2023-2024 Honda CR-V Door Mirror Vibration Investigation

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort concerning customer reports of the driver's and/or passenger's door mirror vibrating while the vehicle is being driven. This initiative, identified as a "Request for Visit: 2023-2024 CR-V Door Mirror Vibration (ACTION REQUIRED)", aims to gather more information to understand the underlying cause of this condition. This communication, marked as "PRIORITY/ACTION REQUIRED", is directed to Honda dealership personnel to identify and report qualifying vehicles.

Symptoms of Door Mirror Vibration

Owners of 2023-2024 Honda CR-V vehicles may notice their exterior side mirrors shaking or vibrating, particularly when the vehicle is in motion. This condition, known as Honda CR-V door mirror vibration, can affect either the driver's side mirror, the passenger's side mirror, or both. The vibration is typically observed while the vehicle is being driven.

For a vehicle to be considered for this investigation, the door mirror vibration must be consistently reproducible. It is helpful if the speed range at which the vibration occurs can be noted by the owner or technician, as this aids in diagnosis and data collection.

Qualifying Your Vehicle for Inspection

AHM is specifically searching for certain 2023-2024 Honda CR-V vehicles that exhibit this door mirror vibration. To qualify for this investigation, a vehicle must meet specific criteria:

• The door mirror vibration must be consistently duplicable. Dealership personnel should note the speed range during which the vibration is observed.
• The vehicle must not have been involved in any collision.
• No repair attempts should have been made for this specific door mirror vibration issue.

Important Notice for Owners

If your 2023-2024 Honda CR-V is experiencing a Honda CR-V door mirror vibration, it is crucial to understand Honda's request. AHM explicitly states that they "would like to inspect the vehicle before you attempt a repair of any kind." This means owners should not try to fix the mirrors themselves or have an independent shop perform repairs if they wish for their vehicle to be considered for this data collection effort.

This communication is solely directed to Honda dealership personnel. Owners should contact their Honda dealer to report the issue.

Action Required by Dealerships

If a vehicle matching the qualifying criteria comes into a Honda dealership, the service team is instructed to contact Technical Information & Support (TIS). Dealerships should either email TIS at [email protected] or call 800-880-1072. The TIS line operates Monday through Friday, 7am to 5pm PST.

When contacting TIS, dealerships must include specific information in their email. The email title should contain:

• Model Year (e.g., 2023)
• Model Name (e.g., Accord)
• Issue (e.g., Brake Judder) – in this case, "Door Mirror Vibration"
• VIN

The body of the email should include:

• Dealer Number
• Your Name (referring dealer personnel)
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

TIS will then contact the dealership to record additional vehicle information and provide further instructions regarding the inspection process for the Honda CR-V door mirror vibration.

Dealership Incentive

As a gesture of appreciation, AHM will provide a VISA gift card to dealer personnel who successfully identify and report a qualifying vehicle that leads to a successful Dealer Visit, Parts Collection, or Information Collection. TIS will provide additional details if this incentive applies.

NHTSA ID: 10244297