2021-2024 Audi Starter-Alternator Emissions Service Action

Audi has issued a dealer communication, 27BQ_REV20241206, announcing a revision to its ongoing Emissions Service Action 27BQ, which addresses the starter-alternator in various 2021-2024 models. This revision, dated December 06, 2024, is specifically for "All Dealer Personnel" and signifies an important update to the campaign. The primary purpose of this revision is the addition of a fifth and final wave of vehicles to the service action, with owner notifications for these vehicles scheduled for December 2024.

What is Service Action 27BQ?

Service Action 27BQ is a manufacturer-initiated campaign by Audi designed to address a specific issue with the starter-alternator in affected vehicles. This Audi starter-alternator replacement is a critical component of the vehicle's emissions control system. As an Emissions Service Action, it aims to ensure that vehicles comply with environmental standards. The repair, including the replacement of the defective starter-alternator, is performed by authorized Audi dealers at no cost to the owner.

Key Revisions and Owner Notification

This latest communication, 27BQ_REV20241206, details significant revisions to the existing Service Action 27BQ. Crucially, a "fifth (final) wave of vehicles" has now been incorporated into the scope of this service action. Owners of these newly added vehicles can expect to receive official notification from Audi in December 2024. Furthermore, Audi has made updates to several key sections of the service action documentation, including "Parts information," "Work instructions," and "Claiming information." These updates are essential for dealers to accurately identify necessary components, correctly perform the repair procedure, and properly process warranty claims related to the Audi starter-alternator replacement.

Important Information for Dealers

Audi emphasizes the importance of this notice for all dealership personnel. To ensure a smooth and accurate execution of Service Action 27BQ, it is imperative that everyone with campaign-related responsibilities thoroughly reviews the revised circular. This updated information has been published to "ELSA" and "Service References in Elsa2Go," Audi's comprehensive technical information systems. Dealers are instructed to discard any previously printed paper copies of the service action documentation and ensure they are replaced with the most current version. This measure prevents the use of outdated information. Dealerships are also advised to ensure all personnel are aware of this notice to effectively address customer questions. For additional assistance, warranty-related inquiries should be directed to the Warranty department, and press inquiries to Audi Public Relations.

Source: NHTSA ID 11012549