2022-2023 Audi e-tron GT Service Package Update 91VT

What is the Audi 91VT Service Package?

Audi has issued a dealer communication regarding a new service package, identified as UPDATE 91VT, also referred to as a Customer Satisfaction Package (NVLW). This package is designed to provide specific updates and remedies for certain 2022-2023 Audi e-tron GT and RS e-tron GT vehicles. The primary goal of this UPDATE 91VT is to ensure these vehicles meet Audi's high quality expectations before reaching consumers or during routine service. This proactive measure aims to enhance the overall ownership experience and address any potential issues identified by the manufacturer.

This service package became available on September 4, 2024. Dealers are instructed to refer to the comprehensive 91VT bulletin for detailed criteria, specific conditions, and the necessary remedies. The full repair and claiming instructions are available through Audi's internal systems, ELSA and Service References in Elsa2Go, ensuring technicians have all the information needed for a proper and efficient repair.

Important Information for Owners

Owners of affected 2022-2023 Audi e-tron GT and RS e-tron GT vehicles should be aware of several key points regarding this UPDATE 91VT:

• No Owner Notification Letters: It is crucial for owners to understand that, unlike recalls and some service actions, Audi will NOT be notifying consumers directly about this UPDATE 91VT through mailed letters. This policy is consistent with Audi's general approach for updates of this nature. Therefore, owners will need to proactively check with their dealership or be informed during a service visit.
• New Vehicle Delivery Hold: For vehicles currently in dealer inventory, the application of this update is mandatory. Affected vehicles cannot be delivered to consumers until this Update is completed. This measure ensures that all new e-tron GT and RS e-tron GT models are fully updated and meet current specifications before they are sold.
• Service Visit Application: If your vehicle is already owned, the UPDATE 91VT will be performed when it comes into the workshop for maintenance or any other service visit. Dealers are instructed to complete the work if the vehicle's record shows this Update code open in ELSA on the day of repair.

Dealer Repair Process Summary

Audi has provided specific instructions for dealers to implement the UPDATE 91VT service package efficiently and correctly:

• Availability: The repair procedure for this customer satisfaction package became available to dealerships on September 4, 2024.
• Technical Bulletin Reference: Dealers must consult the dedicated 91VT bulletin for detailed criteria, specific conditions, and the required remedies. This bulletin contains all the technical information necessary to perform the update.
• Repair and Claiming Instructions: Comprehensive instructions for performing the repair and submitting warranty claims are accessible through Audi's internal ELSA system and Service References in Elsa2Go. These resources guide technicians through each step of the process.
• Inventory Management: Dealerships are required to check their daily campaign open inventory report or the OMD system to identify all affected vehicles currently in their possession. This ensures no eligible vehicle is missed.
• Pre-Delivery Update: A critical instruction is that every affected vehicle in dealer inventory must be repaired before delivery to consumers. This mandate underscores Audi's commitment to delivering updated vehicles.
• Identifying Affected Vehicles: To streamline the identification process, dealers can run the "New and CPO Inventory Open Campaign/Action Listing" report from the OMD Web system. This report helps pinpoint specific vehicles in inventory that require the UPDATE 91VT.

Next Steps for Owners

If you own a 2022-2023 Audi e-tron GT or RS e-tron GT, it is highly recommended to contact your authorized Audi dealership to inquire about the Audi e-tron GT service package. Since you will not receive a direct notification letter, proactive communication with your dealer is the most effective way to determine if your vehicle requires this update and to schedule the necessary service. The update will be performed free of charge as part of this customer satisfaction package, ensuring your vehicle benefits from the latest manufacturer improvements.

Source: NHTSA ID: 11009228, Audi Dealer Communication, "Repair Available – UPDATE 91VT / Customer Satisfaction Package – (NVLW)"