2022-2023 Kia Infotainment Software Update for CarPlay Android Auto

Kia has issued Technical Service Bulletin (TSB) SA569, revision 1 (338 Rev 1) dated April 2024, to resolve issues with Apple CarPlay® and Android Auto™ phone projection connectivity in certain 2022-2023 Kia vehicles. This service action involves a software update for the Display Audio 2.0 (D2V) and AVN 5.0 Wide (AVN5W) head units to improve overall infotainment system performance. Owners experiencing problems with their Kia CarPlay Android Auto connectivity should be aware of this bulletin.

What's the Issue?

Owners of affected 2022-2023 Kia vehicles may experience various concerns related to the functionality and stability of their Apple CarPlay® and Android Auto™ phone projection systems. These issues can manifest as intermittent connections, difficulty pairing, or other performance problems that hinder the seamless integration of smartphones with the vehicle's infotainment system. This TSB provides a solution to enhance Kia CarPlay Android Auto connectivity.

Important Warnings for Owners

• No Customer Notification: This is a Service Action, which is a repair program performed during the warranty period without customer notification. You will not receive a letter or direct communication from Kia regarding this update. Dealers performing this repair outside the warranty period will require DPSM approval.
• Update Process Precautions: During the software update, it is critical to DO NOT turn the ignition switch 'OFF', DO NOT start the engine, and DO NOT remove the USB drive from the vehicle. Interrupting the power supply during the update can lead to data loss or system malfunction.
• Battery Condition: Ensure a fully charged battery (12.3 volts or higher) is used before and during the update process.
• Normal Behavior During Update: There will be multiple occurrences where the Kia logo will appear, the display will be black, or the display shows "Preparing System Update" or "Updating..." for an extended period. This is normal.
• USB Formatting: If using a USB drive to prepare the AVN5W update, be aware that the drive will be formatted, and all data on it will be deleted. Check stored data beforehand.

Software Update Details

The software update targets specific head unit types and models. For Display Audio 2.0 (D2V) units, the new software version is D2V.003.200.240318, applicable to models like Forte (BDm PE), Sorento (MQ4a), K5 (DL3a), Rio (SC), Carnival (KA4), Niro HEV (DE HEV), Niro PHEV (DE PHEV), Sportage (NQ5), and Sportage HEV (NQ5 HEV). The associated ECU Part Numbers include 96160 M7230, 96160 M7270, 96160 R5HFO, 96160 R5HAO, 96160 L3750, 96160 L3760, 96160 H9570, 96160 H9580, 96160 R0700, 96160 R0710, 96160 G5UBO, 96160 G5UDO, 96160 G5UEO, 96160 G5XBO, 96160 G5XD0, 96160 P1150, and 96160 CH020.

For AVN 5.0 Wide (AVN5W) units, the new software versions are D2V.001.001.230414 for Soul (SK3, VDS 4 Type) with ECU P/N 96160 K0810, and D2V.001.001.230417 for Seltos (SP2, VDS 5 Type) with ECU P/N 96160 Q5660. Telluride models (ON) will be updated to software version 240822 or newer from previous versions (240822 or older).

Repair Procedure Summary

The software update involves using a USB flash drive to load new software onto the infotainment head unit. The process varies slightly between Display Audio 2.0 (D2V) and AVN5W units.

For Display Audio 2.0 (D2V) Units:

1. Turn the ignition switch to the 'ON' position.
2. On the infotainment screen, select 'Setup', then 'General', and finally 'SW Info/Update'.
3. Insert the prepared USB Flash Drive into the USB slot (A) located underneath the AVN unit.
4. Select 'Update' and confirm with 'Yes' when prompted. The system may display a message like "Update to the next version now?" with a software version such as "SK3_PE.USA.0000.141.000.230414".
5. The update process can take 15 to 20 minutes. The system will then display "The system will restart." and reboot.
6. After the update, verify the software version has been correctly updated.

For AVN5W Units:

1. USB Preparation (Technician/Dealer Step): Download the update files from the Kia Navigation Updater website (https://update.kia.com/US/EN/Main) using a computer. Select 'Navigation Updater Download', choose 'For Windows' or 'For Mac', then 'United States' and 'Kia'. Agree to the terms and conditions. Copy the downloaded files to a new or formatted 64 GB USB flash drive. Confirm the formatting process by selecting 'Yes' when prompted.
2. Turn the vehicle ignition to the 'ON' position. If the vehicle has a 'Vehicle Auto-Shut Off' feature, turn it 'OFF'.
3. On the AVN screen, select 'Confirm' and then press the 'Power' button (A) to turn Radio/Media 'OFF'.
4. Select 'Setup', then 'General', and finally 'SW Info/Update'.
5. Insert the prepared USB Flash Drive into the USB slot (B) underneath the AVN unit.
6. Select 'Update Now' and confirm with 'OK'. It is recommended to leave the engine running during this update, which can take up to 1 hour and 25 minutes. The system may display "Preparing System Update" or "Updating...".
7. After the update, confirm the software version has been correctly updated.

Phone Pairing Procedure

If Kia CarPlay Android Auto connectivity issues persist after the software update, or if the phone cannot pair, perform the following steps:

On the Mobile Device (iPhone or Android):

1. Ensure the latest operating system (iOS or Android) is installed.
2. Go to 'Settings' > 'General' > 'CarPlay®' (for iPhone) or 'Settings' > 'Connected Devices' > 'Android Auto™' (for Android) and delete all previously added vehicles.
3. Go to 'Settings' > 'Bluetooth®' or 'Settings' > 'Connections' > 'Bluetooth®' and delete all previously added vehicles.

On the Head Unit:

1. Go to 'SETUP' > 'Device Connection' > 'Bluetooth® Connection' and delete all paired devices.
2. Go to 'SETUP' > 'Device Connection' > 'Phone Projection' > 'Apple CarPlay®' or 'Android Auto™' and delete all paired devices.
3. Press the infotainment system reset button (using a paperclip or pen, consult the owner's manual for location).
4. Re-pair the Bluetooth® and Phone Projection connections. Ensure Bluetooth® and Wi-Fi™ are enabled on the mobile device.

Required Tools or Parts

• USB Flash Drives (VDS 1, 4, 5 Type): These were auto-shipped to dealers with the release of TSB ELE338/SA569. If a USB Flash Drive is broken or lost, dealers can purchase replacements from Snap-On by calling 1-888-542-1011.
• 64 GB USB Flash Drive (for Telluride ON models): This must be locally sourced by the dealer. The software update file is available for download from https://update.kia.com/US/EN/Main. USB Flash Drives are not distributed to dealers for Telluride models.

Warranty Information

This service action is covered under warranty using the following codes:

• N Code: N99
• C Code: C99
• Repair Description: (SA569) Display Audio 2.0/AVN Software Update
• Replacement P/N: N/A (no parts are replaced)

Causal Part Numbers and Labor Operation Codes:

Model Grouping	Causal P/N	Labor Op Code	Op Time
DE HEV, DE PHEV, KA4, NQ5, NQ5 HEV, SK3, SP2	96560 R0260WK	240062RO	0.3 M/H
DL3a, MQ4a, ON	96560 L3700FHL	240A24RO	0.3 M/H
BDm, SC	96560 M7220WK	240M02RO	0.3 M/H

VIN inquiry data for this repair is for tracking purposes only. Kia retailers should reference SA569 when accessing the KDealer+ system.

Owner Action

If you are experiencing issues with Kia CarPlay Android Auto connectivity in your 2022-2023 Kia vehicle, contact your authorized Kia dealer. While Kia is not directly notifying consumers about this Service Action, your dealer can check your VIN on KDealer+ (Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information) to determine if your vehicle requires this software update. The update is performed free of charge during the warranty period and takes approximately 0.3 hours of labor time.

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Source: NHTSA ID 10252516