2022-2023 Hyundai Elantra Missing Smart Key FOB Campaign 988

Why This Matters

Many modern vehicles, including the 2022-2023 Hyundai Elantra, are typically delivered with two complete Smart Key FOBs for convenience and security. Receiving only one can be a significant inconvenience, limiting access for multiple drivers or leaving no backup in case of loss or damage.

What's Being Addressed

Hyundai has launched Service Campaign 988 to address certain 2022-2023 Elantra (CN7/CN7a), 2022-2023 Elantra N (CN7 N), and 2023 Elantra Hybrid (CN7 HEV) vehicles. These vehicles were originally equipped with two Smart Key FOBs but were delivered to customers with only one complete Smart Key FOB and one additional mechanical key. This campaign ensures that affected owners can now receive their second Smart Key FOB.

How to Get Your Second Smart Key FOB

If you own an affected 2022-2023 Hyundai Elantra, you can obtain your second Smart Key FOB and have both keys programmed at no charge. Hyundai will begin notifying owners via first-class mail starting in March 2023. To initiate the process, contact your authorized Hyundai dealer. They will need your Vehicle Identification Number (VIN) to confirm your eligibility for Campaign 988.

Once eligibility is confirmed, an appointment will be scheduled. It is crucial to bring your original Smart Key FOB and the mechanical key to this service appointment. The dealer will order the new Smart Key FOB for your vehicle, and both keys will be programmed during your visit.

Important Warnings for Owners

Owners should be aware of a few critical points regarding this campaign:

• Critical Parts Supply: The Smart Key FOB is on Critical Parts Supply. This means your dealer must order the key specifically for your vehicle using an applicable Campaign VIN before your service appointment. This pre-ordering process helps minimize the time your vehicle spends at the dealership.
• Both Keys Required: For the programming procedure to be successful, both Smart Key FOBs (your original and the new one) must be present at the dealership during your appointment. The second mechanical key blade was already provided at the time of vehicle purchase and is not included in this campaign.
• Appointment Necessity: An appointment is needed to ensure the new Smart Key FOB is ordered and available, and to allow sufficient time for the programming procedure.

Dealer Process Overview

For technicians, the process involves verifying campaign applicability via WebDCS, ordering the Smart Key FOB using the Campaign VIN, and scheduling the customer's appointment. During the repair, both Smart Key FOBs are programmed. A critical step for warranty claims is to take a STUI (Service Time and Usage Information) picture of both programmed Smart Key FOBs alongside the vehicle's VIN plate. This picture must be uploaded to STUI; otherwise, the warranty claim may be subject to debit.

Related Service Bulletins

This campaign references several related technical service bulletins (TSBs):

• TSB 23-01-016H (February 23, 2023): This bulletin provides detailed instructions for dealers on how to provide the second key FOB to the customer and program both key FOBs to the vehicle.
• TSB 22-01-054H (June 3, 2022): This earlier bulletin notified dealers that certain Elantra vehicles were shipped with only one Smart Key FOB and two mechanical keys.

NHTSA ID: 10232199