Service Bulletin

2022-2024 Toyota Second Smart Key Delivery Program

Toyota has initiated a Second Smart Key Delivery Program for certain 2022-2024 models, including the Toyota Camry, that were initially delivered with only one Smart Key. This program is rolling out in phases to provide the missing second key.

Byeditor sarah mitchell2023 Toyota Camry
2023 TOYOTA Camry — manufacturer_communication document image 1
Source: NHTSA manufacturer_communication 11003573
NHTSA 11003573Second Key Delivery ProgramToyota Camry second keyToyota missing smart keyOne Smart KeyType #2 (15CY)Type #3/#4 (19CY)KEYS AVAILABLEVINS are NOT searchable in TIS for applicabilitySome Grand Highlander VINs are not loaded yet
Toyota 4Runner
2023
Toyota bZ4X
2023–2024
Toyota C-HR
2022
Toyota Crown
2023–2024
Toyota Grand Highlander
2024
Toyota Highlander
2022–2023
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Toyota Mirai
2022–2023
Toyota Prius
2022–2024
Toyota RAV4
2022–2023
Toyota Tundra
2022–2024

Toyota has launched a comprehensive Second Key Delivery Program to provide owners of certain 2022-2024 models with their missing second Smart Key. Many vehicles, including the Toyota Camry, were initially delivered with only one Smart Key due to global supply chain challenges. This program aims to rectify that situation by distributing the second keys in a structured, phased approach. Owners searching for "Toyota Camry second key" will find relevant information here.

What's Being Addressed

This program specifically targets vehicles that were produced with only one Smart Key. The absence of a second key can be a significant inconvenience for owners, impacting daily usability, security, and potentially affecting the vehicle's resale value. For instance, sharing the vehicle with another household member becomes more difficult, and a lost single key leaves no backup. Toyota is working to ensure all affected customers receive their full complement of keys, restoring full functionality and peace of mind.

Program Phases and Timing

The Second Key Delivery Program is being rolled out in eight distinct phases, with the timing subject to change. As of the latest update on April 12, 2024, the first five phases have already made the remedy available to owners. These initial phases cover approximately 509,000 vehicles.

Phase Announcement Timing # of Vehicles
Phase 1 Remedy Available ~52,000
Phase 2 Remedy Available ~150,000
Phase 3 Remedy Available ~60,000
Phase 4 Remedy Available ~105,000
Phase 5 Remedy Available ~142,000
Phase 6 May 2024 TBD
Phase 7 July 2024 TBD
Phase 8 September 2024 TBD

Phases 6, 7, and 8 are currently estimated to be announced in May, July, and September 2024, respectively, for additional vehicles. The program uses specific "Key Type" identifiers, such as "Type #2 (15CY)" and "Type #3/#4 (19CY)", to categorize affected vehicles.

How to Check Eligibility

Dealers can identify which models were produced with one Smart Key and determine which program phase a vehicle belongs to. This involves checking the vehicle's production date against a detailed chart. For example, a 4Runner produced in December 2022 would be identified as part of Phase 1, with "KEYS AVAILABLE". Owners of a Toyota Camry second key concern should contact their dealership.

Important Warnings for Owners

It is crucial for owners to understand that "VINS are NOT searchable in TIS for applicability." This means you cannot use online VIN lookup tools to determine if your vehicle is eligible for a second key. You must contact your authorized Toyota dealership directly. Additionally, "Some Grand Highlander VINs are not loaded yet and will be added to the" system in due course, so owners of this model should be aware that their eligibility information may be delayed.

Owner Action

If you own a 2022-2024 Toyota model, such as a Toyota Camry, and received only one Smart Key at the time of purchase, you should contact your authorized Toyota dealership. They will be able to verify your vehicle's eligibility based on its production details and guide you through the process of obtaining your second key. This service is provided as part of the Second Key Delivery Program.


NHTSA ID: 11003573

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Frequently Asked Questions

Why did my Toyota come with only one smart key?
Due to global supply chain issues, some 2022-2024 Toyota models, including the Toyota Camry, were initially delivered with only one Smart Key. The Second Key Delivery Program is designed to provide the missing second key to affected owners.
How do I know if my Toyota Camry is part of the Second Key Delivery Program?
Dealers can identify eligible vehicles by checking production dates and key types (e.g., Type #2 (15CY) or Type #3/#4 (19CY)). However, "VINS are NOT searchable in TIS for applicability" for owners, meaning you cannot use online VIN lookup tools. You should contact your local Toyota dealer directly to confirm your vehicle's eligibility.
When will I receive my second Toyota smart key?
The program is rolling out in phases. Phases 1 through 5 have already made the remedy available. Phases 6, 7, and 8 are estimated for May, July, and September 2024, respectively. The exact timing for your specific vehicle depends on its model and production date, and which phase it falls into. Contact your dealer for the most current information.
What should I do if I believe my vehicle is affected by the Toyota Second Key Delivery Program?
If you own a 2022-2024 Toyota model, such as a Toyota Camry, and received only one Smart Key, you should contact your authorized Toyota dealership. They can verify your vehicle's eligibility based on its production details and advise you on the next steps for obtaining your second key.

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