2014-2023 Nissan Infotainment Software Update TSB

Nissan has released Technical Service Bulletin NTB23-018A to provide a comprehensive Nissan infotainment software update for various models experiencing issues such as stability problems and general 'bug' fixes. This bulletin outlines the necessary steps for technicians to check the current software version of the AV Control Unit and perform updates using a special USB drive. The updates aim to enhance the performance and reliability of the infotainment system across a wide range of Nissan vehicles from 2014 to 2023.

Why This Matters

Infotainment systems are central to the modern driving experience, providing navigation, entertainment, and connectivity. Issues like system instability, freezing, or unresponsiveness can significantly detract from vehicle usability and driver satisfaction. This Nissan infotainment software update is crucial for ensuring your vehicle's system operates smoothly, offering a more reliable and enjoyable experience. It addresses underlying software glitches that could lead to intermittent problems.

Important Warnings for Owners

Nissan has issued several critical warnings that owners and technicians must observe to ensure the successful and safe application of this software update:

• USB Drive Usage: "Do not use any other USB drive to perform the procedure in this bulletin." Only the special tool USB drive J-52727-1 (new tool number NI-52727-1) is approved. Also, "The update-software must be the only file on the USB drive." to prevent issues.
• Hardware vs. Software: "If the customer is experiencing a software related concern, refer to NTB21-038 to verify if the customer concern is a hardware or software related issue." This ensures the correct diagnosis and repair.
• Unnecessary Updates: "Do not update the AV Control Unit if the current version number is listed in this box" (referring to the 'Latest Software Version' in the vehicle tables). An update is not needed if the system is already current.
• USB Port Selection: "Do not insert the USB drive into a charging port. If used, the update-software and/or USB drive may become damaged. Only insert the USB drive in a USB media port." Charging ports are typically marked with a "lightning bolt" symbol.
• During Update: "Do not remove the USB drive during the update to the vehicle until instructed to." Premature removal can corrupt the AV Control Unit. Similarly, "Do not remove the USB drive during this process" (referring to the software copying phase) and "Do not turn the ignition OFF" during the update are critical.
• Reboot Procedure: "If steps 55-62 [Install 2 reboot procedure] are not completed, the update may become corrupted." Furthermore, "Ensure that all doors remain closed during the 5 minute wait period. If a door is opened during the 5 minute wait period, the update may not complete and the AV Control Unit may become inoperable." This strict adherence is vital for system integrity.
• Multi-File Updates: For procedures requiring multiple software files (e.g., Install 3), "To prevent damage to the AV Control Unit, do NOT remove the USB drive unless the AV Control Unit has rebooted and the main MENU screen... is displayed." Also, "If steps 71-76 [Install 3 second file] are not completed... AV Control Unit will not operate correctly."
• Bluetooth Re-pairing: "If this [Bluetooth re-pairing] is not performed, the phone may no longer connect with the vehicle." This is a crucial post-update step for continued phone connectivity.

Required Tools and Software

To perform this Nissan infotainment software update, a special tool USB drive, part number J-52727-1 (also known as NI-52727-1), is required. This drive can be purchased from Tech-Mate at www.techmatetools.com or by calling 1-833-397-3493. The update software, which may include files like LD001, LD005, F220, F221, IVI003, PIVI31 1890, AIVI31_5256, IVI4620, AIVI21_550_D41, AIVI21_550_P15, AIVI21_550_ZE1, IVI3387, AIVI20_845, IVI001, and AIVI21_550_B18 depending on the vehicle, must be downloaded from the ASIST system onto this specific USB drive. It is essential that the update software is the only file on the USB drive.

Checking Your Current Software Version

Before any update, technicians must verify the current software version of the AV Control Unit. This is done through various