Bollettino di servizio

2021-2025 Jeep Wrangler & Gladiator Steering Shimmy TSB 9100491

This manufacturer communication (TSB 9100491) for 2021-2025 Jeep Wrangler and Gladiator models provides guidance on diagnosing steering shimmy and ball joint looseness. It emphasizes proper diagnostic procedures and warns against unnecessary replacement of drag links and tie rods.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2021 Jeep Wrangler
2021 Jeep Wrangler — Jeep steering shimmy
Editorial illustration generated for this article.
9100491S1819000004 Rev. Q68258760A$68522992A$68522995A$Drag Link Long SocketSteering ShimmyBall Joint LoosenessJeep Wrangler steering shimmyJeep Gladiator steering shimmy
Jeep Gladiator
2021–2025
Jeep Wrangler
2022–2025

Owners of 2021-2025 Jeep Wrangler and Gladiator models experiencing a Jeep steering shimmy should be aware of manufacturer communication TSB 9100491. This bulletin, issued on January 17, 2025, provides crucial guidance for technicians on diagnosing steering shimmy and related concerns, aiming to ensure proper repairs and prevent unnecessary component replacements.

Symptoms

The primary symptom addressed by TSB 9100491 is a "Steering Shimmy." This typically manifests as a noticeable vibration or oscillation in the steering wheel, often felt at certain speeds or under specific driving conditions. Another related concern is "Ball Joint Looseness," which can contribute to the shimmy.

Diagnosis and Trigger Conditions

For accurate diagnosis of a Jeep steering shimmy, technicians are instructed to reference specific procedures within the service library. The bulletin highlights two key references:

  • S1819000004 Rev. Q: This document provides comprehensive information for steering shimmy diagnosis.
  • 19 - Steering / Diagnosis and Testing (IN SERVICE LIBRARY): This section covers general steering system diagnostics.
  • 19 - Steering / Linkage / END, Tie Rod / Diagnosis and Testing: This procedure is specifically for addressing concerns related to ball joint looseness.

These references guide technicians through a thorough inspection process to identify the root cause of the steering shimmy, focusing on the steering linkage, tie rods, and ball joints.

Important Warnings for Diagnosis and Repair

TSB 9100491 includes a critical directive for technicians regarding component replacement:

"DO NOT REPLACE DRAG LINK AND TIE ROD UNLESS PART HAS VISIABLE DAMAGE OR FREE PLAY EXCEEDS SPECS."

This warning emphasizes the importance of proper diagnosis. Technicians should not replace the drag link or tie rod simply because a steering shimmy is present. Replacement should only occur if the components show clear visible damage or if their free play exceeds the manufacturer's specifications. This helps prevent unnecessary repairs and costs.

Required Tools or Parts

While the bulletin primarily focuses on diagnostic procedures, it mentions a specific part related to the steering system: the "Drag Link Long Socket." The associated part numbers are 68258760A$, 68522992A$, and 68522995A$. These parts may be relevant for proper inspection or repair if a component is indeed found to be faulty.

Owner Action

If you own a 2021-2025 Jeep Wrangler or Gladiator and are experiencing a Jeep steering shimmy or suspect ball joint looseness, it is recommended to schedule an appointment with an authorized Jeep dealership. Inform them about the symptoms you are experiencing and mention manufacturer communication TSB 9100491. This will ensure that their technicians follow the prescribed diagnostic procedures to accurately identify and address the issue.

NHTSA ID: 11012925

Frequently Asked Questions

What is TSB 9100491 about?
TSB 9100491 is a manufacturer communication for 2021-2025 Jeep Wrangler and Gladiator vehicles. It provides technicians with diagnostic guidelines for addressing steering shimmy and ball joint looseness concerns, emphasizing proper inspection before replacing parts.
What are the main symptoms addressed by this TSB?
The primary symptoms covered by TSB 9100491 are a 'Steering Shimmy,' which is a vibration or oscillation in the steering wheel, and 'Ball Joint Looseness,' which can contribute to steering instability.
Should I replace my drag link or tie rod if my Jeep has a steering shimmy?
According to TSB 9100491, you should not replace the drag link or tie rod unless the part has visible damage or its free play exceeds specifications. Proper diagnosis by a qualified technician is required to determine if replacement is necessary.
Which Jeep models are affected by the steering shimmy guidance in TSB 9100491?
This manufacturer communication applies to 2021-2025 Jeep Wrangler and Jeep Gladiator models.

What Jeep Wrangler owners report

Counted from the records in our database across 41 model years.

18,838
Owner complaints
104
Recalls
2,758
Service bulletins
572
Crashes reported
552
Fires reported
435
Injuries reported

The 2021 model year

963 complaints, the 5th most of 41 model years on file. Owners reported 21 crashes, 27 fires and 15 injuries for this year, which also has 17 recalls on file.

Steering, the system this article covers, accounts for 3,929 of 18,838 complaints (21%), including 255 for 2021.

Complaints by model year

Model years with the most complaints for the Jeep Wrangler
2006730
20071,750
20081,904
2010686
2012836
2014658
20181,827
2019747
2021963
2024970

Most-reported systems

  1. Steering — 3,929
  2. Electrical System — 3,613
  3. Power Train — 2,470
  4. Engine — 2,406
  5. Fuel System — 2,015

Latest recalls for the 2021 model year

  • 26V363000 — Steering (Jun 2026) — Park outside
  • 25V741000 — Electrical System (Oct 2025) — Park outside
  • 24V720000 — Electrical System (Sep 2024)
All 2021 recalls →

Recent owner reports about steering

I was driving on interstate going 75 mph in the passing lane when my steering wheel locked completely up. My car started drifting to the right, but I was unable to turn the steering wheel. I almost hit the guardrail.

2021 Jeep Wrangler owner, Oct 2026

The contact owns a 2021 Jeep Wrangler. The contact stated that on several occasions while driving at highways speeds, the vehicle vibrated violently, and the steering wheel became firm stiffen and difficult to turn.

2021 Jeep Wrangler owner, Oct 2026
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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