2024-2025 Hyundai ccNC Bluetooth Issues TSB

Certain 2024-2025 Hyundai Kona, Santa Fe, Sonata, and Tucson vehicles equipped with the Connected Car Navigation Cockpit (ccNC) Lite system may experience problems with Bluetooth connectivity and wireless phone projection. This issue, detailed in Hyundai Technical Service Bulletin 25-BE-013H, can also manifest as the vehicle's name not appearing when attempting to connect a device via Bluetooth.

Symptoms

Owners of affected 2024-2025 Hyundai models may notice the following symptoms related to their infotainment system:

• Difficulty establishing a Bluetooth connection with mobile devices.
• Intermittent or complete failure of wireless phone projection features.
• The vehicle's name is missing from the display when trying to pair a new Bluetooth device, specifically on the "Add New Device" screen.

These Hyundai ccNC Bluetooth issues are typically indicative of an internal fault within the ccNC Lite unit itself.

Diagnosis / Trigger Conditions

To diagnose the problem, a technician will turn the vehicle's ignition ON and navigate to the "Setup > Device Connections > Add New" screen on the infotainment system. If the vehicle name is missing or if other Bluetooth connection issues are present, the TSB procedures should be followed to address the internal fault.

Repair Procedure Summary

The repair involves replacing the Connected Car Navigation Cockpit (ccNC) Lite unit. Here's a summary of the steps technicians will follow:

1. Turn the vehicle's ignition ON.
2. Confirm the Bluetooth status by navigating to "Setup > Device Connections > Add New". If the vehicle name is missing or Bluetooth connection issues are found, proceed with the repair.
3. Record the vehicle mileage and the ccNC variant coding using the Global Diagnostic System (GDS) before removing the unit.
4. If applicable, perform the AVN-FPM Neutralization Mode using GDS.
5. Remove the existing ccNC unit, referring to the shop manual for detailed instructions on accessing the infotainment system components.
6. Install the new ccNC unit.
7. Reinstall all components in the reverse order of removal.
8. After installation, perform necessary functions using GDS, including variant coding for the ccNC, variant coding for the Rear View Monitor (RVM), AVN-FPM Learning Mode (if applicable), and odometer setting.
9. Verify the repair by navigating to the "Add New Device" screen. If the vehicle model is now displayed under "Vehicle Name", the repair is complete.

Digital documentation, including photos of the Bluetooth device/connection screen showing the missing vehicle name, the last 6 digits of the VIN, and the date of repair, is required for warranty claims.

Required Parts

The following Head Unit Assy - ccNC Lite part numbers are used for replacement, depending on the specific vehicle model:

• Kona (SX2): 96560-BE030FLT
• Tucson (NX4A): 96560-N9660FLT
• Santa Fe (MX5A) & Santa Fe Hybrid (MX5A HEV): 96560-R6240FLT
• Sonata (DN8) & Sonata Hybrid (DN8 HEV): 96560-L1JG0FLT

These parts are considered float units, meaning they are supplied as needed.

Important Warnings and Owner Information

• Careful Handling: Technicians are advised to wear gloves and use plastic trim removal tools to prevent damage to interior components. It is crucial NOT to bend or scratch the trim and panels during the repair process.
• Proper Torque: Applying the recommended torque to all fasteners is essential to prevent potential issues after the service procedure.
• Warranty Claims: This TSB specifies that warranty claims must be submitted as a "Campaign" type. It also notes that if a part is found to need replacement during this TSB procedure and is out of warranty, a Prior Approval request for goodwill consideration is required before performing the work. Dealers must adhere to program guidelines for returning defective parts; failure to do so may result in debits and additional fees.

Owners experiencing these Hyundai ccNC Bluetooth issues should contact their authorized Hyundai dealership to schedule an inspection and repair under TSB 25-BE-013H.

NHTSA ID: 11019622