2024 Audi e-tron GT MMI Tiles Cannot Be Moved TSB

Owners of certain 2024 Audi e-tron GT and RS e-tron GT vehicles may encounter an issue where the individual tiles on their MMI main menu cannot be moved or do not retain their new positions. This problem, officially addressed by Audi Technical Service Bulletin (TSB) 2079913/1, is caused by a software fault within the vehicle's infotainment system. This TSB, designated Level EH and released for publishing on November 11, 2025, provides guidance for technicians in the United States market to resolve the "Audi MMI tiles cannot be moved" symptom. It specifically applies to 2024 Audi e-tron GT and RS e-tron GT models.

Symptoms

Owners experiencing this issue will notice specific behaviors related to the MMI infotainment system. The primary complaint is that if a customer attempts to rearrange the individual tiles in the display area of the MMI main menu, the system will not register the change. The tiles will either fail to move or will revert to their original positions. Figure 1 in the TSB visually depicts the MMI main menu, highlighting the individual tiles that customers attempt to rearrange, such as 'RADIO', 'MEDIA', 'PHONE APPS', and 'NAVIGATION'. The issue manifests as a "functionality -> operation sequence incorrect", "functionality -> faulty", or "functionality -> no function" complaint type, specifically when trying to "information, navigation, communication, entertainment -> controlling infotainment with buttons, controls, screen -> move display -> move display using screen" or related to "information, navigation, communication, entertainment -> radio, navigation, MMI and drive device functions -> screen display". The core symptom is that "The tile jumps back to the previous position immediately after it has been moved."

Technical Details and Affected Components

Audi has identified the root cause of the "Audi MMI tiles cannot be moved" issue as a software problem within the vehicle's information electronics. Specifically, the fault lies in control unit 1 for information electronics, which has the diagnostic address 005F. This control unit is responsible for managing the MMI system's functions. The TSB indicates that software versions 4026 and 4014 for the 005F Information electronics control unit are implicated in this malfunction. The system behavior is reproducible in a workshop setting, confirming that the MMI tiles revert to their original positions shortly after being moved.

Important Warnings for Owners and Technicians

Audi has issued specific instructions regarding the repair process for TSB 2079913/1. It is crucial for both owners and technicians to understand these points:

• "Please do not bill repairs under this TSB. This TSB is for reference only; billing info can be found in the relevant TSB for the software update instructions."
• "Replacing parts or attempting repairs will not fix the problem. Unjustified work/replacement parts will be charged back. Invoicing under warranty is not permitted."

These warnings emphasize that the issue is purely software-related. Attempting to replace hardware components will not resolve the problem and will result in charges to the dealership or owner, as such work is considered unjustified. Technicians are also advised to check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during any repair process.

Repair Procedure Summary

The resolution for the "Audi MMI tiles cannot be moved" issue involves a comprehensive software update to the MMI system. Technicians are instructed to update the MMI software by following the detailed directions provided in a separate, prerequisite bulletin: TSB 2079416. This related TSB, titled "91 MMI: overview of customer service packages MLB and MQB for MIB3/ConBox/OCU3/AED2/gateway after UNECE deployment," contains the precise steps for performing the necessary software update. The update targets several key components of the infotainment system, including the MIB3 unit, ConBox, OCU3, AED2, and the gateway module, ensuring that the underlying software defect causing the tile repositioning problem is rectified.

Superseded Information

This Technical Service Bulletin 2079913/1 supersedes an earlier Pending Service Solution (PSS) TSB 2075323. The previous PSS also addressed the same symptom, identified as "PSS 91 MIB3: individual tiles in the MMI main menu cannot be moved." Owners or technicians searching for information on the older bulletin should refer to this updated TSB for the most current repair guidance.

Production Solution

Audi has implemented a production solution for this issue. Vehicles manufactured for the 2025 model year will have the corrected software installed from the factory. This means that 2025 Audi e-tron GT and RS e-tron GT models should not experience the "Audi MMI tiles cannot be moved" problem.

What Owners Should Do

If you own a 2024 Audi e-tron GT or RS e-tron GT and are experiencing the problem where your MMI main menu tiles cannot be moved or jump back to their original position, you should contact your authorized Audi dealership. Explain the symptoms you are observing, referencing Technical Service Bulletin 2079913/1. The dealership will be able to perform the necessary software update, which is detailed in the related TSB 2079416, to resolve the "Audi MMI tiles cannot be moved" issue. This repair is expected to be covered under warranty, as per Audi's instructions to dealers.

NHTSA ID: 2079913/1