2023-2026 Stellantis Wireless Charging Pad Issues

Owners of 2023-2026 Stellantis vehicles, including the Jeep Compass, Dodge Charger, RAM 1500, and others, may encounter issues where their vehicle's wireless charging pad is either not charging their phone at all or is charging it very slowly. This concern is detailed in Stellantis STAR Online Publication, Case Number S2308000034 Rev. A, released in November 2025. This bulletin guides technicians through diagnosing the root cause, which can stem from device compatibility, system malfunctions, or high ambient temperatures.

Important Warnings

Stellantis explicitly states, "Do Not Automatically Replace The Wireless Charging Pad." This emphasizes that replacement is often unnecessary and diagnosis should be performed first. Furthermore, the document clarifies that it "does not authorize warranty repairs," indicating that the cost of diagnosis and repair may not be covered under warranty, depending on the specific circumstances.

Symptoms

The primary symptom owners will notice is "No Wireless Charging Or Slow Wireless Charging" on their vehicle's Wireless Charging Pad. This means your mobile device either fails to charge when placed on the pad or charges at a significantly reduced rate.

Compatibility Checks

Before any in-depth diagnostics, the bulletin advises checking for common compatibility issues that can cause the 2026 Jeep Compass wireless charging not working problem:

• Qi Charge Compatibility: Verify that the customer's device supports Qi wireless charging.
• Device Alignment: Ensure the device is properly aligned on the charging pad. Misalignment or movement can prevent charging or cause disconnections.
• Case Interference: Check if the phone case is too thick, not Qi certified, or if accessories like pop sockets or metal plates/rings are blocking the charging signal.
• Liquid Contaminants: Inspect the charging pad for any spilled liquids that might be causing interference and clean as needed.

Wireless Charging Pre-Conditions

For the wireless charging system to function correctly, several pre-conditions must be met:

• All vehicle doors must be closed.
• The trunk or tailgate must be closed.
• The ignition must be in the RUN position; wireless charging is not possible in IGN Lock or ACC modes.
• For vehicles equipped with FAN integrated chargers (identifiable by ventilation holes), the Welcome Green LED should turn on for 1 second after a sleep cycle, indicating the Wireless Charging Pad is ready.

Standard Diagnostics

If compatibility checks and pre-conditions do not resolve the issue, technicians should proceed with standard diagnostics. The first step is to scan the vehicle for Diagnostic Trouble Codes (DTCs). If any DTCs related to the Wireless Charging Pad are found, the corresponding diagnostic flow charts should be followed.

If no DTCs are present or the diagnostic flow charts are inconclusive, a Digital Multimeter is required to verify the Wireless Charging Pad system integrity. The steps include:

1. Verifying the B+ feed to the wireless charging pad has battery voltage (12V-14.5V).
2. Confirming the ground circuit has low resistance.
3. Matching the LIN bus voltage at the Wireless Charging Pad with the LIN bus voltage at the Body Control Module (BCM).
4. Checking the B+ feed Milliamp draw specification: 60mA – 90mA in Standby Mode, and 200mA – 3A in Charging Mode.
5. Verifying connector pin/terminal tensions and ensuring the connector body is fully seated and locked after disconnecting and reconnecting.
6. After reconnecting, check if the wireless charging pad now operates normally.

If an issue is identified during these tests, the bulletin instructs technicians to repair the specific concern rather than replacing the charging pad. This approach helps to accurately fix the problem causing the 2026 Jeep Compass wireless charging not working.

LED Indicator Status Meanings

The LED indicator on the wireless charging pad provides important feedback:

• No Light: The pad is idle or searching for a device. The device might not be compatible with the Qi standard.
• Blue Light: A device is detected and is actively charging.
• Red Light/Flashing: Indicates an internal error or the detection of a foreign object.
• Green Light Solid: The device has completed battery charging (if the device can transmit this information).
• Welcome LED (Green): For FAN integrated chargers only, this LED turns on for 1 second after the vehicle sleeps, signaling that the Wireless Charging Pad is ready to charge.

High Temperature Impact

High temperatures can significantly affect wireless charging performance. When ambient temperatures increase, charging speed may slow down or stop completely. For example, a Samsung Galaxy S21's charge percentage can decrease by approximately 26%, and an iPhone 12 Pro Max's by about 41% when ambient temperature rises from 15°C (59°F) to 35°C (95°F).

Phones also reduce their charging power as their internal temperature rises and will stop charging if the temperature exceeds 45°C. To resume charging, both the phone and/or the ambient temperature around the wireless charging pad need to cool down.

Owner Action

If you are experiencing "No Wireless Charging Or Slow Wireless Charging" in your 2023-2026 Stellantis vehicle, first perform the compatibility checks mentioned above. Ensure your phone is Qi-compatible, properly aligned, and free of interfering cases or accessories. If the problem persists, it is recommended to visit an authorized Stellantis service center. Inform them about the symptoms and that you are aware of TSB S2308000034 Rev. A. The technicians will follow the diagnostic procedures outlined in the bulletin to identify and repair the underlying cause, ensuring your 2026 Jeep Compass wireless charging not working issue is properly addressed.

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Source: NHTSA ID: 11025641