2021-2026 Audi Frameless Window Auto-Drop Issue

Audi has released Technical Service Bulletin (TSB) 2062618/3 to address a condition affecting frameless windows in various models from 2021 to 2026. This TSB, issued on November 10, 2023, supersedes an earlier bulletin, 22-83, dated April 16, 2022. The bulletin details how to resolve instances where the frameless window auto-drop function is inoperative in freezing weather.

Symptoms

Owners of affected Audi vehicles may experience the following issues, particularly in cold weather conditions:

• "Front and/or rear doors cannot be opened or closed in freezing weather."
• The windows may be "frozen to the outer window slot seals," preventing them from dropping when attempting to open or close the doors.
• The "window auto-drop function is inoperative due to snow and ice build-up."

Technical Background

The root cause of the Audi frameless window auto-drop inoperative condition is the accumulation of snow and ice on the windows and the outer window slot seals. This buildup creates a physical blockage, preventing the windows from lowering as they normally would when a door is opened. This mechanism is crucial for frameless doors to clear the door frame, and when it's obstructed, the door cannot be opened or closed properly.

Important Warning

Audi explicitly states: "Parts replacement does not solve this issue. Claims for replaced parts will be subject to review." This means that replacing window components will not fix the problem and will likely not be covered under warranty.

Repair Procedure Summary

The solution for the Audi frameless window auto-drop inoperative issue focuses on clearing the snow and ice buildup. The recommended steps are:

1. Remove Snow and Ice: Use a plastic scraper to carefully remove any snow and ice from the windows. Refer to your Audi owner's manual for specific instructions on care and cleaning.
2. Apply De-icer (If Needed): If snow and ice persist, spray an Audi-approved solvent-free de-icer onto the windows. Focus on the contact area between the outer window slot seal and the window to melt any remaining ice.
3. Verify Operation: After clearing the snow and ice, check the operation of the doors and windows to ensure the auto-drop function works correctly when opening and closing the doors.

Owner Action

If you are experiencing your Audi frameless window auto-drop inoperative in freezing weather, you can perform the steps outlined in the repair procedure yourself. This involves carefully removing snow and ice from the windows and seals, potentially using an Audi-approved de-icer. Since this TSB is informational and not applicable to any Audi Warranty, addressing the issue yourself can save a trip to the dealership. Always refer to your vehicle's owner's manual for proper care and cleaning instructions.

Warranty

This TSB (2062618/3) is classified as informational only and is not applicable to any Audi Warranty. This means that the described condition and its resolution are not covered under standard warranty terms, and owners are responsible for addressing the issue.

NHTSA ID: 10245637