Acura MDX Complaints

3,381 consumer complaints on file.

#11052367December 4, 2017
AIR BAGS
TAKATA RECALL, THE AIR BAG NOTIFICATION ON MY CAR SOMETIMES STAYS ON EVEN AFTER I TURN MY CAR ON EVEN WHEN THE CAR IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052402December 4, 2017
AIR BAGS
MY HUSBAND CALLED ACURA OF ORANGE PARK ON DEC. 1ST TO SETUP AN APPOINTMENT TO GET THE RECALL HANDLED. HE SPOKE TO THE SERVICE MANAGER WHO TOLD MY HUSBAND OUR VEHICLE WASN'T ON THE RECALL LIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051659December 1, 2017
SERVICE BRAKES
WE WERE TRAVELING ON A THREE-LANE ROAD (CENTER TURN LANE) IN OUR 2017 ACURA MDX GOING APPROXIMATELY 35 MPH AND FOLLOWING THE VEHICLE IN FRONT OF US AT THE NORMAL 4-CAR LENGTH DISTANCE. THE CAR IN FRONT OF US SIGNALED FOR A RIGHT TURN OFF THE MAIN ROAD AND BEGAN TO SLOW. I APPLIED OUR BRAKES TO SLOW AS WELL. WE WERE STILL AT LEAST 3 CAR LENGTHS BEHIND WHEN THE CAR IN FRONT OF US TURNED OFF THE MAIN ROAD. I MOVED MY FOOT OFF THE BRAKE TO ACCELERATE BACK TO THE NORMAL SPEED. THE COLLISION MITIGATION BRAKING SYSTEM ACTIVATED, BRINGING OUR VEHICLE TO A SUDDEN STOP IN TRAFFIC. THE VEHICLE THAT HAD MADE THE RIGHT TURN WAS COMPLETELY OFF THE MAIN ROAD WHEN OUR BRAKE SYSTEM ACTIVATED. WE WERE REAR-ENDED BY A JEEP WRANGLER TRAVELING AT OR NEAR THE SPEED LIMIT. OUR VEHICLE WAS TOTALED. I WANT TO NOTE THAT THIS WAS NOT A CASE OF US FOLLOWING TOO CLOSELY OR APPROACHING TOO FAST! OUR MDX HAD 9,256 MILES ON IT, AND THERE HAD BEEN NO PRIOR PROBLEMS OR WARNINGS. WE HAD NO IDEA THAT THE ELECTRONIC BRAKE SYSTEM COULD ACTIVATE WITHOUT CAUSE AND BRING THE VEHICLE TO A COMPLETE STOP!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11048856November 28, 2017
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS MAILED A LETTER ABOUT A WARRANTY EXTENSION FOR MY ASSOCIATED VIN. I DEFINITELY HAVE EXPERIENCED ASSOCIATED ISSUES WITH MY MDX. AFTER CALLING THE ACURA DEALERSHIP ON 11/24/17, I WAS GIVEN AN APPOINTMENT FOR 11/28/17 AND I WAS TOLD THEY WOULD INSPECT MY CAR OVER 2 DAYS AND PROVIDE A LOANER CAR. MY EXPERIENCE WAS "TO SAY THE LEAST" THE INVERSE; EXTREMELY DISAPPOINTING. THE SERVICE TECHNICIAN TOOK MY CAR FOR A TEST DRIVE AND TOLD ME NOTHING WAS WRONG. IN ADDITION, THE SERVICE TEAM WAS EXTREMELY UNPROFESSIONAL AS ONCE AGAIN, THE CUSTOMER WAS WRONG. PLEASE ADVISE ABOUT THE NEXT STEPS FOR SERVICE. I AM EXTREMELY DISAPPOINTED WITH ACURA UNWILLINGNESS TO LISTEN TO THE CUSTOMER. I DID TAKE THE CAR FOR SERVICE ASSOCIATED WITH THIS ISSUE ABOUT A MONTH PRIOR. OVERALL PROBLEM IS MANY TIMES I EXPERIENCE SHIFTING AND ACCELERATING HESITATION THAT IS JERKY. WHICH INDICATES A PROBLEM WITH THE TRANSMISSION: THIS IS WHAT THE WARRANTY EXTENSION STATES .... THE TRANSMISSION SHIFTS POORLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047342November 19, 2017
STEERING
POWER STEERING (EPS) SYSTEM PROBLEM. IS A MESSAGE BEING DISPLAYED ON THE CAR DASHBOARD. THE CAR WILL NOT START. THIS IS THE SECOND TIME IN 2 YEARS WHERE WE HAD THE SAME ISSUE. THIS PROBLEM MAKES THE CAR DIFFICULT TO DRIVE AND CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047083November 17, 2017
UNKNOWN OR OTHER
I WAS TRAVELING ALONG AN INTERSTATE AND HEARD A DEAFENING SOUND. I LOST CONTROL OF MY VEHICLE, LEFT THE INTERSTATE AND WAS HEADING DOWN AN EMBANKMENT WHEN I FINALLY REGAINED CONTROL OF MY VEHICLE. I MADE IT BACK TO THE INTERSTATE AND PULLED OFF AT THE NEXT EXIT. I HEARD THE SOUND AS IF SOMETHING THAT WAS PERTAINING TO MY ROOF. WHEN I PULLED BACK THE INSIDE SUNROOF COVER GLASS STARTED COMING INTO MY CAR. I LOOKED AND MY SUNROOF HAD A LARGE HOLE IN IT AND FROM THE LOOK OF THE GLASS PUSHING OUTWARD IT EXPLODED. THERE WAS NOTHING AROUND ME AT THE TIME AND I WAS NOT UNDER AN OVERPASS OR UNDER ANY TREES WHICH ELIMINATED ANYTHING FALLING ON THE SUNROOF. THE QUESTION STILL REMAINED WHY DID THE GLASS APPEAR AS EXPLODE INSTEAD OF AN IMPLODE? I WENT TO A BODY SHOP AND THEY SAID THEY HAD HEARD OF SUNROOFS "EXPLODING". AFTER GOING THROUGH SEVERAL TECHNICIANS AT A LOCAL ACURA DEALERSHIP AND RESEARCHING THE INCIDENT ON THE INTERNET I CONFIRMED THAT MY SUNROOF DID ACTUALLY "EXPLODE". TO MY DEALERSHIPS CREDIT A MANAGER AGREED TO REPLACE THE SUNROOF FOR FREE. HOW MANY FATALITIES HAVE HAPPENED DUE TO "EXPLODING" SUNROOFS? IF I WOULD OF ROLLED MY CAR OR CRASHED AND DIED I DON'T THINK AN INVESTIGATION WOULD OF LED TO THE REAL SOURCE OF THE INCIDENT; ONE WOULD ASSUME THAT SUNROOF SHATTERED ON IMPACT OR ROLL OVER. CONSUMERS NEED TO BE AWARE OF THIS!! I HAVE PUT IT OUT ON SOCIAL MEDIA TO TRY TO MAKE THE PUBLIC AWARE. THIS IS A VERY DANGEROUS PROBLEM. I'M THANKFUL I DIDN'T HAVE MY GRANDSON OR ELDERLY PARENT WITH ME WHEN THIS HAPPENED. I GIVE GOD CREDIT FOR PROTECTING ME THROUGH A HORRIBLE EXPERIENCE. I HAVE PHOTOS ON MY IPHONE IF PROOF IS NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11046030November 14, 2017
AIR BAGS, STEERING
TAKATA RECALL, MY AIR BAGS HAS BEEN MALFUNCTIONING TURNING OFF AND ON. I CHECK IF MY VEHICLE IS BEING RECALL BUT MY VEHICLE IS NOT IN THE DATABASE ? MY ACURA MDX 2005 NEEDS A RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039993October 26, 2017
UNKNOWN OR OTHER
THE SUNROOF EXPLODED WHILE DRIVING ON THE INTERSTATE IN MORNING TRAFFIC GOING AT LEAST 65 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035689October 23, 2017
AIR BAGS
TAKATA RECALL. HAVE BEEN TRYING TO MAKE APPOINTMENT TO FIX PROBLEM FOR OVER A MONTH. NEAREST ACURA DEALER IS 68 MILES AWAY. CALLED 1-888-234-2138 (HONDA INTL.) THY SAID TO MAKE APPOINTMENT WITH NEAREST HONDA DEALER, EAST COAST HONDA IN MYRTLE BEACH, S.C. INTNL. HONDA CASE NUMBER 06380917. THESE PEOPLE KEEP REFERRING ME TO THE OTHER. EAST COAST HONDA SAID THEY'LL CALL ME WITH APPOINTMENT AS SOON AS THEY RECEIVE THE PART, (NEW AIRBAG). HAVE NOT HEARD FROM ANYONE. CAN YOU HELP? NOT SURE OF DATE I FIRST CALLED. PRETTY SURE IT WAS IN SEPTEMBER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035480October 21, 2017
AIR BAGS
I AM THE OWNER OF THIS AUTOMOBILE & HAD THIS MATTER TAKEN CARE OF SUMMER 2016. I TOOK IT TO SUPERIOR ACURA OF DAYTON; 60 LOOP RD. CENTERVILLE, OHIO 45459. BUSINESS # (937)435-5115. THE PASSENGER FRONTAL AIRBAG INFLATOR WAS REPLACE FREE OF CHARGE. I'M SURE SOMEONE THERE WILL BE ABLE TO CALL HERE & CLARIFY. MY NAME IS [XXX]. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034227October 18, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2015 ACURA MDX. AFTER DRIVING OVER ANY ROAD SURFACE, AN ABNORMAL NOISE WAS HEARD. THE NOISE OCCURRED AT LOWER SPEEDS. THE VEHICLE WAS TAKEN TO NORRIS ACURA WEST (8559 BALTIMORE NATIONAL PIKE, ELLIOTT CITY, MD) WHERE IT WAS DIAGNOSED THAT THIS WAS A COMMON FAILURE THAT WAS INHERENT TO THIS VEHICLE MODEL. THE VEHICLE WAS ALSO TAKEN TO TISCHER ACURA (3506 LAUREL FORT MEADE RD, LAUREL, MD), BUT THE FAILURE COULD NOT BE REPLICATED. THE MANUFACTURER WAS CONTACTED, BUT DID NOT RESPOND. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034320October 18, 2017
FUEL/PROPULSION SYSTEM
EMISSIONS SYSTEM PROBLEM LIGHT IS COMING ON AND JUST WANTED TO SEE IF THERE IS A PROBLEM WITH THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031945October 5, 2017
ENGINE
VEHICLE MAKING HIGH-PITCH CHIRP AFTER ENGINE IS WARM. NOTICABLE AT IDLE. NOT NOTICABLE DURING DRIVING/CRUISING SPEEDS. TOOK VEHICLE TO DEALER REGARDING HIGH-PRESSURE FUEL PUMP TSB. DEALER STATED THAT HIGH-PRESSURE FUEL PUMP WAS NOT INVOLVED. STATED IT MAY BE DUE TO THE STARTER (DEFECTIVE SOLENOID OR DRIVE PISTON NOT DISENGAGING). NO CURRENT TSB EXISTS FOR STARTERS. PLEASE INVESTIGATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031487October 3, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2004 ACURA MDX. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED AT THE DRIVE WAY, THE VEHICLE SUDDENLY BEGAN TO REVERSE INDEPENDENTLY. THE CONTACT STOPPED THE VEHICLE BY PUTTING ROCKS BEHIND THE TIRES. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-999-1009 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO CALL THE DEALER. THE MANUFACTURER STATED THAT THE CONTACT WOULD HAVE TO PAY FOR THE VEHICLE TO BE TOWED TO THE DEALER AND ALSO A DIAGNOSTIC FEE. A CASE NUMBER 06320658 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030576September 29, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 ACURA MDX. ON SEVERAL OCCASIONS, WHILE THE CONTACT'S GIRLFRIEND WAS DRIVING, THE VEHICLE INADVERTENTLY STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO COLUMBIA ACURA INC. (10979 MONTGOMERY RD, CINCINNATI, OH 45249 (513) 530-0100), BUT NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS THEN TAKEN TO SUPERIOR ACURA (5555 DIXIE HWY, FAIRFIELD, OH 45014 (513) 829-8500) WHERE IT WAS DIAGNOSED THAT THE BATTERY CABLES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT NO RECALLS WERE ASSOCIATED WITH THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023885September 17, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS PARALLEL PARKING MY CAR AND AFTER I GOT THE CAR IN THE SPACE WARNING LIGHTS STARTING COMING ON THE DASHBOARD. THE WARNING LIGHTS WERE; ELECTRIC PARKING BRAKE PROBLEM, EMISSIONS SYSTEM PROBLEM, BLIND SPOT INFO SYSTEM PROBLEM, TIRE PRESSURE MONITORING PROBLEM, TRANSMISSION SYSTEM PROBLEM. I TRIED TO PUT IT INTO PARK AND IT WOULD NOT ENGAGE. THEN I THOUGHT MAYBE IF I DRIVE IT FORWARD SOME AND THEN PARK AGAIN IT WILL RESET. I DRIVE OUT OF THE SPACE AND NOTICED THERE WAS A RED FLASHING LIGHT THAT READ PARK AND THE D WAS FLASHING. I THINK THE CAR WAS TELLING ME I NEEDED TO PARK THE VEHICLE? I WENT AHEAD AND PARKED AGAIN PUT IT IN PARK (IT WORKED THIS TIME, BUT THE P WAS FLASHING) AND THEN TURN OFF THE VEHICLE. IT WOULD NOT TURN OFF AND INSTEAD IT JUST BEEPED WHEN I PRESSED THE IGNITION BUTTON. AFTER WHAT FELT LIKE FOREVER I DECIDED TO PRESS AND HOLD THE IGNITION BUTTON. IT FINALLY TURNED OFF. THE NEXT DAY I WENT TO MOVE THE CAR, AGAIN ALL THE SAME LIGHTS CAME ON BUT THIS TIME IT WOULD NOT LET ME PUT IT IN REVERSE. I PUT THE VEHICLE IN REVERSE TOOK MY FOOT OFF THE BREAK PEDAL AND NOTHING HAPPENED. I PUT IT IN PARK AND AGAIN TRIED TO PUT IT IN REVERSE. NOTHING HAPPENED AGAIN. I THOUGHT MAYBE THE BRAKE WAS ENGAGED, SO I TRIED TO RELEASE THE BRAKE AND TRIED TO REVERSE AGAIN. NOTHING HAPPENED! I EVEN PRESSED THE GAS PEDAL THINKING IT WAS MAYBE IN BETWEEN GEARS, NOTHING HAPPENED. I TRIED PUTTING IT IN PARK AND THEN REVERSE SEVERAL TIMES BEFORE THE CAR FINALLY REVERSED. I'VE ONLY HAD THE VEHICLE 1.5 WEEKS I BOUGHT IT BRAND NEW WITH 26 MILES ON THE ODOMETER. ALSO, I NOTICED BOTH OF THE DISPLAY SCREENS DO NOT TURN ON IMMEDIATELY LIKE THEY USED TO. WHEN I TURNED ON THE CAR IT WAS A FULL MINUTE BEFORE THEY TURNED ON AND THE AC TURNED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11023015September 13, 2017
ENGINE
MY ACURA VEHICLE IS EXPERIENCING ENGINE OIL CONSUMPTION AT LEVELS THAT REQUIRE THE ADDITION OF ENGINE OIL BETWEEN ACURA'S RECOMMENDED OIL CHANGE INTERVALS. WHEN PRESENTED THE CAR TO ACURA FOR REPAIR AI WAS INFORMED THAT ENGINE OIL CONSUMPTION IS CONSIDERED NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022388September 8, 2017
STEERING
POWER STEERING SYSTEM (EPS) PROBLEM. STEERING JAMMED. VERY HARD TO STEER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11021336September 4, 2017
ELECTRICAL SYSTEM
BATTERY WAS REPLACED IN FEBRUARY 2017 (ABOUT 7 MONTHS AGO). TODAY, EVERYTHING ELECTRICAL JUST DIED WHILE I WAS DRIVING. THANK GOD MY CHILDREN WERE NOT IN THE CAR & THAT I WAS 1 MINUTE FROM HOME. THE INTERNAL LIGHTS FLICKERED AND THEN ALL LIGHTS, THE RADIO, AND ANY OTHER ELECTRICAL PORTION WENT DEAD. THE CAR WAS STILL RUNNING, BUT SENSING SOMETHING WAS WRONG, I IMMEDIATELY CALLED MY HUSBAND AND TOLD HIM TO MEET ME. AFTER I STOPPED THE CAR, IT WENT DEAD AND NEVER TURNED ON. WE HAVE TRIED NUMEROUS APPROACHES TO FIX AND HAVING FOUND THE SOLUTION YET. PER RESEARCH, MANY OTHERS HAVE HAD SIMILAR DANGEROUS ISSUES. SEE HTTP://WWW.CARCOMPLAINTS.COM/ACURA/MDX/2007/ELECTRICAL/ELECTRICAL_SYSTEM.SHTML. MY ABSOLUTE FEAR IS THAT MY CAR WILL STOP COMPLETELY WHILE ON ON A FAST ROAD, WITH MY CHILDREN IN THE CAR, AND AT NIGHT. WHILE WE DON'T YET KNOW IF IT'S AN HFL ISSUE (IT'S NOT A BATTERY ISSUE AS WE JUST HAD IT CHECKED LESS THAN AN HOUR AGO), I'M VERY FEARFUL. IF IT IS A HFL ISSUE, ACURA SHOULD HAVE ADDRESSED THIS A LONG TIME AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11020656August 30, 2017
ELECTRICAL SYSTEM
KEYLESS ENTRY COMMUNICATION ISSUE ON 2015 ACURA MDX FOR REFERENCE, KEY FOB LOCATED IN PURSE. PURSE DRAPED OVER RIGHT SHOULDER AND RESTING AGAINST THE CAR DOOR, KEY FOB NOT SITTING NEXT TO A CELL PHONE. KEYLESS ENTRY WILL NOT UNLOCK WHEN HANDLE PULLED OR LOCK WHEN BUTTON ON DOOR HANDLED PUSHED WITH INDEX FINGER. TO SOLVE, KEY FOB MUST BE PULLED OUT OF MY PURSE AND LOCK/UNLOCK BUTTON PRESSED. MY PURSE MUST BE PLACED AGAINST THE TAILGATE DOOR LOCKING MECHANISM FOR THE SENSOR TO ACKNOWLEDGE THE SIGNAL AND UNLOCK. MY KEY IS IN EXACTLY THE SAME LOCATION IT WAS THE THREE YEARS I OWNED MY 2013 AUDI Q5. NO PROBLEMS WITH KEYLESS ENTRY. THIS IS A SAFETY ISSUE IF I NEED TO GET INTO MY CAR QUICKLY (E.G. DUE TO BEING FOLLOWED, FEELING UNSAFE IN A PARTICULAR LOCATION, NIGHTTIME IN A DARK PARKING LOT, PUTTING KIDS AND GROCERIES IN THE CAR, ETC.). I HAVE PUT ITEMS DOWN ON GROUND OR IN CART, UNZIP PURSE AND GET KEY FOB OUT. DEALER REFUSING TO FIX PROBLEM BECAUSE THEY CANNOT REPLICATE. REFERENCE NHTSA ID NUMBER: 10945870; 10759256; 10725514
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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