put on his flashers to keep me from being hit. After sitting there several minutes, it did restart and I drove to Ft. Myers where I took it to the Acura Dealer there, Scanlon Acura. They, too, ran diagnostics and said nothing showed up. I drove it to our condo and it died before I could turn into my driveway. I called Triple A to come tow it back. This time they gave me a loaner, said they checked it out and the manager drove it over night to his home. They said it had water in the gas tank and we had to pay for the draining as that is not covered. When I picked the car up the maintenance sheet also stated a leaky valve but said there was NO water in the gas tank. I had to request my money back and asked about the valve. Was told it was a mistake. On Saturday, [XXX], my wife was driving to an appointment down [XXX] and after about 35 min, the car started jerking badly so she pulled into a parking lot when it shifted into park on its own and died. She had to have it towed backed to Scanlon Acura. They they called yesterday and said the computer says nothing is wrong. This car is a death trap and we have to return home for her treatment in a few weeks. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574305February 27, 2024
ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Within a month of buying our 2023 mdx the rear parking sensor stopped working. When we took it to the dealer (10/23) they were unable to get the part. Car sat at dealer waiting on part but we finally decided to just get car back. Within a week of getting it back (12/23) I turned the car on one day and on the screen every system that could fail was flashing on the screen- brake system, power steering, parking assist, etc. The car was not draining correctly as all these alerts flashing. We finally had to get it towed to dealer (could not even get car in neutral to get onto tow truck). Still waiting on the rear sensor part to see if this fixes all the issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563544January 4, 2024
STEERING, ELECTRICAL SYSTEM, ENGINE
I've recently been in touch with an Acura dealership about my vehicle's wireless charger not working. So shortly after purchase I made my complaint that the wireless charger pad is not charging my phone. They've replaced the pad but still not charging my Samsung ultra 22+ unless the car is parked and sitting still. They've asked me to allow time for researching the issue and taken all the make model details from my phone. Well sadly a few other things recently became noticeable to me as well and I will be following up with the dealership to address them as well as I'm not satisfied with my truck and the many issues I'm experiencing. 1) Jerked when coming to a stop to reverse into my driveway 2) A loud Thud noise could be heard inside my truck although I had the radio on when switching from park to drive or drive to park. 3) Car stopped kind of midway when reversing jerking me in the process leaving me wondering why or what was going on. 4) Engine would rev to 7000rpm even though I was going less than 45 mins per hour....just baffling honestly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562644December 29, 2023
UNKNOWN OR OTHER
I purchased my new vehicle (2024 Acura MDX) in September 2024. On December 20, 2024, my SUV was on but in the parked position when the lights on the dashboard started flashing. I had the suv towed to Paragon Acura, where I was informed that the PCM had internal failure due to a circuit shortage. There were not any vehicle issues prior to the issues on December 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562082December 27, 2023
FUEL/PROPULSION SYSTEM
Dealer refuse to fix the recall on vehicle because car from Canada ?? has full warranty on car . Product Update : Vehicle May Not Restart After Auto IdIe Stop . service department said had to talk to district manager .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560356December 15, 2023
VISIBILITY/WIPER
I recently (11/9/23) took my 2022 MDX (22,00 miles) to the local Acura dealer for an issue with my windshield washers not working. They diagnosed the problem as the washer jets were clogged and said the replacement parts were on back order and they were not given a time when they would arrive. I am concerned that currently my vehicle is unsafe to drive during inclement weather conditions-- i.e. slush, muddy roads, etc. Acura customer service has not been able to provide any ETA on this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559773December 12, 2023
UNKNOWN OR OTHER
On November 17, 2023 while we were on a trip the vehicle's sunroof spontaneously exploded upward. There were no other vehicles around us and nothing above us. This is the second time this sunroof has exploded. The first was on February 19, 2023. Both incidents were covered by insurance except for the deductible. This could have posed a great danger to anyone immediately behind my vehicle as glass was blown back in that direction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557574November 30, 2023
FUEL/PROPULSION SYSTEM
I put premium gas all the time but the vehicle seems to consume excess amount of fuel. Not sure if the computer is has issues with the readings or fuel pump has an issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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