2021 Audi Q8 Infotainment Online Data Setting TSB
If your 2021 Audi Q8 infotainment system isn't displaying online additional data or tracking online stations, a simple settings adjustment may resolve the issue. This manufacturer communication outlines the steps.
Also applies to
- Audi RS Q8
- 2021
- Audi SQ8
- 2021
Symptoms
Owners of a 2021 Audi Q8, 2021 Audi RS Q8, or 2021 Audi SQ8 may notice that their vehicle's infotainment system is not fully utilizing online features. This can manifest as a lack of "Online additional data" being displayed or the system failing to automatically track online stations. This issue is addressed by manufacturer communication 10185220, which provides guidance for ensuring proper infotainment functionality.
Diagnosis
If your infotainment system is not providing expected online functionality, the first step is to check the radio settings. The issue often stems from specific configuration options not being correctly enabled within the system. This applies to the 2021 Audi Q8 manufacturer_communication regarding infotainment system performance.
Repair Procedure Summary
To resolve the issue, technicians or owners should access the infotainment system's radio settings. Within these settings, verify that the option labeled "Online additional data" is toggled to the 'on' position. Additionally, confirm that the "online station tracking" setting is configured to 'Automatic'. Adjusting these settings will enable the full range of online data and station tracking capabilities for the infotainment system. This simple adjustment is the core of the 2021 Audi Q8 manufacturer_communication.
Owner Action
If you are experiencing issues with your 2021 Audi Q8's infotainment system regarding online data or station tracking, you can attempt to resolve it by checking and adjusting the settings as described above. Navigate to your radio settings and ensure "Online additional data" is on and "online station tracking" is set to Automatic. If the problem persists after making these adjustments, it is recommended to contact an authorized Audi service center for further diagnosis and assistance. This manufacturer communication, 10185220, provides a straightforward solution for this common infotainment concern.
Source: NHTSA ID: 10185220
Frequently Asked Questions
- Why isn't my 2021 Audi Q8 showing online radio data?
- If your 2021 Audi Q8 infotainment system is not displaying online radio data, it might be due to incorrect settings. You should check if 'Online additional data' is toggled on and 'online station tracking' is set to Automatic in your radio settings.
- How do I fix the 'Online additional data' issue on my 2021 Audi Q8?
- To fix the 'Online additional data' issue, access your Audi Q8's infotainment radio settings. Ensure that the 'Online additional data' option is turned on and that 'online station tracking' is set to 'Automatic'. This is the solution outlined in manufacturer communication 10185220.
- Is this a recall for my 2021 Audi Q8?
- No, this is not a recall. This information comes from a manufacturer communication (TSB 10185220) which provides a technical service bulletin to address a specific operational issue, not a safety defect requiring a recall.
- What is manufacturer communication 10185220 about?
- Manufacturer communication 10185220 addresses an issue where the infotainment system in certain 2021 Audi models, including the Q8, may not properly display 'Online additional data' or track online stations. It provides a simple solution: checking and adjusting specific radio settings.
What Audi Q8 owners report
Counted from the records in our database across 7 model years.
- 206
- Owner complaints
- 18
- Recalls
- 2,216
- Service bulletins
- 6
- Crashes reported
- 1
- Fires reported
- 4
- Injuries reported
The 2021 model year
30 complaints, the 2nd most of 7 model years on file. Owners reported 0 crashes, 0 fires and 0 injuries for this year, which also has 7 recalls on file.
Equipment and Electrical System, the system this article covers, accounts for 80 of 206 complaints (39%), including 13 for 2021.
Complaints by model year
| 2019 | 110 | |
|---|---|---|
| 2020 | 28 | |
| 2021 | 30 | |
| 2022 | 2 | |
| 2023 | 7 | |
| 2024 | 25 | |
| 2025 | 4 |
Most-reported systems
- Electrical System — 80
- Engine — 51
- Power Train — 50
- Steering — 17
- Forward Collision Avoidance — 16
Latest recalls for the 2021 model year
- 25V900000 — Back Over Prevention (Dec 2025)
- 25V201000 — Electrical System (Mar 2025)
- 22V742000 — Back Over Prevention (Oct 2022)
Recent owner reports about equipment and electrical system
I had purchases a 2021 Audi Q8 from Carmax on 10/16/2024. There was a time that I was driving at 35 mph in the left lane which I had my signal on to proceed in the turning lane when the car went into park and the crash indicator was on.
Read owner complaints →The alternator on my Audi Q8 SUV died AS I WAS DRIVING IT, leaving my vehicle with no power. I was left to coast down the 50-60 MPH highway I was driving on into a turn lane, where the vehicle stopped and could not be restarted.
Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.
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