2024-2025 Audi MIB3 Radio Favorites and Settings Lost TSB

Audi has issued Technical Service Bulletin (TSB) 2075315/2 to address a concern affecting the MIB3 infotainment system in certain 2024-2025 models. This bulletin, which supersedes TSB Group 91 number 24-54 dated September 18, 2024, details how radio favorites, navigation settings, and sound preferences may be lost after the vehicle's ignition is switched off or after it has been parked for an extended period. The TSB 2075315/2 also notes that the setup wizard might repeatedly appear.

Symptoms

Owners of affected 2024-2025 Audi vehicles may experience one or more of the following issues related to their MIB3 infotainment system:

• "The radio stations saved as favorites during the last trip are no longer stored, after the ignition has been switched off and back on again, or after the vehicle has been parked for an extended period. (In certain cases, only the frequency 88.3 MHz is displayed)."
• "The navigation settings are not saved or are lost after the ignition is switched off and back on. (Last destinations, favorites, etc.)."
• "The sound settings (e.g., balance / fader) are not saved or are lost after switching the ignition off and back on."
• "The setup wizard is displayed repeatedly even though it has already been completed."

These symptoms indicate that the Audi MIB3 settings lost problem is occurring, preventing the system from retaining user-defined preferences.

Diagnosis / Trigger Conditions

According to the TSB, the root cause of the Audi MIB3 settings lost issue stems from an unsuccessful factory settings restoration during the vehicle's Pre-Delivery Inspection (PDI) at the dealership. If the ODIS tester used during PDI did not correctly restore the system to factory settings, the MIB3 system would fail to create the necessary file structure for saving favorites and other settings.

Important Warnings

There are critical considerations for both technicians and owners regarding this issue:

• PDI Requirement: "The pre-delivery inspection (PDI) must be performed using an ODIS tester that corresponds to the tester version specified above, or higher. This is the only way to ensure that the correct test plan is used when resetting the MMI to factory settings and that the settings are stored correctly."
• Data Loss After MMI Reset: "After resetting the system, all settings are restored to factory settings. This also applies to all settings and device connections stored by the user: Navigation destinations, Cell phones, Wi-Fi devices, Key user for Audi connect functions, Etc. The desired settings or device connections must now be set up again. The setup wizard must also be completed again."

Software Updates

Audi has implemented a production solution by modifying the test plan routine in specific ODIS software versions. This ensures that the complaint will no longer occur in newly delivered vehicles. The fixed ODIS software versions are:

• ODIS Service 24.1.1
• Audi brand software version 2024.10.01 / 2.35.4

Repair Procedure Summary

For existing vehicles experiencing the Audi MIB3 settings lost issue, the primary repair involves resetting the MMI system to its factory settings. This procedure will resolve the problem by allowing the system to correctly establish the file structure needed to save settings. Owners can perform this by navigating through the MMI system menu:

1. On the home screen, select: Settings.
2. Then, select: System maintenance.
3. Finally, choose: Restore factory settings.

Follow the on-screen instructions. The system will reset and restart, which may take a few minutes. After the reset, all personal settings and device connections will be erased, and the setup wizard will need to be completed again.

Warranty Information

This Technical Service Bulletin (TSB) 2075315/2 is informational only if the vehicle is outside its warranty period. For warranty claims, the Service Number is 9196, the Damage Code is AX39, and the Labor Operation for resetting to factory settings via the MIB system is 9196 0599 with 20 Time Units (TU). This TSB officially closes the previously tracked PSS 2074612 related to this MIB3 issue.

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Source: NHTSA ID: 11009968