2021-2023 Jeep/Dodge/RAM Wi-Fi Hotspot Update

Owners of certain 2021-2023 Jeep, Dodge, and RAM vehicles may experience problems with their mobile Wi-Fi and hotspot functionality. This includes the 2021 Jeep Wrangler manufacturer_communication regarding these connectivity issues. This technical service bulletin, TSB 10251867, outlines a Firmware Over The Air (FOTA) software update designed to correct these concerns.

Symptoms

Vehicle owners might notice one or both of the following issues:

• "Mobile Wi-Fi inoperative upon start up"
• "Hotspot gives 'No Internet' connection message on phone, when trying to connect to a device"

These symptoms indicate a software-related problem with the vehicle's radio system, preventing proper internet access through the built-in Wi-Fi hotspot.

Diagnosis and Trigger Conditions

The problems typically manifest upon vehicle startup or when attempting to use a mobile device to connect to the vehicle's hotspot. The system fails to establish or maintain an internet connection, leading to the error messages described. This 2021 Jeep Wrangler manufacturer_communication directly addresses these specific conditions.

Repair Procedure Summary

To resolve these Wi-Fi and hotspot issues, a Firmware Over The Air (FOTA) update is available for the radio software. The update will transition the radio software from version QR39.2 to QR40.11, ultimately leading to the QR40.12 software version. This update is designed to restore full functionality to the mobile Wi-Fi and hotspot features.

Important Information for Owners

Customers will need to follow specific steps to complete this FOTA update. While the TSB 10251867 provides an overview for service technicians, the process is designed to be user-friendly for vehicle owners. The national launch for this FOTA update was expected to begin on February 19, 2023.

If you are experiencing these symptoms with your vehicle's Wi-Fi or hotspot, it is recommended to check for available software updates through your vehicle's infotainment system or contact your dealership for assistance. Ensuring your vehicle's software is up to date is crucial for optimal performance and connectivity.

Owner Action

If your vehicle is affected by the issues described in this 2021 Jeep Wrangler manufacturer_communication, you should check for the availability of the FOTA update. This can typically be done directly through your vehicle's Uconnect system. If you encounter difficulties or are unsure about the update process, contact your authorized Jeep, Dodge, or RAM dealership for guidance and to ensure the update is performed correctly.

Source: NHTSA ID: 10251867