2022-2024 Toyota Second Smart Key Delivery Program 23TJ01

Why This Matters

Since October 2022, a global semiconductor shortage has significantly impacted the automotive industry, leading to various production adjustments across manufacturers. For certain 2022-2024 Toyota models, this critical supply chain disruption meant that vehicles were initially delivered to customers with only one Smart Key, accompanied by a single mechanical key. This temporary measure was implemented to ensure that vehicle deliveries could continue despite the scarcity of specific microchips essential for Smart Key functionality.

Understanding the Second Key Delivery Program 23TJ01

To address this situation and ensure customer satisfaction, Toyota has initiated the Second Key Delivery Program 23TJ01. This program is specifically designed to provide the missing second Smart Key to owners of eligible vehicles who were affected by the temporary shortage. The program underscores Toyota's commitment to delivering the full functionality and convenience that customers expect from their vehicles, rectifying the initial limitation caused by external supply challenges.

What's Being Delivered

This program specifically focuses on delivering the second Smart Key that was not provided at the time of vehicle purchase. A Smart Key offers keyless entry, push-button start, and other convenience features that significantly enhance the ownership experience. While a mechanical key provides basic access and ignition, it does not offer the advanced functionalities and convenience of a Smart Key.

How to Obtain Your Second Smart Key

Toyota has established a clear and straightforward process for owners to receive their second Smart Key. Dealers were officially notified on June 13, 2024, regarding the launch of this program, specifically for what is referred to as "phase 6 vehicles." If you own an eligible 2022-2024 Toyota model and initially received only one Smart Key, you should contact your local authorized Toyota dealership. They will be able to confirm your vehicle's eligibility and facilitate the delivery of your second key.

It is important to note that a nominal price of $0.01 has been set for the second key. This nominal charge reflects that the value of the second Smart Key was already included in your vehicle's original purchase price, ensuring you do not incur any additional costs for a component you were always entitled to.

Information for Dealerships

To support its dealership network in fulfilling the Second Key Delivery Program 23TJ01 efficiently, Toyota has implemented a reimbursement system. Dealers are compensated for 0.4 labor hours for the delivery of the second key. This reimbursement covers all administrative aspects involved in the process, including ordering the necessary parts, securely storing them, and the eventual delivery to the customer. Toyota encourages dealerships to utilize appropriate accounting methods across their various departments to manage this reimbursement effectively, ensuring a smooth and efficient process for both the dealership and the customer in the context of this Toyota second key delivery program.

Source: NHTSA ID 11005097