Acura ILX Complaints

270 consumer complaints on file.

#11277325October 31, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
FROM SECOND MONTH OF BUYING CAR, BATTERY DRAINED, ACURA TOWING CAME AND TOWED CAR TO A NEARBY DEALERSHIP AND REPLACE BATTERY UNDER WARRANTY. TOOK CAR DOWN TO DEALERSHIP THAT I PURCHASED FROM ABOUT NOSE IN FRONT DRIVER WHEEL HOLE AND PROBLEMS WITH THE ELECTRICAL COMPONENTS OF THE CAR. THEY STATED "CAR IS NEW DRIVE IT MORE" THE ELECTRICAL POWER STIRRING, THE BATTERY DRAINS QUICKLY(PROBLEM WITH FUSE), THE BRAKES SYSTEM SETS OFF SENSORS, ABS LIGHT ON, AIRBAG LIGHT ON (ALL THOUGH DEALERSHIP STATED THEY REPAIRED THAT RECALL). POWERTRAIN AND TRANSMISSION LEAKING, CHECK HILL START ASSIST SYSTEM, CHECK VSA SYSTEM, FOUND RECALL FOR POWERTRAIN ON INTERNET THAT WAS FROM JULY 2019 THAT I HAVE NOT BEEN NOTIFIED ABOUT. COMPLAINED ABOUT PAINT FADING ON HOOD OVER ENGINE, COMPLAINED ABOUT SHOCKS AND STRUTS THAT DON'T NEED REPLACEMENT BUT THERE IS SOMETHING LOOSE THAT IS MAKING NOISE, I HAVE UPDATED HOME ADDRESS WITH ACURA BUT EVEN SO WHEN I MOVED IN 2017 I DID A CHANG OF ADDRESS. THEY HAVE REPLACED ALTERNATOR, THAT I DON'T BELIEVE NEEDED CHANGING AT THAT TIME, SERVICE TECH AT ONE DEALERSHIP TOLD ME IF I SERVICED MY CAR WOULD BURN UP BUT OF COURSE OFFERED ME TO BUY A NEW CAR. ACURA SERVICE AT SEVERAL DEALERSHIPS HAVE NEVER GIVEN ME PICTURES OR MENTIONED TRANSMISSIONS LEAK BUT HONDA GAVE ME ALL EVIDENCE. METAL SOUND TRANSMISSION IS PERMEATED SHOWING THIS HAS BEEN A PROBLEM THREW SEVERAL INSPECTIONS THAT ARE ALL DOCUMENTED WITH ACURA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277331October 31, 2019
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
FROM SECOND MONTH OF BUYING CAR, BATTERY DRAINED, ACURA TOWING CAME AND TOWED CAR TO A NEARBY DEALERSHIP AND REPLACE BATTERY UNDER WARRANTY. TOOK CAR DOWN TO DEALERSHIP THAT I PURCHASED FROM ABOUT NOSE IN FRONT DRIVER WHEEL HOLE AND PROBLEMS WITH THE ELECTRICAL COMPONENTS OF THE CAR. THEY STATED "CAR IS NEW DRIVE IT MORE" THE ELECTRICAL POWER STIRRING, THE BATTERY DRAINS QUICKLY(PROBLEM WITH FUSE), THE BRAKES SYSTEM SETS OFF SENSORS, ABS LIGHT ON, AIRBAG LIGHT ON (ALL THOUGH DEALERSHIP STATED THEY REPAIRED THAT RECALL). POWERTRAIN AND TRANSMISSION LEAKING, CHECK HILL START ASSIST SYSTEM, CHECK VSA SYSTEM, FOUND RECALL FOR POWERTRAIN ON INTERNET THAT WAS FROM JULY 2019 THAT I HAVE NOT BEEN NOTIFIED ABOUT. COMPLAINED ABOUT PAINT FADING ON HOOD OVER ENGINE, COMPLAINED ABOUT SHOCKS AND STRUTS THAT DON'T NEED REPLACEMENT BUT THERE IS SOMETHING LOOSE THAT IS MAKING NOISE, I HAVE UPDATED HOME ADDRESS WITH ACURA BUT EVEN SO WHEN I MOVED IN 2017 I DID A CHANG OF ADDRESS. THEY HAVE REPLACED ALTERNATOR, THAT I DON'T BELIEVE NEEDED CHANGING AT THAT TIME, SERVICE TECH AT ONE DEALERSHIP TOLD ME IF I SERVICED MY CAR WOULD BURN UP BUT OF COURSE OFFERED ME TO BUY A NEW CAR. ACURA SERVICE AT SEVERAL DEALERSHIPS HAVE NEVER GIVEN ME PICTURES OR MENTIONED TRANSMISSIONS LEAK BUT HONDA GAVE ME ALL EVIDENCE. METAL SOUND TRANSMISSION IS PERMEATED SHOWING THIS HAS BEEN A PROBLEM THREW SEVERAL INSPECTIONS THAT ARE ALL DOCUMENTED WITH ACURA. I HAVE HAD TO CHANGE SPARK PLUGS SEVERAL TIME DUE TO THESE ELECTRICAL ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277337October 31, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
FROM SECOND MONTH OF BUYING CAR, BATTERY DRAINED, ACURA TOWING CAME AND TOWED CAR TO A NEARBY DEALERSHIP AND REPLACE BATTERY UNDER WARRANTY. TOOK CAR DOWN TO DEALERSHIP THAT I PURCHASED FROM ABOUT NOSE IN FRONT DRIVER WHEEL HOLE AND PROBLEMS WITH THE ELECTRICAL COMPONENTS OF THE CAR. THEY STATED "CAR IS NEW DRIVE IT MORE" THE ELECTRICAL POWER STIRRING, THE BATTERY DRAINS QUICKLY(PROBLEM WITH FUSE), THE BRAKES SYSTEM SETS OFF SENSORS, ABS LIGHT ON, AIRBAG LIGHT ON (ALL THOUGH DEALERSHIP STATED THEY REPAIRED THAT RECALL). POWERTRAIN AND TRANSMISSION LEAKING, CHECK HILL START ASSIST SYSTEM, CHECK VSA SYSTEM, FOUND RECALL FOR POWERTRAIN ON INTERNET THAT WAS FROM JULY 2019 THAT I HAVE NOT BEEN NOTIFIED ABOUT. COMPLAINED ABOUT PAINT FADING ON HOOD OVER ENGINE, COMPLAINED ABOUT SHOCKS AND STRUTS THAT DON'T NEED REPLACEMENT BUT THERE IS SOMETHING LOOSE THAT IS MAKING NOISE, I HAVE UPDATED HOME ADDRESS WITH ACURA BUT EVEN SO WHEN I MOVED IN 2017 I DID A CHANG OF ADDRESS. THEY HAVE REPLACED ALTERNATOR, THAT I DON'T BELIEVE NEEDED CHANGING AT THAT TIME, SERVICE TECH AT ONE DEALERSHIP TOLD ME IF I SERVICED MY CAR WOULD BURN UP BUT OF COURSE OFFERED ME TO BUY A NEW CAR. ACURA SERVICE AT SEVERAL DEALERSHIPS HAVE NEVER GIVEN ME PICTURES OR MENTIONED TRANSMISSIONS LEAK BUT HONDA GAVE ME ALL EVIDENCE. METAL SOUND TRANSMISSION IS PERMEATED SHOWING THIS HAS BEEN A PROBLEM THREW SEVERAL INSPECTIONS THAT ARE ALL DOCUMENTED WITH ACURA. I HAVE BEEN COMPLAINING AND DOCUMENTING SINCE PURCHASESEEMS AS THOUGHT I AM BEING DISCRIMINATED AGAINST AND BECAUSE I HAVE HIGH MILEAGE WHICH SHOULDN'T MAKE A DIFFERENCE THEY KEEP JUST NOT HEARING MY VOICE. IN SOME INSTANCES NOT DOCUMENTING OR RECORDING MY CALLS AND COMPLAINTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11276961October 29, 2019
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 ACURA IXL. THE CONTACT STATED THAT THE VEHICLE DID NOT START WHEN THE ENGINE START BUTTON WAS PUSHED. THE CONTACT HAD TO PUSH THE BUTTON SEVERAL TIMES TO START THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO RON TONKIN ACURA (855-389-6164, LOCATED AT 9655 SW CANYON RD, PORTLAND, OR 97225) WHERE A DIAGNOSTIC TEST WAS RECOMMENDED, BUT WAS NOT RENDERED DUE TO COST. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266864October 7, 2019
STEERING
THE ELECTRONIC POWER STEERING WENT OUT WHILE I WAS DRIVING CAUSING THE STEERING TO BE VERY STIFF AND HARD TO CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258800September 29, 2019
SERVICE BRAKES
THE BRAKE FAIL STOPPING THE CAR WHILE DRIVING OFF THE HIGHWAY VIA EXITING RAMP, RAMP TRAFFIC WAS BUMPER TO BUMPER SLOW AT THE MOMENT AND MY CAR JUST ACCELERATE FROM A STOP, THE CAR SLIDE AHEAD AND HIT THE FRONT CAR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11246647August 27, 2019
AIR BAGS
I BELIEVE MY VIN # SHOULD BE INCLUDED IN THE RECALL FOR DRIVERS AIR BAG. I HAVE HAD THE DRIVERS AIR BAG FIXED JAN 2019 AND NOW WILL HAVE TO HAVE IT FIXED IN A COUPLE WEEKS AS THE AIR BAG LIGHTS ARE GOING ON AGAIN FOR THE DRIVERS AIR BAGS. I SEE THERE ARE RECALLS FOR 2013 ACURA ILX BUT FOR SOME REASON MY VIN # IS NOT COMING UP. PLEASE INVESTIGATE FURTHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243827August 14, 2019
VISIBILITY/WIPER
I'M MOTION THE WIPER BLADES WILL EITHER STOP OR START WITHOUT PROMPTING. THE MOTOR IS DYING . THERE IS NO REPLACEMENT AT THIS TIME WHICH POSES A THREAT TO WIPERS NOT BE ACCESSIBLE DURING DRIVING IN RAIN OR SNOW CAUSING LITTLE TO NO VISIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242179August 7, 2019
SEATS
THE DRIVER SIDE SEAT HAS SOMETHING POPPING OUT IN THE LOWER LUMBAR AREA WHILE DRIVING. THIS CAUSES DISCOMFORT HOWEVER IT IS DIFFICULT TO REPLICATE THE ISSUE BUT IT HAPPENS EVERY DAY WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240836July 31, 2019
AIR BAGS
I WENT IN FOR A AIRBAG RECALL BACK IN 2016 I GOT IN A CAR ACCIDENT ON 7/30/19 WHICH TOTALED MY CAR BUT MY AIR BAGS NEVER DEPLOYED WHICH CAUSED A INJURY TO THE LEFT SIDE OF MY HEAD FROM ME HITTING THE STEERING WHEEL . POLICE SAID THE AIRBAGS SHOULD OF DEPLOYED FROM HOW BAD THE ACCIDENT WAS .
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11229573July 5, 2019
AIR BAGS, FUEL/PROPULSION SYSTEM
RECALL ON AIRBAGS 3/14/2019 AND I PURCHASED CAR USED 4/17/2019 NOT KNOWING ABOUT THE RECALL. FUEL PUMP FAILURE CAUSING CAR NOT TO START. MECHANIC FOUND IT BURNED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11205412May 2, 2019
SERVICE BRAKES
SAME AS THE OTHER INCIDENTS SUBMITTED BELOW - MY CAR ACCELERATES WHEN I APPLY THE BRAKES. I HAVE TO TAKE MY FOOT OFF OF THE BRAKES AND REAPPLY BEFORE THE CAR REACTS AND STOPS. THIS FAULT OCCURS WHEN I'M SLOWING DOWN AND ALMOST AT A STOP, SO THIS HAS HAPPENED WHEN I HAVE BEEN IN CLOSE PROXIMITY OF OTHER CARS IN FRONT OF ME, PEOPLE IN CROSSWALKS, APPROACHING MY NEIGHBORHOOD GATE, SLOWING DOWN TO MAKE A TURN, SLOWING DOWN WHEN APPROACHING STOP SIGNS - I HAD NO CHOICE BUT TO RUN THE STOP SIGN. THIS HAS HAPPENED 8-9 TIMES. FIRST TIME IT HAPPENED, I THOUGHT IT MIGHT HAVE BEEN MY MISTAKE. AFTER THE 3RD OR 4TH TIME, I WAS SURE IT WAS NOT. I BROUGHT MY CAR BACK TO THE ACURA DEALERSHIP THAT PURCHASED THE CAR FROM. I HAVE TAKEN THE CAR THERE 3 TIMES AND ALL 3 TIMES, AFTER RUNNING INSPECTIONS, I'M TOLD THEY ARE 'UNABLE TO VERIFY CUSTOMER'S CONCERNS' BECAUSE THEY 'CANNOT DUPLICATE THE CONCERN'. THEY GAVE ME MY CAR BACK TO DRIVE. I FEEL EXTREMELY UNSAFE IN MY ACURA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195384April 10, 2019
POWER TRAIN, SUSPENSION, WHEELS
VEHICLE WAS IN MOTION AND STOPPED ON THE HIGHWAY ACCESS RODE. THE TRANSMISSION/POWER TRAIN AND GEARS WERE STRIPPED AND UNABLE TO MOVE THE CAR. THE RIGHT AXLE WAS STRIPPED. THE LEFT BACK TIRE WAS A DEFECT AND TIRE SPLIT. I HAVE TO PAY FOR A TIRE WITHIN 15K MILES AND THE POWER TRAIN, GEAR, TRANSMISSION AND RIGHT AXLE WENT OUT LESS THAN 8 MONTHS OF OWNING THE CAR. AMERICAN HONDA CO AND VANGERGRIFF ACURA FAIL TO REPLACEMENT THE CAR OR BUY ME OUT THE CONTRACT. THE DEFECTS WERE KNOWN BY AMERICAN HONDA CO. AND VANGERGRIFF HONDA IN ARLINGTON, TX. THERE ARE BEEN SEVERAL INCIDENTS KNOWN AND THEY STILL SOLD THE CAR TO ME WITH ACKNOWLEDGING THAT THIS A PROBLEM WITH NURMEROUS VEHICLES THEY SOLD AND ARE SELLING. THE HONDA MOTOR CO. AND NCDS FAILED TO SEND EXPERIENCED PERSONNEL WITH MECHANIC BACKGROUNDS TO ADDRESS THE MATTER AND DENIED MY CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11192604March 30, 2019
SERVICE BRAKES
MY DRIVER'S SIDE BREAKS ARE GRINDING AND GIVING OUT ON ME. I ONLY DRIVE MY VEHICLE ON WEEKENDS, SO I DON'T SEE WHY THE DRIVER'S SIDE BREAKS ARE ALREADY GIVING OUT ON ME. I'VE HAD THE VEHICLE FOR ONLY THREE YEARS AND IT HAS 79,784 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191474March 25, 2019
SERVICE BRAKES, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
THE VEHICLE ACCELERATED BY ITSELF AS I PARKED IN A PARKING SPACE. I STEPED ON THE BRAKE BUT THE VEHICLE JUST SURGED FORWARD. NEVER HAPPENED BEFORE, BUT JUST THAT DAY MORNING AS I PARKED IN FRONT OF MY WORKING PLACE, SOME MALFUNCTIONS EITHER IN COMPUTER OR OVERALL VEHICLE SYSTEM OCCURRED THAT DAY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11162964December 21, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 ACURA ILX. THE CONTACT STATED THAT THE FUEL GAUGE SHOWED THAT THE FUEL TANK WAS FULL; HOWEVER, THE VEHICLE RAN OUT OF FUEL. THE VEHICLE WAS TAKEN TO CENTER ACURA (5230 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, 818-528-1300) WHERE IT WAS DIAGNOSED THAT THE FUEL TANK FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 350. *TT CONSUMER STATED GAS TANK WAS REPLACED 2 TIMES AND IS FINE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162780December 20, 2018
TRACTION CONTROL SYSTEM, EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 ACURA ILX. WHEN THE VEHICLE WAS STARTED, THE HEADLIGHTS ILLUMINATED DOWNWARDS AND THE TRACTION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO CARBONE SUBARU OF TROY (800 HOOSICK RD, TROY, NY 12180, 518-312-4300) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162327December 18, 2018
ENGINE, STEERING, AIR BAGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED WHILE DRIVING. ALSO, THE REAR CAMERA DETACHED FROM THE VEHICLE AND THE ENGINE STALLED AT TIMES. THE VEHICLE WAS TAKEN TO JP THIBODEAUX AUTOMOTIVE (2511 US-90, NEW IBERIA, LA 70560, (866) 790-1193). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 80,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155585December 3, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 ACURA ILX. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE FUEL GAUGE FRACTURED. THE VEHICLE ERRONEOUSLY DISPLAYED THAT THE FUEL TANK WAS FULL. THE CONTACT STATED THAT THE VEHICLE WAS BOUGHT BRAND NEW ON OCTOBER 30, 2018. AFTERWARDS, THE VEHICLE STALLED WITHOUT WARNING DUE TO THE LACK OF FUEL. THE CONTACT STATED THAT THE VEHICLE'S FUEL GAUGE LEVEL FLUCTUATED AND REMAINED INCONCLUSIVE THREE WEEKS FROM THE DATE THE VEHICLE WAS PURCHASED. CENTER ACURA (5230 VAN NUYS BLVD, SHERMAN OAKS, CALIFORNIA 91401, (818) 528-1300) WAS MADE AWARE OF THE FAILURE AND REALIGNED THE FUEL GAUGE, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART TO REPAIR THE VEHICLE WAS ON BACKORDER AND WOULD NOT BE AVAILABLE FOR TWO MONTHS. THE FAILURE MILEAGE WAS APPROXIMATELY 400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11155358December 1, 2018
FUEL/PROPULSION SYSTEM
IT IS A BRAND NEW 2018 ILX WE BOUGHT IN OCTOBER. JUST DRIVING IT A FEW DAYS WE FOUND THE FUEL GAUGE IS NOT WORKING. IT ALWAYS SHOWS FULL TANK. WE BROUGHT IT TO ACURA DEAL AND WAS TOLD IT IS A KNOWN ISSUE WITH THE FUEL PUMP WITH MANY NEW 2018 ILX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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