2015-2023 Hyundai White Paint Peeling Warranty Extension

Hyundai has announced a warranty extension, identified as Technical Service Bulletin (TSB) 25-BD-004H, to address concerns about exterior white paint peeling or bubbling on certain models. This extension provides coverage for affected vehicles for 10 years/unlimited miles from the date of original retail delivery or first use, and it applies to both original and subsequent owners. This is a significant development for owners experiencing Hyundai white paint peeling.

Symptoms of White Paint Peeling or Bubbling

Owners of affected Hyundai vehicles may observe the exterior white paint exhibiting peeling or bubbling on various metal body panels. These panels can include the hood, fenders, roof, doors, quarter panels, and the tailgate or trunk. Specific white paint colors impacted include Quartz White Pearl, Frost White Pearl, Dazzling White, Cream White, and Hyper White.

Important Warnings and Exclusions

It is crucial for owners to understand the specific conditions of this warranty extension:

• The warranty extension does NOT apply to any vehicle that has been previously declared a total loss, sold for salvage, or has a branded or similar title under any state's law.
• Aftermarket paint is not covered under this extension. Only factory-applied paint is eligible for repair.

What to Expect at the Dealership

If your vehicle is affected by Hyundai white paint peeling, the repair process involves several steps outlined in TSB 25-BD-004H. Upon arrival, a dealer technician will inspect the entire vehicle for paint peeling or bubbling on metal body panels, including the hood, fender(s), roof, door(s), quarter panel(s), and tailgate/trunk, to identify all impacted areas.

Repair Procedure Summary

1. Inspection and Documentation: The technician will inspect the entire vehicle for paint peeling or bubbling. Photo(s) of the affected area(s) and the entire vehicle must be taken as instructed in TSB 25-BD-004H. If additional panels are identified for repainting by the body/repair shop, pictures of these panels must also be taken according to TSB directions and provided to the dealership for claim submission. These pictures are essential for inclusion in the claim submission to HMA.
2. Repainting: Only the affected area(s) should be repainted. Surrounding body panel(s) should only be repainted if necessary for proper color matching and blending.
3. Sublet to Body/Paint Shop: Repairs are typically sublet to a body/paint shop. Hyundai recommends using a facility within the Hyundai Certified Collision Repair Center Network, which can be found at https://autobodylocator.com/hyundai.

Warranty Claim Process

For warranty claim submission related to TSB 25-BD-004H, dealers must refer to WebDCS for applicable paint labor, description, and labor time standards. When submitting a claim, ensure that 'Z05', 'White', or 'Paint Extension' are included in the 3C's or 'Comments' section of the claim. Additionally, operation code 'SUBLTROF' for 0.3 M/H, along with an additional $100 in sublet for administrative support, should be used. The sublet type should be 'P1'. If the vehicle is found to be outside the extended warranty term, a Prior Approval (PA) request must be submitted for goodwill consideration before any work is performed.

Parts Information

Dealers will refer to the Electronic Parts Catalog (EPC) for related panels and areas based on the vehicle's VIN.

Alternative Transportation and Owner Notification

A Service Rental Vehicle (SRC) should be provided to customers, as subletting paint repairs may take several days depending on the paint/body shop's workload. If an SRC is not available, other options such as a 3rd Party Rental or Rideshare should be provided. If you arrive without an appointment, the dealer is recommended to offer alternative transportation. If you have an appointment, expect the dealership to have personnel available for a swift inspection and be prepared for potential wait times, especially if the vehicle needs to be at the body/paint shop for multiple days. Customers will be notified of this warranty extension via First Class Mail starting in late June 2025 or July 2025.

NHTSA Source Citation

NHTSA ID: 10255288 ```