2023-2024 Honda CR-V Windshield Washer Inop / Leaking

Important Notice for Dealerships

This communication, titled "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)", is specifically directed to Honda dealership personnel. Dealerships are instructed to print this message and provide copies to their Shop Foreman and all Service Advisors. This ensures that all relevant staff are aware of the ongoing investigation and the required actions.

Symptoms of the Windshield Washer Issue

American Honda Motor Co., Inc. (AHM) is actively investigating customer complaints regarding the windshield washer system in certain 2023-2024 Honda CR-V vehicles. Owners may notice that the "windshield washer system inop" (inoperative) or that the system is leaking. Both conditions can impair visibility and safe driving, especially in adverse weather conditions.

Vehicles Under Investigation

Honda's investigation specifically targets 2023 and 2024 model year Honda CR-V vehicles. The primary component of interest is the windshield washer motor, identified by part number P/N 76806-TLA-C01. This focused approach helps Honda pinpoint the exact cause of the reported issues.

Conditions for Investigation

Honda is interested in collecting data and parts only if specific conditions are met. For a vehicle to qualify for this special investigation, the following must be true:

• The windshield washer system must be either leaking or inoperative. Dealerships are required to capture a short video demonstrating the concern.
• The issue must be definitively traced to the windshield washer motor (P/N 76806-TLA-C01).
• No aftermarket parts should be installed on the windshield washer system.
• There should have been no previous repair attempts made on the washer system.
• The vehicle must not have been involved in a collision.

These strict qualifiers ensure that Honda collects data from vehicles with a clear, unadulterated failure mode, helping them to accurately diagnose the root cause of the Honda CR-V washer inop problem.

What Owners Should Do

If your 2023-2024 Honda CR-V is experiencing a "windshield washer motor inop" or a leaking windshield washer system, it is recommended to contact your authorized Honda dealership. Inform them about the issue and mention that you are aware of Honda's ongoing investigation into this specific problem. Your dealership will be able to assess if your vehicle meets the criteria for Honda's parts collection program.

Honda's Investigation Process

To better understand the underlying cause of the windshield washer system issues, Honda is collecting specific parts from affected vehicles. This proactive measure allows Honda engineers to conduct detailed analysis of the failed components. The goal is to identify why the washer motor might become inoperative or start leaking, ultimately leading to a permanent solution or improved part design. This process is crucial for addressing the Honda CR-V washer inop issue effectively.

Information Required from Dealerships

If a vehicle meets the specified qualifiers, dealerships are instructed to contact Honda's Technical Information & Support (TIS) group. This can be done via email at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions and record necessary vehicle information. The email to TIS must include:

• Email Title: Model Year (e.g., 2024), Model Name (e.g., CR-V), Issue (e.g., Brake Judder), and VIN.
• Email Body: Dealer Number, Technician's Name, Best Phone Number to be Reached, Current Mileage, confirmation that the vehicle meets all five qualifiers, an attached video of the concern, and the DPTS #.

As an incentive for technicians to identify and report qualifying vehicles, Honda is offering a VISA gift card for successful submissions that lead to parts collection. This encourages dealerships to participate fully in the investigation, helping Honda gather the necessary data to resolve the "windshield washer motor inop" concern.

Source: NHTSA ID 11000715