2023-2024 Honda Accord CR-V Rear Door Weatherstrip Issues

American Honda Motor Co., Inc. (AHM) has issued a manufacturer communication, NHTSA ID 11001418, to its dealerships regarding customer complaints about the rear door weatherstrip on 2023-2024 Honda Accord and CR-V vehicles. The company is actively collecting information to understand the root cause of these issues.

This communication, titled "Request for Parts: 2023-2024 Accord & CR-V Rear Door Weatherstrip Issues," highlights a need for dealerships to identify and report vehicles exhibiting specific conditions related to the rear door weatherstrips. The goal is to gather parts from affected vehicles for analysis before any repair attempts are made.

Symptoms

Owners of 2023-2024 Honda Accord or CR-V vehicles may notice issues with the rear door weatherstrip. The primary symptoms include the weatherstrip being "loose, torn or deformed." This can also manifest as a "gap seal between the front door and the rear door that is loose, torn or deformed."

Why Honda is Collecting Information

Honda is currently searching for vehicles that exhibit these specific weatherstrip problems. The manufacturer's objective is to collect certain parts from these vehicles. This collection is crucial for a thorough investigation into the underlying causes of the loose, deformed, or torn weatherstrip conditions. By examining the parts directly, Honda aims to gain a better understanding of the issue.

Important Warnings for Dealerships and Owners

This communication, NHTSA ID 11001418, is explicitly "solely directed to Honda dealership personnel." It instructs dealers to handle it accordingly and provide a copy to their Shop Foreman and all Service Advisors. Crucially, Honda has requested that parts be collected from the vehicle "prior to you attempting a repair of any kind." This means that if your vehicle exhibits the Honda Accord CR-V rear door weatherstrip issue and meets the specified qualifiers, the dealership should not attempt to fix it before contacting Honda's Technical Information & Support (TIS).

How Dealerships Identify Affected Vehicles

For a vehicle to be considered for this parts collection initiative, it must meet several specific requirements:

• Visual Confirmation: The weatherstrip issue must be visually confirmed, and the weatherstrip must still be installed on the rear door. Dealerships are required to capture close-up photos of the problem.
• No Collision History: The vehicle must not have been involved in any collision.
• No Prior Repair: No repair attempt for this specific weatherstrip issue should have been made during the current service visit.

What Owners Should Do

If you own a 2023-2024 Honda Accord or CR-V and are experiencing a loose, deformed, or torn rear door weatherstrip, you should contact your authorized Honda dealership. Explain the symptoms you are observing. The dealership will then assess if your vehicle meets Honda's criteria for this information-gathering effort. If your vehicle qualifies, the dealership will capture photos of the Honda Accord CR-V rear door weatherstrip issue and email Honda's Technical Information & Support (TIS) department for further instructions. Honda may then contact the dealership to record specific vehicle information and provide guidance on the next steps, potentially including the collection of parts for analysis.

Source: NHTSA ID 11001418