2022-2025 Honda Accord/Civic/Odyssey Rearview Mirror Bracket Issue

Honda is actively investigating a concern regarding a detached or loose rearview mirror bracket/slug in certain 2022-2025 Accord, Civic, and Odyssey vehicles. The manufacturer, American Honda Motor Co., Inc. (AHM), is seeking to collect specific parts from affected vehicles to better understand the underlying cause of this condition.

This initiative is part of Honda's commitment to vehicle safety and quality. By collecting these parts, Honda aims to gather crucial data to diagnose why the rearview mirror bracket is becoming detached or loose from the windshield, particularly when the failure is not between the mount spring and the bracket itself.

What Honda is Investigating

Honda's Technical Information & Support Group has issued a communication, identified by NHTSA Manufacturer Communication 11028511, to dealerships requesting assistance in identifying vehicles that exhibit a detached or loose rearview mirror bracket/slug. This specific request targets 2023-2025 Accord models, and 2022-2025 Civic and Odyssey models.

The primary goal is to analyze the failed components before any repairs are attempted. This data collection is crucial for Honda to develop a comprehensive understanding of the issue and potentially implement future solutions.

Symptoms of a Detached Rearview Mirror Bracket

Owners of affected vehicles may notice that their rearview mirror bracket/slug is either completely detached from the windshield or feels loose. This condition specifically refers to the bracket/slug that mounts the rearview mirror to the windshield, not issues with the mirror assembly itself.

Important Warnings for Owners

Owners should be aware of specific conditions that Honda will not accept for this parts collection program. If the BRACKET/SLUG is still attached to the windshield, the vehicle will not qualify for this specific investigation. Honda is only interested in vehicles where the rearview mirror bracket is detached or loose.

Vehicle Qualification Criteria

For a vehicle to qualify for Honda's parts collection program concerning the detached or loose rearview mirror bracket, it must meet all of the following requirements:

• The vehicle's manufactured date, found on the driver's door jamb, must be AFTER December 2022.
• The rearview mirror BRACKET/SLUG MUST be detached or loose from the windshield. Technicians will be required to remove the housing and capture a photo of the detached or loose condition.
• The vehicle will NOT be accepted if the BRACKET/SLUG is still attached to the windshield.
• Cracks or chips on the windshield are acceptable, provided the rearview mirror bracket is detached or loose.
• Previous replacement of the windshield is acceptable only if a Honda genuine part was used.
• The vehicle must not have been involved in a collision.
• No repair attempt for this specific issue should have been made during the current visit to the dealership.

What to Do If Your Vehicle Qualifies

If your 2022-2025 Honda Accord, Civic, or Odyssey exhibits a detached or loose rearview mirror bracket and meets the above qualification criteria, you should contact your authorized Honda dealership. The dealership's service department will then communicate with Honda's Technical Information & Support (TIS) group.

To facilitate this process, your dealership will need to provide specific information to TIS, including:

• Your vehicle's model year and model name.
• A description of the issue (e.g., "Rearview Mirror Bracket Detached").
• Your vehicle's VIN (Vehicle Identification Number).
• The dealership's name and number, along with their city and state.
• Your name and best phone number.
• The vehicle's current mileage.
• Confirmation that the vehicle meets all seven qualifiers, along with an attached photo of the rearview mirror condition.
• The DPTS# (Dealer Parts Tracking System number).

This process ensures that Honda collects the necessary data from qualifying vehicles. As a token of appreciation, Honda offers a VISA gift card to technicians who successfully identify and report qualifying vehicles.

Source: NHTSA Manufacturer Communication 11028511.