CarProblems
Service Bulletin

2021-2023 Jeep/Dodge/RAM Wi-Fi Hotspot Update

Owners of certain 2021-2023 Jeep, Dodge, and RAM vehicles may encounter issues where the mobile Wi-Fi is inoperative or the hotspot displays a 'No Internet' message. This is addressed by a Firmware Over The Air (FOTA) update to radio software version QR40.12, detailed in TSB 10251867.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2021 Jeep Wrangler
2021 Jeep Wrangler — 2021 Jeep Wrangler manufacturer_communication
Editorial illustration generated for this article.
TSB 10251867QR40.12QR39.2QR40.11Mobile Wi-Fi inoperative upon start upHotspot gives "No Internet" connection message on phoneJeep Wi-Fi updateDodge Wi-Fi updateRAM Wi-Fi updateUconnect Wi-Fi issue

Also applies to

Jeep Cherokee
2021–2023
Jeep Compass
2021
Jeep Gladiator
2021–2023
Jeep Grand Cherokee
2021
Jeep Renegade
2021–2023
Jeep Wrangler
2022–2023
▸ Show 7 more
Dodge Challenger
2021–2023
Dodge Charger
2021–2023
Ram 1500
2021
Ram 2500
2021
Ram 3500
2021
Ram 4500
2021
Ram 5500
2021

Owners of certain 2021-2023 Jeep, Dodge, and RAM vehicles may experience problems with their mobile Wi-Fi and hotspot functionality. This includes the 2021 Jeep Wrangler manufacturer_communication regarding these connectivity issues. This technical service bulletin, TSB 10251867, outlines a Firmware Over The Air (FOTA) software update designed to correct these concerns.

Symptoms

Vehicle owners might notice one or both of the following issues:

  • "Mobile Wi-Fi inoperative upon start up"
  • "Hotspot gives 'No Internet' connection message on phone, when trying to connect to a device"

These symptoms indicate a software-related problem with the vehicle's radio system, preventing proper internet access through the built-in Wi-Fi hotspot.

Diagnosis and Trigger Conditions

The problems typically manifest upon vehicle startup or when attempting to use a mobile device to connect to the vehicle's hotspot. The system fails to establish or maintain an internet connection, leading to the error messages described. This 2021 Jeep Wrangler manufacturer_communication directly addresses these specific conditions.

Repair Procedure Summary

To resolve these Wi-Fi and hotspot issues, a Firmware Over The Air (FOTA) update is available for the radio software. The update will transition the radio software from version QR39.2 to QR40.11, ultimately leading to the QR40.12 software version. This update is designed to restore full functionality to the mobile Wi-Fi and hotspot features.

Important Information for Owners

Customers will need to follow specific steps to complete this FOTA update. While the TSB 10251867 provides an overview for service technicians, the process is designed to be user-friendly for vehicle owners. The national launch for this FOTA update was expected to begin on February 19, 2023.

If you are experiencing these symptoms with your vehicle's Wi-Fi or hotspot, it is recommended to check for available software updates through your vehicle's infotainment system or contact your dealership for assistance. Ensuring your vehicle's software is up to date is crucial for optimal performance and connectivity.

Owner Action

If your vehicle is affected by the issues described in this 2021 Jeep Wrangler manufacturer_communication, you should check for the availability of the FOTA update. This can typically be done directly through your vehicle's Uconnect system. If you encounter difficulties or are unsure about the update process, contact your authorized Jeep, Dodge, or RAM dealership for guidance and to ensure the update is performed correctly.

Source: NHTSA ID: 10251867

Frequently Asked Questions

What does TSB 10251867 address?
TSB 10251867 addresses issues with mobile Wi-Fi being inoperative upon start-up and the hotspot displaying a "No Internet" connection message on phones in certain 2021-2023 Jeep, Dodge, and RAM vehicles.
How is the Wi-Fi and hotspot issue resolved?
The issue is resolved through a Firmware Over The Air (FOTA) update that updates the radio software from version QR39.2 to QR40.11, leading to the QR40.12 software version.
When was the FOTA update for the Wi-Fi issue launched?
The national launch for this Firmware Over The Air (FOTA) update was expected to begin on February 19, 2023.
Which software versions are involved in this update?
The update transitions the radio software from QR39.2 to QR40.11, with the target being the QR40.12 software version.

What Jeep Wrangler owners report

Counted from the records in our database across 41 model years.

18,838
Owner complaints
104
Recalls
2,758
Service bulletins
572
Crashes reported
552
Fires reported
435
Injuries reported

The 2021 model year

963 complaints, the 5th most of 41 model years on file. Owners reported 21 crashes, 27 fires and 15 injuries for this year, which also has 17 recalls on file.

Electrical System, the system this article covers, accounts for 3,613 of 18,838 complaints (19%), including 313 for 2021.

Complaints by model year

Model years with the most complaints for the Jeep Wrangler
2006730
20071,750
20081,904
2010686
2012836
2014658
20181,827
2019747
2021963
2024970

Most-reported systems

  1. Steering — 3,929
  2. Electrical System — 3,613
  3. Power Train — 2,470
  4. Engine — 2,406
  5. Fuel System — 2,015

Latest recalls for the 2021 model year

  • 26V363000 — Steering (Jun 2026) — Park outside
  • 25V741000 — Electrical System (Oct 2025) — Park outside
  • 24V720000 — Electrical System (Sep 2024)
All 2021 recalls →

Recent owner reports about electrical system

The contact owns a 2021 Jeep Wrangler 4XE. The contact stated that while driving at 75 MPH, the vehicle lost motive power rapidly and unexpectedly. The contact pulled over to the shoulder before the vehicle stalled.

2021 Jeep Wrangler owner, Oct 2026

After the Jeep 68C recall fix since January 2026: • Aggressive Battery Throttling & "Bogging": The updated software heavily restricts power output (often capping electric draw around 40–50%) to keep the battery cool.

2021 Jeep Wrangler owner, Oct 2026
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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