2021-2025 Jeep Wrangler/Gladiator AC Evaporator Part Return
Jeep has issued a communication (102384) for its 2021-2025 Wrangler and Gladiator models, directing dealers to identify and return specific AC evaporator parts (P/N 68301871AA) built before September 30, 2024. This proactive measure aims to prevent the installation of potentially suspect components.
Also applies to
- Jeep Gladiator
- 2021–2025
- Jeep Wrangler
- 2022–2025
Jeep has issued Manufacturer Communication 102384, titled "EVAPORATOR - AIR CONDITIONING," to its dealerships regarding specific AC evaporator parts. This communication, dated January 21, 2025, is a proactive quality control measure aimed at preventing the installation of potentially suspect components in 2021-2025 Jeep Wrangler and Gladiator vehicles.
The communication identifies certain AC evaporator parts that are deemed suspect based on their manufacturing date. This measure ensures that only compliant parts are used for service and new vehicle production, maintaining quality standards for the Jeep Wrangler evaporator air conditioning system.
Identifying Suspect AC Evaporator Parts
Dealers are instructed to check their current inventory and incoming shipments for part number 68301871AA. The critical factor for identifying suspect parts is the build date. Any part number 68301871AA that was manufactured before September 30, 2024, is considered suspect. The communication includes an image detailing where to locate the build date code on the part for easy identification.
This specific focus on the build date allows for precise targeting of the components that may not meet quality specifications, ensuring that only affected parts are returned. The goal is to safeguard the reliability of the Jeep Wrangler evaporator air conditioning system.
Dealer Actions Required
Dealerships that have identified stock of the suspect part number 68301871AA, either on hand or in transit, are required to return these components. The return process mandates the use of Return Code 02 for all affected parts. Dealers must ensure that all suspect parts are returned to their facing depot by February 11, 2025.
Furthermore, any open orders for this specific part should also be canceled and new orders placed as needed for compliant components. For any questions regarding the return process, dealers are directed to contact [email protected].
What This Means for Owners
This Manufacturer Communication 102384 is primarily an internal dealer directive concerning parts inventory and quality control. It is not a recall campaign that directly notifies vehicle owners. The purpose of this action is to prevent potentially suspect AC evaporator parts from being installed in vehicles, either during new vehicle assembly or during service repairs.
Owners of 2021-2025 Jeep Wrangler and Gladiator models are not being directly notified by the manufacturer regarding this communication. This measure aims to ensure that any future repairs involving the Jeep Wrangler evaporator air conditioning system will utilize only fully compliant parts, thereby maintaining the expected performance and reliability of their vehicle's air conditioning system.
NHTSA ID: 11013625
Gallery
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Frequently Asked Questions
- What is Manufacturer Communication 102384 about?
- Manufacturer Communication 102384 is a directive from Jeep to its dealerships regarding the identification and return of specific suspect AC evaporator parts (part number 68301871AA) built before September 30, 2024, for 2021-2025 Jeep Wrangler and Gladiator vehicles.
- Which specific part is affected by this communication?
- The communication concerns AC evaporator parts with part number 68301871AA. Only those parts built before September 30, 2024, are considered suspect and must be returned by dealers.
- How does this communication affect Jeep Wrangler and Gladiator owners?
- This communication is a dealer-level action to manage parts inventory and ensure quality. It is not a recall, and owners are not being directly notified. Its aim is to prevent potentially suspect parts from being installed in vehicles, thus maintaining the quality of the Jeep Wrangler evaporator air conditioning system for owners.
- What is the deadline for dealers to return the suspect parts?
- Dealers must return all identified suspect parts (part number 68301871AA) using Return Code 02 by February 11, 2025.
What Jeep Wrangler owners report
Counted from the records in our database across 41 model years.
- 18,838
- Owner complaints
- 104
- Recalls
- 2,758
- Service bulletins
- 572
- Crashes reported
- 552
- Fires reported
- 435
- Injuries reported
The 2021 model year
963 complaints, the 5th most of 41 model years on file. Owners reported 21 crashes, 27 fires and 15 injuries for this year, which also has 17 recalls on file.
Complaints by model year
| 2006 | 730 | |
|---|---|---|
| 2007 | 1,750 | |
| 2008 | 1,904 | |
| 2010 | 686 | |
| 2012 | 836 | |
| 2014 | 658 | |
| 2018 | 1,827 | |
| 2019 | 747 | |
| 2021 | 963 | |
| 2024 | 970 |
Most-reported systems
- Steering — 3,929
- Electrical System — 3,613
- Power Train — 2,470
- Engine — 2,406
- Fuel System — 2,015
Latest recalls for the 2021 model year
- 26V363000 — Steering (Jun 2026) — Park outside
- 25V741000 — Electrical System (Oct 2025) — Park outside
- 24V720000 — Electrical System (Sep 2024)
Recent owner reports
At 47000 miles the oil cooler cracked, although the technician stated it did not cause the crankshaft: harmonic balancer pulley to be damaged, the mat issue did occur and documentation from other sources state one can cause the other.
Read owner complaints →After the recall on the hybrid battery and getting it replaced, I have experienced loss of power, especially when merging onto a highway, I don’t have acceleration like I did before.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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