2023-2024 Honda Accord, CR-V Rear Door Weatherstrip Issues

American Honda Motor Co., Inc. (AHM) has issued a communication to its dealerships regarding customer complaints about the rear door weatherstrip on 2023-2024 Accord and CR-V models. This communication, identified by NHTSA ID 11006247, indicates that Honda is actively seeking to gather more information and potentially collect parts from affected vehicles to better understand the root cause of these issues.

This initiative is part of an ongoing effort by Honda to address concerns related to the durability and fitment of certain components. The goal is to collect specific data and physical parts before any repairs are attempted, ensuring a comprehensive analysis of the problem.

Symptoms Reported

Owners of these vehicles have reported specific issues concerning the rear door weatherstrip and the adjacent gap seal. The primary symptoms include:

• Loose Rear Door Weatherstrip: The weatherstrip around the rear door may not be securely attached.
• Deformed Rear Door Weatherstrip: The weatherstrip may appear misshapen or out of its intended form.
• Torn Rear Door Weatherstrip: Physical damage, such as tears, may be present on the weatherstrip material.
• Gap Seal Issues: Problems with the gap seal located between the front door and the rear door, potentially leading to increased noise or water intrusion.

These conditions are being investigated to determine their prevalence and potential impact on vehicle performance and owner satisfaction.

Conditions for Investigation

Honda is interested in collecting information only if the vehicle meets specific criteria. Dealerships are instructed to verify the following conditions before submitting a vehicle for consideration:

• Visual Confirmation: The issue with the weatherstrip must be visually confirmed while it is still installed on the rear door. Dealerships are required to capture close-up photos of the problem.
• No Collision Involvement: The vehicle must not have been involved in any collision, as this could introduce other factors affecting the weatherstrip.
• No Prior Repair Attempt: No repair attempts related to the weatherstrip issue should have been made during the current service visit.

These qualifiers ensure that the collected data and parts accurately reflect the original condition of the reported problem, aiding in Honda's investigation.

What Dealerships Are Asked to Do

If a vehicle presented at a dealership matches the specified qualifiers, service personnel are instructed to take immediate action. The key steps include:

1. Capture Photos: High-quality photos of the weatherstrip issue must be taken while the weatherstrip remains installed on the rear door.
2. Email Technical Information & Support (TIS): The photos and specific vehicle information must be emailed to [email protected].

The email to TIS should include the following details in the subject line and body:

Email Title:

• Model Year (e.g., 2024)
• Model Name (e.g., ACCORD)
• Issue (e.g., Rear Door Weatherstrip Loose)
• VIN

Email Body:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• Confirmation that the vehicle meets qualifiers #1-#3
• Attached photos of the issue
• DPTS #

TIS will then contact the dealership to provide further instructions for recording vehicle information and potential parts collection.

Important Note for Owners

It is crucial for owners to understand that this communication, NHTSA ID 11006247, is an information-gathering effort by Honda, not a recall or a repair campaign. If your 2023-2024 Honda CR-V rear door weatherstrip exhibits any of the described issues and meets the qualifiers (no collision, no prior repair), your dealership is being asked to document the problem for Honda's engineering teams. Dealers are specifically instructed not to attempt any repair on such vehicles during the initial visit if they meet the criteria for this information collection. The purpose is to collect the vehicle in its original problematic state for analysis.

Dealership personnel who successfully identify and report a qualifying vehicle that leads to a parts or information collection may receive a VISA gift card as a gesture of appreciation from Honda.

Source: NHTSA ID: 11006247