2021-2023 Honda Center Display Issues

American Honda Motor Co., Inc. (AHM) has initiated an information-gathering effort concerning customer complaints related to the center display in several of its popular models. This communication, dated May 31, 2024, and expiring on June 14, 2024, highlights a proactive approach to understanding and resolving potential Honda center display issues.

Symptoms of Honda Center Display Issues

Owners of affected Honda vehicles may observe their center display exhibiting specific malfunctions. These include the display flickering, flashing, or becoming frozen. It's important to note that the "frozen" screen condition is specifically being investigated for Civic and CR-V models only.

These visual disturbances can impact the usability of the infotainment system and other vehicle functions controlled via the center display. Honda is keen to collect detailed information to diagnose the underlying causes of these symptoms.

Vehicles Under Investigation

Honda's investigation focuses on specific model years and vehicles. The models identified are:

• 2020-2021 Honda Civic
• 2020-2022 Honda CR-V
• 2022-2023 Honda Pilot
• 2022-2023 Honda Passport

This broad scope indicates a widespread effort to understand if a common factor is contributing to the reported Honda center display issues across different vehicle lines.

Honda's Information Collection Initiative

To better understand the cause of these display conditions, AHM is actively collecting data from vehicles exhibiting the symptoms. This is a crucial step to identify patterns and potential solutions before any repair procedures are developed or implemented. The manufacturer communication emphasizes that information should be collected prior to you attempting a repair of any kind.

Specific Conditions for Reporting

Honda has outlined specific qualifiers that a vehicle must meet for its case to be considered part of this information collection. These conditions ensure that the data gathered is relevant to the specific problem Honda is trying to solve. Your vehicle must meet all of the following requirements:

• For Civic and CR-V models, LX trim vehicles are excluded.
• The "frozen screen" condition is only applicable for Civic and CR-V models.
• The display must NOT be blank or black; it must be showing some content, even if malfunctioning.
• The issue must be duplicatable, meaning it can be consistently reproduced.
• No repair has been attempted for this issue on the vehicle.

What Owners Should Do

If you own a 2021-2023 Honda Civic, CR-V, Passport, or Pilot and are experiencing center display flickering, flashing, or a frozen screen (for Civic/CR-V), and your vehicle meets the specific qualifiers, it is important to contact your authorized Honda dealership. Explain your symptoms clearly and inform them that you believe your vehicle might be relevant to Honda's information collection initiative regarding Honda center display issues. Your dealership will then follow Honda's instructions to submit your vehicle's information to Technical Information & Support (TIS).

Important Note for Dealerships

This message is specifically directed to Honda dealership personnel. Dealerships are instructed to email Technical Information & Support (TIS) at [email protected] or call 800-880-1072 (Monday-Friday, 7am-5pm PST) if they encounter a vehicle matching the specified qualifiers. The email should include the model year, model name, issue description (e.g., "center display flickering"), VIN, dealer number, your name, best phone number, current mileage, and confirmation that the vehicle meets all qualifiers. As an incentive, AHM will provide a VISA gift card to dealership personnel who successfully identify and report a qualifying vehicle that is accepted for data collection.

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Source: NHTSA ID: 11000713