2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose Issue

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort concerning customer complaints about the "drip mold not set, detaching or loose" condition on certain 2023-2024 Honda CR-V vehicles. This initiative, identified as "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose," aims to allow AHM to inspect affected vehicles directly to understand the underlying cause of this Honda CR-V drip mold issue before any repair work is performed.

This communication is marked as "PRIORITY/ACTION REQUIRED" for Honda dealership personnel, emphasizing the importance of identifying and reporting qualifying vehicles. The goal is to gather comprehensive data to inform potential future service actions or design improvements related to the Honda CR-V drip mold.

What's Happening with the Honda CR-V Drip Mold?

Owners of 2023-2024 Honda CR-V models may notice that the vehicle's drip mold appears to be not properly set, detaching, or loose. This condition refers to the trim piece typically located along the roofline or windshield that helps channel water away from the vehicle's windows and body. AHM is specifically interested in these visual anomalies to investigate why they are occurring.

By inspecting vehicles with this specific complaint, AHM seeks to determine if there's a manufacturing defect, design flaw, or other factor contributing to the drip mold not set, detaching or loose condition. This proactive approach helps ensure a thorough understanding of the problem before developing official repair procedures.

Vehicles Under Investigation

AHM is interested in inspecting 2023-2024 Honda CR-V vehicles that meet specific criteria. For a vehicle to qualify for this investigation, it must:

• Have a VIN that starts with 7FA.
• Exhibit a visually confirmable "drip mold not set, detaching or loose" condition. Dealerships are required to take one wide-angle and one close-up photo to document this.
• Not have been involved in any prior collision.
• Not have had any repair attempts made for this specific drip mold issue.

These qualifiers help AHM focus its investigation on vehicles that are most likely to provide clear insights into the root cause of the Honda CR-V drip mold problem.

Important Information for Owners

If you own a 2023-2024 Honda CR-V and are experiencing a "drip mold not set, detaching or loose" condition, it's crucial to understand AHM's directive. American Honda explicitly states that they would like to inspect the vehicle before any repair of any kind is attempted by a dealership or independent shop. Attempting a repair prior to AHM's inspection could disqualify your vehicle from this specific investigation.

This communication is primarily directed at Honda dealership personnel, meaning owners will not receive a direct notification from AHM about this specific information-gathering effort. Owners should proactively contact their dealership if they believe their vehicle meets the described criteria.

What Owners Should Do

If your 2023-2024 Honda CR-V exhibits the "drip mold not set, detaching or loose" condition and you believe it meets the qualifiers (especially regarding no prior collision or repair attempts for this issue), you should contact your local authorized Honda dealership. Inform them about the issue and mention that you are aware of AHM's "Request for Visit" regarding the Honda CR-V drip mold.

Your dealership will then be responsible for contacting American Honda's Technical Information & Support (TIS) group. They can reach TIS via e-mail at [email protected] or by calling 800-880-1072 (Monday-Friday, 7am-5pm PST). The dealership will need to provide specific information, including:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue (e.g., Drip Mold Not Set/Detaching/Loose)
• Your Vehicle Identification Number (VIN)
• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

By reporting your vehicle, you contribute to AHM's understanding of the issue, which could lead to a broader solution for all affected owners. As an incentive for dealerships to identify and report qualifying vehicles, AHM is offering a VISA gift card to personnel whose reported vehicle is accepted as a candidate for inspection.

Source: NHTSA ID 10248674