2023-2024 Honda CR-V Drip Mold Not Set/Detaching/Loose

Background: Honda CR-V Drip Mold Investigation

American Honda Motor Co., Inc. (AHM) is actively investigating customer complaints regarding the "drip mold not set, detaching or loose" condition on certain 2023-2024 Honda CR-V vehicles. This initiative, identified as "Request for Visit: 2023-2024 CR-V Drip Mold Not Set/Detaching/Loose (ACTION REQUIRED)", aims to gather more information to understand the underlying cause of this issue.

AHM's primary goal is to inspect affected vehicles before any repair attempts are made. This proactive approach helps them thoroughly analyze the condition and develop an effective solution.

Qualifying Conditions for Inspection

Honda is specifically interested in 2023-2024 Honda CR-V vehicles that meet a strict set of criteria for this investigation. Your vehicle may qualify if:

• The Vehicle Identification Number (VIN) begins with "7FA".
• The "drip mold not set, detaching or loose" condition can be visually confirmed, ideally with both wide-angle and close-up photographs.
• The vehicle has not been involved in any collision.
• No repair attempts have been made to address this specific drip mold issue.

Important Information for Owners

This communication is primarily directed at Honda dealership personnel. If your 2023-2024 Honda CR-V exhibits the "drip mold not set, detaching or loose" issue and meets the qualifying conditions, your dealership may be asked to contact Honda's Technical Information & Support (TIS).

It is crucial to understand that Honda wishes to inspect the vehicle before any repair is attempted. This allows their technical teams to gather critical data to better understand the root cause of the Honda CR-V drip mold problem.

What Dealers Need to Do

If a dealership encounters a 2023-2024 Honda CR-V that matches the specified qualifiers for the "drip mold not set, detaching or loose" condition, they are instructed to contact Honda's Technical Information & Support (TIS). Dealers can reach TIS via email at [email protected] or by phone at 800-880-1072, available Monday through Friday from 7 AM to 5 PM PST.

Dealerships will need to provide specific vehicle information, including the model year, model name (e.g., CR-V), the issue description (e.g., "drip mold not set, detaching or loose"), and the VIN. Additionally, the email body should include the dealer number, the sender's name, a best contact phone number, the vehicle's current mileage, and the DPTS#.

As a gesture of appreciation, Honda will provide a VISA gift card to dealer personnel who identify a qualifying vehicle that is accepted for further investigation.

Source: NHTSA ID: 10242563