2023-2024 Honda CR-V Door Mirror Vibration Investigation

Background to the Investigation

American Honda Motor Co., Inc. (AHM) has initiated an investigation into reports of door mirror vibration affecting certain 2023-2024 Honda CR-V vehicles. This effort, identified by NHTSA ID 10246403, is part of a broader attempt to understand the underlying cause of this condition. Rather than providing a repair solution at this stage, AHM is focused on gathering more information directly from affected vehicles.

The manufacturer is specifically looking to inspect vehicles that exhibit the "door mirror vibrating while vehicle is being driven" symptom. This proactive approach aims to ensure a comprehensive understanding of the issue before developing any potential remedies.

Symptoms of Door Mirror Vibration

Owners of 2023-2024 Honda CR-V models may notice that the driver's and/or passenger's door mirror vibrates while the vehicle is in motion. This vibration can occur at various speeds and is the primary symptom Honda is investigating. If you experience a persistent Honda CR-V door mirror vibration, your vehicle might be a candidate for this study.

Qualifying Conditions for Participation

For your 2023-2024 Honda CR-V to be considered for this investigation, it must meet specific criteria outlined by AHM:

• Duplicatable Vibration: The door mirror vibration must be consistently reproducible, and the speed range at which it occurs should be noted.
• No Prior Collision: The vehicle must not have been involved in any collision.
• No Repair Attempts: No previous repair attempts should have been made specifically for this door mirror vibration issue.

Important Deadlines and Warnings

This is a "PRIORITY/ACTION REQUIRED" communication for dealerships, indicating the urgency of the request. The original communication was sent on November 27, 2023, and explicitly stated that it "Expires on 12/11/2023." This means the window for dealerships to identify and report qualifying vehicles was very narrow. Owners who believe their vehicle qualifies should contact their dealer immediately, acknowledging this tight deadline.

It is crucial to understand that AHM wishes to inspect the vehicle before any repair of any kind is attempted for this specific issue. Attempting a repair beforehand may disqualify your vehicle from the investigation.

How to Report Your Vehicle

If your 2023-2024 Honda CR-V meets the qualifying conditions, you should contact your Honda dealership. Dealership personnel are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). When contacting TIS, the dealership must include specific information in the email title and body:

Email Title Information:

• Model Year (e.g., 2023)
• Model Name (e.g., CR-V)
• Issue (e.g., Door Mirror Vibration)
• VIN

Email Body Information:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

TIS will then provide further instructions to the dealership to record the necessary vehicle information.

What Owners Should Know

This investigation is an opportunity for owners experiencing the Honda CR-V door mirror vibration to contribute to a better understanding of the issue. As a gesture of appreciation, AHM will provide the referring dealer personnel with a VISA gift card if a vehicle is successfully identified as a candidate and is subject to a successful Dealer Visit/Parts Collection/Info Collection. While this incentive is for the dealer personnel, it highlights Honda's commitment to resolving this concern.

Owners should be aware that this is an information-gathering stage, not a recall or a direct repair campaign. Your participation helps Honda diagnose and potentially resolve the Honda CR-V door mirror vibration for the broader vehicle population.

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Source: NHTSA ID 10246403