2023 Honda CR-V Run Channel Issue Information Request

American Honda Motor Co., Inc. (AHM) has issued a communication titled "Request for Info: 2023 CR-V Run Channel Issue (ACTION REQUIRED)" to its service managers and advisors. This communication, identified by NHTSA ID 10238227, indicates that Honda is actively gathering data on certain 2023 Honda CR-V vehicles. The goal is to better understand the underlying causes of customer complaints related to the vehicle's run channels.

Symptoms of the Issue

Owners of affected 2023 Honda CR-V models may notice several symptoms. These include a "visually defective run channel," which could manifest as visible damage or improper fitment. Additionally, drivers might experience "wind noise" originating from the window area, or a general "window function issue" that impairs the smooth operation of the windows. If your Honda CR-V exhibits these symptoms, it may be part of the investigation.

Honda's Investigation

Honda is specifically looking for 2023 CR-V vehicles where customers have reported a visually defective run channel, wind noise, or window function issue that would typically lead to a recommendation for run channel replacement. To ensure accurate data collection, AHM is interested only in vehicles that meet specific criteria:

• The run channel defect, wind noise, or window function issue must be visually confirmable.
• Any visual defects must be documented with clear photos, including both wide-angle and close-up shots.
• The vehicle must not have been involved in a collision.
• Crucially, no repair attempt should have been made for the issue prior to reporting.

This data collection is vital for Honda to understand the root cause of the problem before any repairs are initiated. The focus is on gathering information about the Honda CR-V defective run channel to inform future solutions.

Important Information for Owners

If you own a 2023 Honda CR-V and are experiencing a visually defective run channel, wind noise, or window function issue, it is important to contact your dealership. Honda has explicitly stated that they wish to collect specific information from the vehicle prior to you attempting a repair of any kind. This means that neither you nor your dealership should attempt to remove the run channel or perform any repairs before Honda's Technical Information & Support (TIS) team has been contacted and has provided instructions. Attempting repairs beforehand could disqualify your vehicle from the information collection process.

What to Expect at the Dealership

If your 2023 Honda CR-V matches the qualifiers, your dealership will need to contact Honda's Technical Information & Support (TIS) group. Dealership personnel are instructed to email [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will then provide further instructions on how to proceed. To facilitate this process, the dealership will need to provide specific information via email, including:

• The model year (2023) and model name (CR-V).
• A description of the issue (e.g., "visually defective run channel").
• Your vehicle's VIN.
• The dealer number, the technician's name, a best phone number to be reached, the current mileage, and the DPTS#.

This structured approach ensures that all necessary data points regarding the Honda CR-V defective run channel are captured accurately for Honda's analysis. As an incentive, Honda is offering a Visa gift card to technicians who successfully identify and report a qualifying vehicle that is accepted for data collection.