2022-2026 Audi Easy-Entry Function Complaint TSB 2064695/6

Audi has issued Technical Service Bulletin (TSB) 2064695/6 to address customer complaints concerning the easy-entry function in various models. This bulletin, titled "72 Service Info: Comfort complaint regarding easy-entry function," details the reported issues where the easy-entry feature does not operate as expected. The TSB is informational and outlines the symptoms experienced by owners of affected vehicles, including the Audi A4, A5, Q5, and Q7 lineups.

The TSB specifically notes that the easy-entry function complaint is categorized under "functionality -> no function" for customer reports and "functionality -> operation sequence incorrect" for workshop findings. This indicates a recognized issue with the system's intended operation.

Symptoms of the Easy-Entry Function Complaint

Owners experiencing the Audi easy-entry function complaint will notice that the system designed for comfortable ingress and egress is not working. The primary symptom is that the driver's seat and/or front passenger seat does not move back as it should when the ignition is switched off and the corresponding door is opened. This directly impacts the convenience feature intended to provide more space for the driver and passengers.

Specifically, the TSB mentions the following observations:

• The customer complains that the "easy entry function does not work correctly."
• The "driver seat and/or front passenger seat does NOT move back" as expected.
• The "driver seat and/or front passenger seat does not move back after the ignition is switched off and the corresponding door is opened."
• If equipped with an electrically adjustable steering wheel, the steering wheel may not move upwards as it should.

Technical Background of the Easy-Entry System

The easy-entry function is designed to enhance comfort for drivers and passengers in Audi A4, A5, Q5, and Q7 vehicles equipped with specific features like lumbar support and pneumatically adjustable seat bolsters. When the ignition is switched off and a door is opened, the system is programmed to make entry and exit more comfortable.

Under normal operation, the seat bolsters should deflate, and the seat should move back to its starting position, creating additional space. For vehicles with an electrically adjustable steering wheel, the steering column should also move upwards into a parking position. Upon starting the vehicle, the seat bolsters should refill, and the steering column should return to its previously stored position as soon as the ignition is switched on. The TSB 2064695/6 indicates that the reported Audi easy-entry function complaint stems from these expected movements not occurring as intended.

This issue affects a broad range of Audi models and model years, including A4 and variants (8W* from 2018-2025), Q5 and variants (FY* from 2017-2025), Q7 and SQ7 (4MG* from 2020-2023 and 4MQ* from 2025-2026), and A5 and variants (F5* from 2018-2025), as well as specific Q7 models (4MB* from 2018-2019). The TSB notes that the complaint can be reproduced by technicians, confirming the presence of the malfunction.

Important Warnings for Owners

Owners should be aware of several key points regarding this Technical Service Bulletin 2064695/6:

• No Production Solution: The TSB explicitly states "Production Solution: Not applicable." This means that, as of the bulletin's release, Audi has not identified a manufacturing or design change to permanently resolve this easy-entry function complaint.
• No Repair Procedure: The