2023-2024 BMW i7 Delivery Stop: Door Module Software Program

Important Warnings for Owners and Dealers

BMW has issued a critical advisory regarding vehicles affected by this delivery stop. It is crucial for both dealers and prospective owners to be aware of these instructions:

• Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop, until the vehicle is repaired. This ensures that all affected vehicles receive the necessary software update before being put into service.
• Do not use or sell replacement equipment/parts subject to a Delivery Stop. The issue is software-related, and replacing hardware will not resolve the underlying problem.

Symptoms of the Door Module Software Issue

Owners of affected 2023-2024 BMW i7 vehicles may experience various functional problems stemming from Ethernet BUS communication issues. These problems occur between the Head Unit (HU-H5) and the rear Door Operating Modules (BMTs). The communication issues can manifest as failures in several key vehicle functions, including:

• Media operation
• Radio control
• Telephone control
• MyModes selection
• Wireless Charging (specifically, the wireless charging tray)

If you experience any of these issues in your 2023 BMW i7, it may be related to the unfavorable software identified in the SIB 61 17 24 delivery stop.

Cause of the Communication Problems

The root cause of these functional failures and communication issues in the 2023-2024 BMW i7 is identified as unfavorable software residing within the Door Operating Modules (BMTs). This software prevents proper Ethernet BUS communication, leading to the observed symptoms.

Repair Procedure Summary

The correction for the SIB 61 17 24 delivery stop involves a software update to the entire vehicle. Technicians must follow a specific procedure to ensure the vehicle's software is brought up to the required level:

1. Determine Current Software Level: The vehicle's current I-level must be identified using either the AIR or AWP (Aftersales Workplace) applications.
2. Program the Vehicle: The vehicle needs to be programmed to I-level G070-24-07-540 or higher. This programming is performed using ISTA 4.48.4x, a software release dated August 12, 2024, or newer.
3. Preparation for Programming: Before initiating the programming, a battery charger must be connected to the vehicle to maintain stable voltage. The programming system, ISTA 4, must also be connected.
4. Execute Measures Plan: Technicians will determine and then fully work through the measures plan, which includes programming, encoding, and enabling the relevant control units.
5. Rework and Testing: Any items on the rework list must be addressed. After programming is complete, a vehicle test is performed, and the fault memory is cleared if necessary. The ISTA system automatically reprograms and codes all programmable control modules that do not have the latest software.

This comprehensive programming ensures that the unfavorable software in the Door Operating Modules (BMTs) is updated, resolving the Ethernet BUS communication issues and restoring proper functionality.

Required Tools and Software

To perform the necessary software update for the 2023 BMW i7 delivery stop, technicians require specific tools and software:

• ISTA 4.48.4x or higher: This is the diagnostic and programming software required to update the vehicle's I-level.
• BMW-approved battery charger/power supply: As referenced in SI B04 23 10, a stable power supply is critical during the programming process to prevent interruptions or damage.

What Owners Should Do

This issue, identified by SIB 61 17 24, primarily concerns vehicles in dealer inventory that have not yet been delivered to customers. If you are awaiting delivery of a 2023-2024 BMW i7, your dealer will ensure this software update is performed before you receive the vehicle.

If you already own a 2023-2024 BMW i7 and are experiencing any of the symptoms listed above—such as issues with media, radio, telephone, MyModes selection, or wireless charging—you should contact your authorized BMW dealer. They can check if your vehicle is affected and arrange for the necessary software update. The repair code for this action is 0061730800.

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Source: NHTSA Manufacturer Communication 11006741