2021-2022 Audi Virtual Cockpit White Sheen TSB

Symptoms

Owners of affected 2021-2022 Audi vehicles may notice that their virtual cockpit display exhibits "The Audi virtual cockpit has a white sheen over either the complete screen or partial sections." This visual anomaly can affect the clarity of the digital instrument cluster, though the display content typically remains visible and functional.

Technical Background

Audi has identified that the presence of a white sheen on the virtual cockpit display stems from a hardware issue. This problem affects the instrument cluster itself, leading to the described visual defect. The manufacturer has implemented optimized instrument cluster hardware in production to prevent this issue in newer vehicles.

Repair Procedure Summary

To address the Audi virtual cockpit white sheen, technicians will follow a specific diagnostic and repair process outlined in TSB 90 24 98 2065932/3. The primary solution involves replacing the affected Audi Virtual Cockpit -J285- unit.

First, the technician must document the production date of the instrument cluster. This is done by using a diagnostic tool to access diagnostic address 17, selecting "Identification" from the control module OBD dropdown, and then clicking "show expanded identification." From there, they will expand the "Fazit identification" and record the "Day of manufacture."

After documenting the production date, the Audi Virtual Cockpit -J285- will be replaced. This replacement procedure must be performed according to the instructions provided in the ELSA repair manual.

Required Parts and Tools

For this repair, specific parts and tools are necessary. Technicians should consult the Parts Department and/or ETKA for the most current information. The required components include:

• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (See ETKA/ELSA)
• Instrument Cluster: One unit (See ETKA)

Warranty Information

This repair is covered under specific warranty conditions. The claim type for this issue is 110, applicable for vehicles up to 48 months or 50,000 miles, whichever comes first. For Audi Certified Pre-Owned (CPO) vehicles, the claim type is G10, and owner verification is required. The service number for this bulletin is 9025, with a damage code of 0040.

Labor operations include "Remove and install/replace dash panel insert" (code 9025 XXXX) and "Self-diagnosis (Document production date)" (code 0129 0050). The diagnostic time is designated as GFF (code 0150 0060), with no allowance for road tests before or after the service procedure. All warranty claims must adhere to the Audi Warranty Policies and Procedures Manual and are subject to review or audit by Audi Warranty. The claim comment should reference TSB 2065932/3.

Important Warnings

Owners should be aware that if their vehicle is outside of the applicable warranty period, this Technical Service Bulletin is for informational purposes only. In such cases, the repair may not be covered by Audi warranty.

What Owners Should Do

If your 2021-2022 Audi virtual cockpit is displaying a white sheen, it is recommended to contact your authorized Audi dealership. Inform them about the issue and mention Technical Service Bulletin 90 24 98 2065932/3. The dealership will be able to diagnose the problem and perform the necessary instrument cluster replacement if your vehicle is covered under warranty.

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Source: NHTSA ID: 11002979