2021 Audi Virtual Cockpit Blank with DTC B200049 TSB

Symptoms

Owners of affected 2021 Audi vehicles may experience issues with their virtual cockpit display. The primary symptom is that "The Audi virtual cockpit is blank." This display failure can be either "intermittent or constant," meaning it may flicker on and off or remain completely dark. If you are experiencing a 2021 Audi Q8 virtual cockpit blank display, this technical service bulletin may apply to your vehicle.

Fault Codes / DTCs

When the virtual cockpit display issue occurs, a specific Diagnostic Trouble Code (DTC) may be stored in the instrument cluster control module (J285, address word 0017).

Code	Description
B200049	Control Module Faulty

Technical Background

Audi has identified that the blank or intermittent virtual cockpit display, often accompanied by DTC B200049, is caused by a hardware defect within the Audi virtual cockpit itself. This defect affects vehicles equipped with the FPK2+ system.

To address this, Audi implemented an optimized hardware design for the virtual cockpit in later production. However, vehicles produced with the original hardware may still exhibit this fault.

Repair Procedure Summary

Technical Service Bulletin 90 22 77 2064683/2 outlines the necessary repair for this condition. The service procedure involves replacing the instrument cluster, which is considered a dash panel insert. Technicians will remove the existing faulty unit and install a new, optimized virtual cockpit. This process includes standard labor operations for removing and installing dash panel components.

Diagnostic time is allocated for Guided Fault Finding (GFF) procedures. No allowance is provided for road tests before or after the service procedure.

Required Tools or Parts

For this repair, specific parts are required to replace the faulty instrument cluster. Technicians should consult ETKA (Electronic Parts Catalog) for the latest information and part bulletins.

• Audi virtual cockpit: Quantity 01
• Fasteners, Bolts, Nuts, and Screws: As needed per the Repair Manual (See ETKA/ELSA)

Warranty Information

This repair is covered under Audi's warranty program. The claim type is 110, applicable for up to 48 months or 50,000 miles, whichever comes first. For Certified Pre-Owned (CPO) vehicles, the claim type is G10, and owner verification is required. The service number for this repair is 9025, with a damage code of 0040. Warranty claims must adhere to the Audi Warranty Policies and Procedures Manual.

Important Warnings

Owners should be aware that if their vehicle is outside of the specified warranty period, this Technical Service Bulletin is considered informational only. This means that the repair may not be covered under warranty, and costs associated with the instrument cluster replacement would be the owner's responsibility.

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Source: NHTSA ID 10217905