Acura ILX Complaints

270 consumer complaints on file.

#10852698March 31, 2016
AIR BAGS
TAKATA RECALL: I FEEL THAT ACURA IS NOT SUFFICIENTLY REMEDYING THE PROBLEM. I HAVE CONTACTED MY ACURA CLIENT RELATIONS CASE MANAGER ON MULTIPLE OCCASIONS SINCE RECEIVING MY ORIGINAL NOTICE ON MARCH 14, AND HAVE NOT RECEIVED A CALL BACK. I COORDINATED WITH MY ACURA DEALER A LOANER CAR, BUT THEY PUT ME IN A NON-COMPARABLE ENTERPRISE RENTAL CAR. I WAS ALSO COERCED INTO AGREEING TO STORE THE RECALLED VEHICLE ON MY OWN BECAUSE THE DEALER DOESN'T HAVE SPACE TO STORE IT FOR THE 2-3 MONTHS WHILE THE PART IS BEING PRODUCED. ADDITIONALLY, I AM MAKING SIGNIFICANT CAR PAYMENTS DURING THIS PERIOD OF TIME WHICH WARRANT ME BEING SUPPLIED A COMPARABLE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852744March 31, 2016
AIR BAGS, SERVICE BRAKES, UNKNOWN OR OTHER
2016 ACURA ILX 1. BREAKS SQUEAL WHEN COMING TO A STOP. DEALERSHIP STATED THEY REPLACED THE ROTORS WITH A MORE INDUSTRIAL ROTOR. ALTHOUGH THERE IS NO RECALL, THE DEALERSHIP STATED ITS BECOMING A COMMON COMPLAINT FOR THE ILX. SEEMED TO BE WELL FOR A WHILE BUT PROBLEM HAS RESURFACED. 2. BACK WINDOWS MISALIGNED. TOOK TO DEALERSHIP AND PARTS NEEDED TO BE ORDERED TO FIX THE ISSUE. 3. TAKATA INFLATORS. TAKATA SHOULD TAKE RESPONSIBILITY AND PAY FOR A COMPARABLE RENTAL VEHICLE. SAFETY SHOULD BE A TOP PRIORITY CONSIDERING THEY MANUFACTURED A DEFECTIVE PRODUCT AND APPARENTLY DID NOT DO ENOUGH TESTING BEFORE RELEASE. I DON'T BLAME HONDA, I BLAME TAKATA FOR ONLY DOING THE BARE MINIMUM AND BACKING THE CAR DEALERSHIPS INTO A CORNER. NEXT TIME I PURCHASE A VEHICLE, I WILL BE CHECKING THE AIR BAG MANUFACTURER BEFORE I BUY! CAR DEALERSHIP HAS BEEN AMAZING AND HAS WONDERFUL SERVICE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851555March 25, 2016
AIR BAGS
THIS IS THE VEHICLE AIR BAG THAT COULD RUPTURE WITH POTENTIAL LIFE THREATENING INJURY TO ME OR MY PASSENGER. THIS IS A LEASED VEHICLE OWNED BY ACURA NOT ME AND NO PARTS WILL BE AVAILABLE UNTIL END OF SUMMER. YOU CAN HAVE THIS CAR BACK AND PUT ME IN A NEW LEASE NEVER MIND GIVING ME A RENTAL CAR TO DRIVE AROUND IN AND CONTINUE TO MAKE MY LEASE PAYMENTS ON A VEHICLE I AM NOT EVEN DRIVING IN SERIOUSLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851086March 22, 2016
AIR BAGS
I RECEIVED A RECALL NOTICE IN THE MAIL LESS THAN A WEEK AGO FOR THE EXPLODING DANGEROUS AIRBAGS. I TRIED TO BRING MY CAR INTO THE DEALERSHIP OVER THE WEEKEND BUT I WAS TOLD THAT THERE WAS NO "CUSTOMER SERVICE" ON THE WEEKENDS SO I HAD TO DRIVE MY CAR TO WORK ON MONDAY. THE NEXT DAY ON TUESDAY I MISSED A FEW HOURS OF WORK BECAUSE THE DEALERSHIPS RENTAL SERVICE IS ONLY OPEN DURING MY WORKING HOURS. WHEN I TURNED MY CAR IN THEY TOLD ME THAT THEY WON'T COVER THE INSURANCE WHICH MEANS I HAVE TO BUY EXTRA INSURANCE ON THE LOANER CAR. WHY DO I HAVE TO PAY FOR THE EXTRA INSURANCE? ISN'T ACURA RESPONSIBLE FOR THAT? NOW I HAVE TO PAY INSURANCE ON MY ACURA AND THE RENTAL VEHICLE! THIS ISN'T RIGHT AT ALL. I CALLED MY INSURANCE COMPANY TO SEE IF THEY CAN DO A TEMPORARY CHANGE OF VEHICLES AND THEY SAID THAT THEY COULD ONLY DO IT FOR A MAXIMUM OF TWO WEEKS. UNFORTUNATELY, TWO WEEKS WON'T BE ENOUGH TIME SINCE ACURA TOLD ME THAT IT WILL TAKE UP TO TWO MONTHS FOR MY AIRBAG TO BE FIXED. I DON'T THINK ANYONE WHO HAS A RECALL FOR THAT LONG PERIOD OF TIME SHOULD BE FORCED TO PAY FOR THE INSURANCE FOR A RENTAL CAR - THAT IS ACURA'S RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850782March 21, 2016
AIR BAGS
SO AS I UNDERSTAND, THIS RECALL IS A FIX THAT NEEDS TO BE DONE, OR IN THE EVENT OF THE AIRBAGS DEPLOYING, THERE IS A CHANCE OF A LIFE THREATENING INJURY...BEING I WORK FOR TOSHIBA MEDICAL AND I SELL EQUIPMENT THAT COULD BE A DANGER TO PATIENTS AND I UNDERSTAND THE RECALL. IN MY CASE AT TOSHIBA, IF A RECALL COMES FROM THE FDA, WE NEED TO SHUT DOWN THE SYSTEM UNTIL THE FIX IS MADE. EVEN IF IT'S LESS THAN 1% IT GETS CLOSE UP!! SEEMS THAT YOU ARE WILLING TO LET THE CAR BE DRIVEN UNTIL THE REPLACEMENT PARTS ARE AVAILABLE. THIS IS UNACCEPTABLE!! THIS IS A LEASED CAR AND THE LEASE IS UP IN NOVEMBER OF THIS YEAR. YOU OWN THIS CAR NOT I. I WILL BE MORE THAN HAPPY TO RETURN THE CAR AS IS AND YOU TERMINATE THE LEASE. LEGALLY ACURA HAS A LARGE RISK KNOWING THE AIRBAGS ARE FAULTY BUT HAVE NO FIX... PLEASE LET ME KNOW YOUR NEXT STEPS. ... THANKS IN ADVANCE... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR.. ...UPDATED 04/12/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850787March 21, 2016
AIR BAGS
TAKATA RECALL THE COMPLAINT I HAVE IS THAT NONE OF THE DEALERSHIPS IN THE AREA ARE ABLE TO HELP FIX THE RECALLED ISSUE. I GOT A LETTER IN THE MAIL STATING THIS AIRBAG ISSUE HAS "KILLED AND INJURED VEHICLE DRIVERS" IN THE PAST; HENCE, THIS NEEDS TO BE FIXED IMMEDIATELY. I CALLED ELITE ACURA IN MAPLE SHADE, NJ AND THEY SAID THEY'VE HEARD NO INFO REGARDING THE FIX FOR THIS ISSUE. ANOTHER DEALERSHIP AT LEAST JUST TOLD ME THE PARTS ARE ON BACK ORDER. IS THERE ANY WAY TO GET THIS FIX EXPEDITED? I DON'T FEEL SAFE DRIVING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850874March 21, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE MANUFACTURER INDICATED ON THE INTERIM NOTIFICATION THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL MID SUMMER 2016. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE SECOND NOTIFICATION LETTER WOULD BE MAILED INDICATING THAT THE PARTS WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850336March 18, 2016
AIR BAGS, SERVICE BRAKES
I HAVE TAKEN MY CAR ALREADY FOR SERVICE FOR THE SQUEAKY BRAKES AND IT KEEPS COMING BACK. THERE IS NO REASON WHY A 2016 YEAR OLD VEHICLE SHOULD BE HAVING SQUEAKY BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850338March 18, 2016
AIR BAGS
I GOT THE SAFETY RECALL FOR THE AIBAGS ON WEDENESDAY AND WENT TO THE CERRITOS ACURA DEALER TO DISCUSS MY NEEDS AND CONCERNS TO THIS MATTER. WHAT THEY WERE ABLE TO DO WAS SET ME UP IN A RENTAL CAR THROUGH ENTERPRISE. THE RENTAL CAR PROVIDED TO ME WAS A 2016 HYUDAI SONATA STD MODEL. YES, IT WAS A STANDARD MODEL ONLY. I PURCHASED MY 2016 ACURA ILX WITH ASPEC PCKG WHICH INCLUDES MOONROOF, UPGRADED ALLOY WHEELS AND MY HEATED SEATS, MY TOUCHSCREEN. ALL THESE FEATURES I AM MISSING OUT ON THIS HYUNDAI I WAS REPLACED MEANWHILE PARTS ARE AVAILABLE. IT IS AN ICONVENIENCE FOR ME SINCE I AM PAYING $550 A MONTH FOR MY CAR PAYMENT AND I HAVE TO BE DRIVING THIS 2016 HYUNDAI SONATA THAT DOES NOT EVEN HAVE A BACK UP CAMERA? THIS IS UNFAIR AND UNREASONABLE!! THIS IS A MAJOR DOWNGRADE FOR ME AND I WILL TAKE THIS INTO MY OWN MATTERS TO MAKE IT KNOWN THAT I AM A VERY UNHAPPY CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850200March 17, 2016
AIR BAGS
LESSOR DID NOT FORWARD A COPY OF THIS NOTICE TO US (LESSEE) WITHIN THE 10 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850241March 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 ACURA ILX. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE HAD NOT EXPERIENCED A FAILURE. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/18/16*LJ UPDATED 05/19/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850269March 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2016 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTIFICATION LETTER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/15/16*LJ UPDATED 06/15/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850303March 17, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 ACURA ILX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS) HOWEVER, THE PARTS FOR THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850128March 16, 2016
AIR BAGS
VEHICLE LESSOR FAILED TO FORWARD COPY OF RECALL NOTICE TO THE LESSEE WITHIN 10 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845687March 9, 2016
POWER TRAIN
I HAD A VERY SCARY EXPERIENCE THAT MADE ME FEEL LIKE THE CAR WAS IN CONTROL OF ME. WHILE ACCELERATING ONTO THE HIGHWAY, I USED THE PADDLE SHIFTERS TO UPSHIFT WHILE I DEPRESSED THE ACCELERATOR. THE ENGINE BEGAN TO REV HIGH AND ACCELERATE EVEN WITH MY FOOT OFF OF THE PEDAL. THE DISPLAY SHOWING WHICH GEAR IT WAS IN APPEARED TO MOVE UP AND DOWN AS THE CAR JERKED AND LUNGED. THE CAR WOULD NOT SLOW DOWN AS EXPECTED WITH THE BRAKE PRESSED. I MANAGED TO GET AROUND THE TRAFFIC AHEAD OF ME AND I EXITED THE HIGHWAY AT THE NEXT EXIT (ABOUT 1/4 MILE TOTAL) AND WAS ABLE TO SLOW THE CAR DOWN AND TURN THE CAR OFF. WHEN I TURNED THE CAR BACK ON, THE ENGINE WAS REVVING VERY HIGH AND THE BRAKE PEDAL WAS STUCK DOWN. THE RPMS WERE STUCK AT AROUND 5000RPM.AFTER CALLING FOR ROADSIDE ASSISTANCE, THE CAR RESTARTED WITH NO PROBLEM PRESENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820133January 14, 2016
VEHICLE SPEED CONTROL
WHEN DRIVING THE CAR, ITS PERFORMANCE SUFFERS NOTICEABLY FROM SEVERELY RESTRICTED ACCELERATION AT LOW SPEEDS DUE TO HESITATION OF ENGINE. THIS OCCURS INTERMITTENTLY BUT KEEPS HAPPENING. RESULTS IN DANGEROUS SITUATIONS THAT LEAVE THE CAR UNPREDICTABLY IN A VULNERABLE POSITION ON THE ROAD, WHEN, FOR EXAMPLE, IT HESITATES TO SUCCESSFULLY CHANGE LANES IN THE TIME-FRAME THAT OTHER CARS I HAVE DRIVEN WOULD NORMALLY COMPLETE A LANE CHANGE SMOOTHLY AND PREDICTABLY. DEALER HAS INSPECTED THE CAR MULTIPLE TIMES, AND THEY AGREE THIS IS A SITUATION THAT CAN EXIST ON THIS CAR, AND INSISTS THAT "THIS IS THE WAY THE CAR IS DESIGNED SO IT IS NOT A FLAW." A STATEMENT THAT IS INCREDIBLY HARD TO BELIEVE, UNLESS THE COMPANY SOMEHOW FEELS THAT INTENTIONALLY DESIGNING FLAWS INTO THE CAR'S PERFORMANCE IS A DESIRABLE FEATURE. ESPECIALLY ONES THAT ARE UNSAFE AND DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787317October 30, 2015
SEAT BELTS
THE SEATBELT CAME UNLATCHED UPON A 15 MPH FRONT END IMPACT. THE OCCUPANT SUSTAINED MINOR INJURIES AS A RESULT.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10746977August 7, 2015
UNKNOWN OR OTHER, SERVICE BRAKES
BRAKES SQUEAK WHEN STOPPING "LOUD NOISE" DEALER TOLD ME THAT IS NORMAL HOME-LINK IS SHORT IN RANGE - DEALER TOLD ME THAT IS NORMAL BACKUP SENSORS - NO ON AND OFF SWITCH AND MAKES BEEP WHEN PUTTING INTO REVERSE. - DEALER TOLD ME THAT WAS NORMAL. BACKUP CAMERA - BLURRY AND IS WORST AT NIGHT VERY UNSAFE - DEALER TOLD ME THAT WAS NORMAL THAT HE TESTED 4 2016 ILX AND THAT ALL THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746576August 5, 2015
FUEL/PROPULSION SYSTEM
UPON FILLING MY 2013 ACURA ILX, I WOULD GET BACK INTO THE CAR AND THE CABIN SMELLED LIKE I SPILLED GAS IN THE BACK SEAT. THIS HAPPENED ON MULTIPLE OCCASIONS AND THERE WAS A GRAY STREAK FROM THE FENDER ABOUT 3 INCHES WIDE TO IT TAPERING TO ABOUT AN INCH WHEN IT ENDED AT THE BOTTOM OF THE FENDER/BUMPER AREA. I TOOK MY CAR TO THE DEALERSHIP THREE TIMES AND THE CAR WAS NEVER TESTED UNDER THE CONDITIONS OF WHEN I HAD THE ISSUES. THEY DID ALL THE OTHER TESTS EXCEPT THE ONE THAT CAUSED THE PROBLEM, THE VERY BAD GAS FUME SMELLS IN THE CABIN OF THE CAR. IF I LIT A MATCH, THAT CAR WOULD HAVE BLOWN UP, EASILY, THAT'S HOW BAD THE PROBLEM IS WITH THIS CAR. THE 2013 ACURA ILX IS THE SISTER VEHICLE OF HONDA CIVIC. THE HONDA CIVIC WAS RECALLED FOR THE MODEL YEARS 2011 AND 2012 FOR FUEL SYSTEM ISSUES WHICH MIMICKED WHAT I WENT THROUGH WITH THIS 2013 ACURA ILX. I TURNED THAT ACURA IN EARLY AND DID NOT FULFILL THE TERMS OF MY LEASE DUE TO THIS DANGEROUS CAR. I FINALLY GOT FED UP WITH THE DEALERSHIP NOT TESTING MY CAR WHEN THE ISSUE AROSE WITH ME AND THEM TELLING ME THAT THE CAR WAS SAFE. THAT WAS TOTALLY INCORRECT. THIS 2013 ACURA ILX HAD AN INCREDIBLY BAD PROBLEM WITH THE FUEL SYSTEM. I TURNED THE CAR IN EARLY BY HAVING IT TOWED TO THE DEALERSHIP AFTER THE LAST FUEL SMELL IN THE CABIN. I REFUSED TO DRIVE THAT CAR AGAIN. I HAD MY DISABLED WIFE DROP ME OFF TO TRADE THE CAR IN TO THE DEALERSHIP. THE DEALERSHIP WOULD NOT WORK WITH ME NOR WOULD HONDA AMERICA/ACURA. I TRADED IN THE 2013 ACURA ILX TO REPLACE IT WITH A HYUNDAI SONATA, WHICH THE SAME DEALERSHIP GROUP HAD A DEALERSHIP. THE CAR WAS DRIVEN OVER TO THE HYUNDAI DEALERSHIP AND I WAS TOLD THAT I HAD TO WALK 2 BLOCKS DOWN THE 6 LANE ROAD. I AM VERY DISAPPOINTED IN BOTH AMERICAN HONDA AND ACURA AS THEY WILL NOT WORK WITH ME WHATSOEVER. I AM AN UNHAPPY FORMER ACURA ILX OWNER AND WISH THIS PROBLEM BE INVESTIGATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725437June 15, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
FOR OVER ONE YEAR I HAVE BEEN REPORTING TO ACURA THAT MY 2013 ILX COMPUTER SYSTEM IS BEING TAMPERED WITH. ACURA'S RESPONSE HAD BEEN TO DENY OF KNOWING ANY ISSUES WITH THE ELECTRICAL/COMPUTER SYSTEM. TWO WEEKS AGO WHILE WASHING MY CAR IN THE DRIVEWAY,I WITNESSED THE DOORS LOCK/UNLOCKED AND ALARM SYSTEM SET, THIS CYCLE REPEATED FOR A LEAST AN ENTIRE MINUTE. I NOTIFIED ACURA AND WAS TOLD TO TAKE TO DEALERSHIP, THEY RECOMMENDED I HAVE THE KEY FOBS RESET, CHARGED $74.00 JUST TO HOOK UP CAR TO COMPUTER. THE 2 KEY FOBS WERE RESET AND TWO DAYS LATER I FOUND THE CAR TAMPERED WITH AGAIN. AFTER SPENDING THE MONEY I FOUND THESE LINKS ON THE INTERNET. HTTP://WWW.TODAY.COM/NEWS/POLICE-ADMIT-THEYRE-STUMPED-MYSTERY-CAR-THEFTS-6C10169993
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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