2020-2022 Honda Civic / CR-V Display Flashes Info Request

American Honda Motor Co., Inc. (AHM) has initiated a data collection effort concerning certain 2020-2021 Honda Civic and 2020-2022 Honda CR-V vehicles. This effort, identified as "Request for Info: 2020-2022 Civic & CR-V Center Display Flashes (ACTION REQ'D)", seeks to gather comprehensive information about customer complaints related to the center display. The goal is to better understand the underlying cause of the reported conditions before any repair procedures are attempted.

Symptoms

Owners of affected 2020-2021 Honda Civic and 2020-2022 Honda CR-V vehicles may observe their center display exhibiting one or more of the following issues:

• Flickering: The screen rapidly brightens and dims, or shows intermittent visual disturbances.
• Flashing: The display intermittently turns on and off.
• Frozen: The screen becomes unresponsive, stuck on a particular image, or completely non-functional.

These symptoms collectively describe the "Honda display flashes" issue that AHM is actively investigating.

Important Qualifiers for Reporting

Honda is specifically interested in vehicles that meet strict criteria. Your vehicle must satisfy all of the following conditions for the information to be considered relevant to this investigation:

• Exclude LX Trim Vehicles: The document explicitly states to "Exclude LX trim vehicles." Your vehicle must not be an LX trim model.
• Display Must Not Be Blank or Black: The center display "must NOT be blank or black." The issue must be active flickering, flashing, or freezing, not a completely dark screen.
• Issue Must Be Duplicatable: The problem "must be duplicatable," meaning it can be reliably reproduced by the dealership.
• No Prior Repair Attempts: Crucially, "No repair has been attempted for this issue, including battery reset." This ensures that the collected data is pristine and not influenced by previous interventions. If your 2020-2021 Honda Civic or 2020-2022 Honda CR-V is experiencing "Honda display flashes" and meets these qualifiers, your dealership should contact Honda's Technical Information & Support (TIS) group.

Action Required for Dealerships

If a vehicle arrives at a dealership with a customer complaint matching the "Honda display flashes" issue and meets all the specified qualifiers, dealership personnel are instructed to contact Honda's Technical Information & Support (TIS) group. This contact should occur before any repair attempts are made. TIS can be reached via email at [email protected] or by phone at 800-880-1072, Monday through Friday, 7:00 AM to 5:00 PM PST. The purpose of this contact is to record specific vehicle information and receive further instructions on data collection.

Information to Provide

When contacting TIS, dealerships must provide specific information to assist Honda's investigation into the center display flickering, flashing, or frozen conditions. The email subject line should include:

• Model Year (e.g., 2020)
• Model Name (e.g., Civic or CR-V)
• Issue (e.g., Center Display Flashes)
• VIN

The email body should contain:

• Dealer Number
• Your Name
• Best Phone Number to be Reached
• Current Mileage
• DPTS#

What Owners Should Know

If your 2020-2021 Honda Civic or 2020-2022 Honda CR-V is experiencing a flickering, flashing, or frozen center display, and it meets the specific qualifiers mentioned above (not an LX trim, display not blank/black, issue is duplicatable, and no prior repair attempts including battery reset), you should contact your authorized Honda dealership. It is crucial that no repairs, including battery resets, are attempted prior to the dealership contacting Honda's Technical Information & Support (TIS) team. This "Request for Info: 2020-2022 Civic & CR-V Center Display Flashes (ACTION REQ'D)" is a data collection effort, not a repair bulletin, designed to help Honda understand the root cause of the problem. Technicians who successfully identify and report qualifying vehicles may receive a VISA gift card as a gesture of appreciation.

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Source: NHTSA (Manufacturer Communication) - Request for Info: 2020-2022 Civic & CR-V Center Display Flashes (ACTION REQ'D)