2022-2023 Audi e-tron GT Service Package Update 91VT

What is the Audi UPDATE 91VT Service Package?

Audi has released a service package, identified as UPDATE 91VT, for its 2022-2023 e-tron GT and RS e-tron GT vehicles. This action is officially termed a "Customer Satisfaction Package" (NVLW) and aims to ensure that these vehicles meet Audi's highest quality expectations. The Audi e-tron GT service package update became available on September 04, 2024, and applies to both USA and Canadian market vehicles.

This update is part of Audi's commitment to customer satisfaction, addressing potential issues or improvements through a proactive service measure rather than a recall.

Important Information for Owners

It is crucial for owners of affected vehicles to understand how this Audi e-tron GT service package update differs from typical recalls or service actions. Audi has explicitly stated that "Updates differ from recalls and service actions; consumers are notified in writing of recalls and service actions. Therefore, consistent with general policy governing Updates, customers will not be receiving letters about this action."

This means that if you own a 2022-2023 Audi e-tron GT or RS e-tron GT, you will not receive a direct mail notification about this specific update. Owners should be aware that their vehicle may require this update during their next service visit. Furthermore, Audi has instructed dealers that "Affected vehicles in dealer inventory cannot be delivered to consumers until this Update is completed." This ensures that all new and certified pre-owned vehicles are updated before reaching customers.

How Dealers Address the UPDATE 91VT

Audi dealers are responsible for ensuring that every affected vehicle receives the UPDATE 91VT before being delivered to consumers. This process is integral to maintaining Audi's quality standards. Dealers must refer to the specific "91VT bulletin" for detailed criteria, conditions, and remedies related to this service package.

For complete repair and claiming instructions, technicians are directed to consult ELSA and Service References in Elsa2Go. Dealers are also required to check their daily campaign open inventory report or the OMD system to identify any affected vehicles currently in their inventory. Any vehicle entering the workshop for maintenance or other service that shows the "Update code open in ELSA" on the day of repair must have the work completed. To identify affected vehicles in their inventory, dealers run the "New and CPO Inventory Open Campaign/Action Listing" report from the OMD Web system.

Required Parts and Tools

Specific materials and parts are required to perform the Audi e-tron GT service package update. These necessary components and any special tools are detailed within the "UPDATE technical bulletin" provided by Audi to its service departments. Technicians will consult this bulletin to ensure they have the correct resources for the repair.

NHTSA ID: 11009258