2024 Honda Civic Passenger Side Rear Window Inop

American Honda Motor Co., Inc. (AHM) has initiated a special request for visits concerning certain 2024 Honda Civic vehicles. This communication, titled "Request for Visit: 2024 Civic Passenger Side Rear Window Regulator Inop," indicates that AHM is investigating customer complaints regarding an inoperative (inop) passenger side rear window. The company aims to collect specific parts from affected vehicles to better understand the underlying cause of this condition before any repairs are attempted.

This is not a recall or a standard repair bulletin, but rather a focused effort to gather data. Honda is particularly interested in vehicles exhibiting a consistent "passenger side rear window inop" condition from both the driver's master switch and the individual window switch.

Symptoms of the Issue

Owners of a 2024 Honda Civic may experience a "passenger side rear window inop" condition. This means the passenger side rear window will not move up or down when operated from either the driver's door master switch or the window's own switch. It is crucial that this issue is constant and not intermittent for the vehicle to qualify for Honda's investigation program.

Qualifying Conditions for Participation

AHM is interested in collecting parts only from 2024 Honda Civic vehicles that meet specific criteria. Your vehicle may qualify if:

• The manufactured date on the driver's door jamb is AFTER August 2023.
• The "passenger side rear window inop" condition is constant, not intermittent.
• The vehicle exhibits no window noise or slow operation unless it is also completely inoperative.
• A previous replacement of the window regulator for this issue is acceptable.
• No repair has been attempted for this specific issue during the current visit to the dealership.

Important Warnings for Owners

It is important for owners to understand that Honda is specifically looking for vehicles where no repair has been attempted for this issue during the current visit. If a repair has already been tried, the vehicle will not qualify for this particular parts collection program. Additionally, a vehicle with only window noise or slow operation, without the window being completely inoperative, will not be accepted into this program.

What Owners Should Do

If your 2024 Honda Civic is experiencing a constant "passenger side rear window inop" condition and meets the other qualifying criteria, you should contact your authorized Honda dealership. The dealership personnel will then evaluate your vehicle and, if it qualifies, may contact Honda's Technical Information & Support (TIS) group. TIS can be reached via email at [email protected] or by phone at 800-880-1072 (Monday-Friday, 7am-5pm PST).

If your vehicle is accepted, the dealership will be asked to provide specific information, including the model year (e.g., 2024), model name (e.g., Civic), the issue (e.g., "passenger side rear window inop"), and the VIN. They will also need to submit a video demonstrating the inoperative window, which includes removing the door panel and showing the window switch operation with no movement. Technicians whose vehicles are accepted for this program may receive a VISA gift card as a gesture of appreciation.