2023-2024 Honda CR-V Windshield Washer Motor Inop

American Honda Motor Co., Inc. (AHM) has issued a dealer communication, identified by the subject line "Request for Parts: 2023-2024 CR-V Windshield Washer Motor Inop (ACTION REQUIRED)", to address customer complaints regarding the windshield washer system in certain 2023-2024 Honda CR-V vehicles. This communication indicates a proactive effort by AHM to understand the root cause of these issues before any repairs are attempted.

The primary concern is a "windshield washer system inop, leaking or both," meaning the system either fails to operate or leaks fluid. This problem specifically points to the washer motor, identified by part number P/N 76806-TLA-C01, as the potential source of the malfunction. If you are experiencing a Honda CR-V washer inop, your vehicle might be part of this investigation.

Symptoms

Owners of affected 2023-2024 Honda CR-V vehicles may observe one or both of the following symptoms related to their windshield washer system:

• The windshield washer system is inoperative, meaning no fluid sprays onto the windshield when activated.
• The windshield washer system is leaking fluid.

These conditions can impair visibility, especially during adverse weather, and should be addressed promptly.

Manufacturer's Investigation & Request for Parts

AHM is currently collecting specific parts from vehicles exhibiting the Honda CR-V washer inop condition to conduct a thorough analysis. This is a critical step to better understand the cause of the problem before developing a standardized repair procedure. Dealers are instructed not to attempt any repairs on qualifying vehicles until AHM has collected the necessary parts.

Qualifying Conditions for Investigation

For a vehicle to be considered part of this investigation, it must meet specific criteria. If your 2023-2024 Honda CR-V is experiencing a Honda CR-V washer inop, your dealer will check for these conditions:

• The windshield washer system must be either leaking or inoperative. A short video demonstrating the concern is required.
• The issue must be definitively traced to the washer motor, specifically part number P/N 76806-TLA-C01.
• No aftermarket parts should be installed on the washer system.
• The vehicle should not have had any previous repair attempts related to this issue.
• The vehicle must not have been involved in a collision.

What Owners Should Know

If your 2023-2024 Honda CR-V exhibits a "windshield washer system inop, leaking or both" and you believe it meets the qualifiers, you should contact your authorized Honda dealership. Dealers are instructed to reach out to Honda's Technical Information & Support (TIS) group via email ([email protected]) or phone (800-880-1072, Monday-Friday, 7am-5pm PST) to report the vehicle. TIS will provide further instructions for vehicle information and part collection.

Important Warning: Do not attempt to repair the windshield washer system yourself or have an independent shop perform repairs if you wish for your vehicle to be considered for this investigation. Honda is specifically requesting to collect parts prior to any repair attempts to facilitate their analysis.

As a gesture of appreciation, technicians who successfully identify and report a qualifying vehicle that is accepted for parts collection will receive a VISA gift card from AHM.

Source: NHTSA ID: 10253574