2022-2024 Select Toyota Models Second Key Delivery Program 23TJ01

Why This Matters

Since October 2022, a global semiconductor shortage has impacted the supply of Smart Keys for various Toyota models. This shortage, specifically affecting certain microchips, led to new vehicles being delivered to customers with only one Smart Key and an additional mechanical key, rather than the standard two Smart Keys. The Toyota second key delivery program, identified as 23TJ01, aims to rectify this situation for affected owners by ensuring they receive their missing key.

What's Being Addressed

Toyota's Second Key Delivery Program 23TJ01 is a manufacturer communication designed to ensure that owners of certain 2022-2024 Toyota vehicles receive their second Smart Key. The program acknowledges that customers have already paid for the value of a second key as part of their original vehicle purchase. This initiative is a direct response to the temporary supply limitations caused by microchip shortages, ensuring customers receive the full product they expected.

Manufacturer's Remedy and Dealer Process

Toyota dealers were notified on June 13, 2024, regarding the launch of the remedy for Phase 6 vehicles within this program. Dealers are instructed to facilitate the delivery of the second Smart Key to eligible customers. This process involves ordering and storing the necessary key components and performing any required programming or activation procedures for the new key.

Toyota will reimburse dealers for the administrative and labor costs associated with this process. Specifically, dealers are allocated 0.4 labor hours for the delivery of the second key, which covers aspects like ordering, storing parts, and customer handover. Dealers are also encouraged to determine appropriate accounting methods for this reimbursement plan.

Important Information for Owners

Owners should be aware that a nominal price of $0.01 has been set for the second Smart Key. This minimal charge reflects that the cost of the second key was already included in the original purchase price of the vehicle. This ensures owners are not charged extra for a key they were entitled to at the time of purchase.

What Owners Should Know

Toyota is NOT directly notifying consumers about this program. Instead, dealers received notification on June 13, 2024, regarding the remedy for Phase 6 vehicles. Owners of affected vehicles will need to proactively contact their authorized Toyota dealership to inquire about and arrange for the delivery of their second Smart Key. Do not expect a direct letter or communication from Toyota regarding this program; self-initiation with your dealer is required.

What Owners Should Do

If you own an affected 2022-2024 Toyota model and received your vehicle with only one Smart Key, you should contact your authorized Toyota dealership. They will be able to confirm your vehicle's eligibility for the Toyota second key delivery program, 23TJ01, and arrange for the provision of your second Smart Key. Your dealer will handle the ordering, programming, and handover process for the new key.

NHTSA ID: 11005039