2023-2024 Honda CR-V Door Mirror Vibration Investigation

American Honda Motor Co., Inc. (AHM) has initiated a "Request for Visit: 2023-2024 CR-V Door Mirror Vibration (ACTION REQUIRED)" to address customer complaints concerning vibrating door mirrors. This communication, identified as a PRIORITY/ACTION REQUIRED message, seeks to gather specific 2023-2024 Honda CR-V vehicles for inspection. The goal is to better understand the root cause of the Honda CR-V door mirror vibration issue before any repair attempts are made.

Symptoms of Door Mirror Vibration

Owners of certain 2023-2024 Honda CR-V models have reported that the driver's and/or passenger's door mirror vibrates while the vehicle is being driven. This condition can be distracting and may affect visibility. American Honda Motor Co., Inc. is actively searching for vehicles exhibiting this specific symptom to conduct further inspections.

Important Qualification Criteria

For a 2023-2024 Honda CR-V to be considered for this investigation, it must meet strict qualification requirements. Dealerships are instructed to identify vehicles that satisfy all of the following conditions:

• The door mirror vibration must be consistently duplicable by the technician, with the specific speed range at which the vibration occurs noted.
• The vehicle must not have been involved in any prior collision.
• No repair attempts should have been made for this specific door mirror vibration issue.

What Owners Should Know

It is crucial for owners and dealerships to understand that American Honda Motor Co., Inc. wants to inspect qualifying vehicles before any repairs are attempted. The manufacturer explicitly states, "AHM would like to inspect the vehicle before you attempt a repair of any kind." This ensures that the vehicle's original condition, as it relates to the Honda CR-V door mirror vibration, can be thoroughly evaluated to understand the cause.

How Dealerships Can Participate

If a dealership encounters a 2023-2024 Honda CR-V that matches the qualification criteria for the Honda CR-V door mirror vibration investigation, they should contact Technical Information & Support (TIS). Dealership personnel can email TIS at [email protected] or call 800-880-1072. The TIS support line operates Monday through Friday, from 7:00 AM to 5:00 PM PST.

When contacting TIS, dealerships must provide specific vehicle information. The email title should include:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue (e.g., Door Mirror Vibration)
• VIN

The body of the email should contain:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

As a token of appreciation, dealer personnel who successfully identify and report a qualifying vehicle that becomes a candidate for a Dealer Visit, Parts Collection, or Info Collection will receive a VISA gift card from AHM.

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Source: NHTSA ID 10249199